InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?

ROI 370

ROI Return on Investment Airlines Call Center 370

Confirmit

OCTOBER 30, 2018

"The sophisticated Confirmit dashboard enables us to parse the data by product, geography or even business process, such as a claim or a call center query. With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." " — Seth Hall , VP Customer Service.

Return on Investment 40

Return on Investment Insurance Net Promoter Score 2010 40

Customer Enthusiast

MARCH 26, 2024

I learned the difference between return on investment (ROI) and return on experience (ROE). ROI measures … Continue reading "Maximize Return on Experience (ROE)" Source

Return on Investment 62

Return on Investment 2024 ROI Blog 62

ShepHyken

OCTOBER 28, 2024

How does the implementation of AI tools impact companies’ return on investment? Why is empathy important in customer service interactions, and how can AI complement this human trait? How does generative AI reduce labor costs in contact centers while maintaining human involvement?

Contact Center 90

Contact Center Return on Investment Brands Loyalty 90

InMoment XI

AUGUST 3, 2022

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. By sending pertinent data to decision makers, InMoment was able to help the QSR chain foster an environment of growth within the organization. But, priorities aren’t chosen solely from data.

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

Centercode

OCTOBER 28, 2020

A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years. The post Centercode Customers See a 646% Return on Investment appeared first on Centercode. ” Read the Full ROI Report.

Return on Investment 69

Return on Investment ROI B2C Feedback 69

InMoment XI

MAY 3, 2022

Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI). Tip #3: Remember, CX Data Is for Proving ROI. The CX data on its own isn’t enough, you need to translate numbers and comments into meaning.

Insurance 370

Insurance Return on Investment Voice of Customer ROI 370

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.

ROI 370

ROI Return on Investment Social Media Measurement 370

InMoment XI

JUNE 7, 2022

But with InMoment’s social listening solution’s ability to effectively filter out actionale, relevant data, these two companies were able to see incredible return on investment. But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference.

Insights 369

Insights Social Media Return on Investment Travel 369

ShepHyken

NOVEMBER 12, 2024

But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. Even with all of that, why would a client leave? The answer wasn’t as obvious. I did further research to confirm.

Return on Investment 100

Return on Investment Financial Workshop Customer Service Training 100

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries.

ROI 124

ROI White Paper Travel Return on Investment 124

Centercode

OCTOBER 28, 2020

A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years. While investing in marketing research, quality testing, user experience, and […]

Return on Investment 52

Return on Investment ROI User Experience Customers 52

InMoment XI

MAY 3, 2024

Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact. The correlation between NPS scores and operational metrics, demonstrates how improvements in customer satisfaction directly contributes to sales performance.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

InMoment XI

AUGUST 13, 2024

While cost is an important consideration, focus on the potential return on investment the software can provide. A higher initial investment may be justified if the software delivers significant improvements in customer satisfaction, sales performance, or operational efficiency.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Monitor and evaluate the effectiveness of segmentation initiatives through key performance indicators (KPIs) such as sales growth, market share, customer satisfaction, and return on investment (ROI).

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 66

Contact Center Return on Investment ROI Financial 66

CSM Magazine

NOVEMBER 7, 2024

Return on Investment from Customer Support Services – The positive effects of maintaining 24/7 customer support range from increased customer loyalty to improvement in revenue streams. In general, it is possible that the losses from losing non-satisfied customers can outweigh the costs related to maintaining efficient support service.

Brands 52

Brands Return on Investment Financial Customer Retention 52

Optimove

NOVEMBER 19, 2024

Benefits of AI-Orchestrated Gamification to Brands and Players AI-orchestrated Gamification delivers measurable results for brands, including higher conversion, uplift in players’ lifetime value, and return on investment ROI. Most importantly, it reinforces player trust, an essential emotional driver for brand consideration.

Return on Investment 52

Return on Investment Sports Download ROI 52

InMoment XI

JULY 24, 2024

Return On Investment Opportunities : One of the most significant advantages of having an expert CX services team is their ability to identify opportunities for increased customer retention and revenue growth. Strategic Focus : These CX professionals help you understand where to concentrate your efforts for maximum impact.

Technology 195

Technology Customer Experience Workshop ROI 195

InMoment XI

OCTOBER 4, 2023

However, your initiatives should all be measured with a financial lens to enable you to track your return on investment. (For those of you who know me, you know I can’t resist a running analogy.) And – spoiler alert – all these successful actions will make customers happier and raise your scores.

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Using before and after data, A/B tests, and pilot programs can clearly show return on investment. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

OCTOBER 7, 2024

3 – Maximizes profitability by optimizing marketing generosity: OptiPromo maximizes return on investment (ROI) by perfectly matching bonuses with each customer’s value.

Return on Investment 75

Return on Investment Download ROI Customer Centricity 75

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Return on Investment 259

Return on Investment ROI Measurement Article 259

CSM Magazine

OCTOBER 22, 2024

Bid Management: Adjusting bids to get the optimal return on investment (ROI) based on performance data. Better ROI: Effective management often translates into a better return on investment. Ad Copy: Creating engaging ad text that captures user attention and compels them to click.

Return on Investment 52

Return on Investment Advertising ROI Management 52

eglobalis

SEPTEMBER 28, 2024

Some dealerships seem to focus only on return on investment (ROI), missing the broader concept of value exchange with customers. Bear in mind that it is very difficult to penetrate the German automotive market. However, to grow further, it’s critical that dealers understand Toyota’s global strengths in customer experience.

Automotive 375

Automotive Loyalty Return on Investment Transportation 375

DemandJump

MARCH 28, 2023

You’ve got to determine your content marketing return on investment (ROI). But how do you know if your content marketing efforts are actually successful? How can you tell if they’re worth the costs?

ROI 105

ROI White Paper Marketing Return on Investment 105

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand.

ROI 370

ROI Call Center Return on Investment Measurement 370

ShepHyken

APRIL 10, 2023

The Myth of Return on Investment. Is there a return on investment (ROI) in customer experience? This myth is a problem because once organizations believe that customers are loyal, they stop trying. They start taking their customers for granted. Why do customers stay loyal? How effective is customer feedback?

Return on Investment 62

Return on Investment Poor Customer Service Contact Center Books 62

Optimove

NOVEMBER 12, 2024

Customer Success and Dedicated Support : Our data engineers and customer success managers work closely with clients to tailor Optimove to their unique needs, maximizing return on investment (ROI).

White Paper 52

White Paper 2012 Return on Investment Leadership 52

Joe Rawlinson

JULY 22, 2024

The Rewards of Employee Appreciation Investing in employee appreciation initiatives, such as personalized merchandise, can yield significant returns on investment (ROI).

Apparel 78

Apparel Return on Investment Sports Culture 78

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (return on investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 59

Return on Investment ROI Customer Retention Loyalty 59

Optimove

OCTOBER 22, 2024

This approach optimizes both promotional spending and customer satisfaction, driving greater return on investment (ROI). By bridging CRM data with promotional engines, brands can offer tailored rewards that reflect the true value of each customer.

ROI 52

ROI Return on Investment Download Demo 52

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Return on Investment 150

Return on Investment ROI Measurement Article 150

InMoment XI

AUGUST 18, 2022

If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. In fact, research shows that 30% of businesses reported having budget related issues to their CX programs.

ROI 418

ROI Customer Experience Webinar Financial 418

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (Return on Investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Using SMS targeting and focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 52

Return on Investment ROI Customer Retention Loyalty 52