Calabrio

FEBRUARY 25, 2025

Brands should consider outsourcing contact centre technology services to alleviate the strain on resources and allow a team of experts to help maximise return on investment. Sign up here for our webinar on July 19 at 12:00pm CT. And while there is generally a stigma around the word outsourcing, it doesnt have to be that way.

Management 52

Management Return on Investment Webinar Technology 52

Myra Golden

JUNE 1, 2015

“How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Customer Service Training – Webinars. Be Gumby – A fun and memorable customer service. How to Lose a Customer Over 8 Dimes .

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. No worries, if you missed the webinar, you can view it on-demand here. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Alida

MAY 10, 2016

I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years. To hear more from Jeanne, watch the webinar The Rise of the Chief Customer Officer. . Now the message has finally caught on. I wish you well in your journey.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

InMoment XI

OCTOBER 24, 2023

This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment. Watch this insightful webinar to gain more insights and elevate your customer experience game. Ready to delve deeper into the world of contact center analytics?

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

BirdEye

DECEMBER 30, 2024

Partnerships with medical associations: Collaborate with trusted organizations to co-host events, publish co-branded content, or participate in webinars, thereby boosting credibility and attracting qualified medical leads. How do you measure the success of a lead generation campaign?

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Think Customers

JUNE 13, 2024

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month.

ROI 64

ROI Metrics Chief Customer Officer Webinar 64

Alida

NOVEMBER 8, 2017

Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships. I’m a bit of a Jack Welch fangirl! Thanks to Kelly for sharing her time and answering our questions.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT. Only 16% of CX leaders think that surveys allow them to address the root causes of performance.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Why it’s important to have an integration strategy.

Customer Success 98

Customer Success Webinar Communication Return on Investment 98

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program?

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

ClientSuccess

JUNE 8, 2022

You can get more insight on preventing customer churn and developing an end-to-end customer lifecycle focused on growth with these additional resources from ClientSuccess : Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. Toolkit: Churn Management Toolkit.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

Confirmit

MAY 27, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.

Return on Investment 52

Return on Investment Webinar Communication Insights 52

Eptica

NOVEMBER 14, 2018

We provide a powerful platform , and my role as Customer Success Manager is to work with our clients so that they get real value and return on investment when using Eptica. My objective is to ensure customers maximize their use of Eptica in ways that meet their business needs.

Customer Success 62

Customer Success 2018 2017 Return on Investment 62

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Think Customers

JULY 19, 2021

In a recent 930gov webinar , TTEC Chief Information Security Officer Kip James and Vice President of Public Sector Steve Parowski highlighted CX trends that public sector agencies must prepare with a balance of ease and security.

Government 52

Government Contact Center Return on Investment Webinar 52

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. It also includes providing valuable resources, such as e-books or webinars, to further educate and engage your audience.

ROI 52

ROI Customer Service Marketing Social Media 52

LiveChat

JANUARY 20, 2017

Here are quite basic ways you can help your customers to save them some time: Make user-friendly websites , Build a knowledge base and FAQ section, Record video tutorials, Host webinars, Create blogs and publish podcasts, Give your customers access to their data. Marcin Borowski, my colleague, is a host of LiveChat webinars.

Customer Service 62

Customer Service Customer Experience Social Media 2004 62

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment Government E-support 48

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Launch your plan Now it’s time to launch.

2023 98

2023 Return on Investment Social Media Sales 98

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! So without any further ado, let’s take a closer look at seven of the most common reasons why customers churn and how to stop them.

ROI 78

ROI Webinar Return on Investment Customers 78

CSM Magazine

JUNE 1, 2021

Reporting Findings Webinar. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! Today, we are looking to respond to another call in the community, which is to secure CX strategies and practices by drawing clear, data-driven connections between these initiatives and return-on-investment.”. Chief Marketing Officer. CX University.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

Totango

JANUARY 4, 2019

Automated communications, sending surveys, hosting webinars, and communicating through your website are all valuable avenues into your customers’ thoughts—and frustrations. Get the information you need to make sure you get a return on investment from your onboarding process without disrupting your customer’s day. #3

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

ChurnZero

MARCH 3, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Join this webinar to learn: The different types of customer reviews and when to use them. See you out on the road! Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

2020 72

2020 Customer Success Events Workshop 72

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Your emails in this stage can include free trial offers, as well as free content like webinars, videos, or ebooks, all of which should serve to demonstrate the usefulness of your services.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

MARCH 24, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

ChurnZero

MARCH 13, 2020

To learn more about how to unpack the power of the Executive Business Review, register for our webinar on March 31 st at 2 p.m. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Register now!

Events 59

Events Webinar Metrics Customer Success 59

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40