InMoment XI

OCTOBER 10, 2023

Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. These metrics provide a roadmap for improvement, ensuring businesses remain customer-centric in their approach. Elevate your customer service game today by watching this webinar.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience. But we can’t do it all.

Sales 52

Sales Customer Success Webinar Tourism 52

Kerry Bodine

NOVEMBER 30, 2020

CX Roadmap Development. Custom webinars. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Journey Management Advisory. Personalized Coaching.

2021 14

2021 Sales Roadmap 2020 14

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. You may also have some of your own!

Customer Service 82

Customer Service Document Webinar Roadmap 82

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. sales, marketing, and hugging teams ).

Roadmap 58

Roadmap Webinar Document Definition 58

Totango

FEBRUARY 12, 2025

What this means for customers and the CS community This transformation isnt just about us its also about you, our customers and the broader CS and post-sale community. Which, in turn, fuels growth for your business. Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows.

Brands 62

Brands 2024 Customer Success 2025 62

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Avaya

APRIL 10, 2019

39% growth in digital sales. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI. 80% increase in transactions handled by self-service apps.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Who doesn’t want a piece of that?!

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

Roadmap 59

Roadmap Sports Metrics Webinar 59

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” With the help of sales, marketing, IT, and operations, each department will be able to add insight and depth to the plan. Watch the full webinar.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

8x8

DECEMBER 3, 2018

Because of the nature of Lenox’s business, both sales and call volumes are dramatically higher during the holiday season than at other times of the year. Even if you know customer service is important, not everyone has a clear roadmap for improvement. How to Improve Your Customer Experience. Step 1: Understand Where You Are.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. And that starts with the hand-off process between sales and customer success.

Customer Success 0

Customer Success Customers Definition Metrics 0

Gainsight

APRIL 17, 2019

Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Presentation 79

Presentation B2C Roadmap Webinar 79

ClientSuccess

NOVEMBER 22, 2021

To optimize and enhance your strategy, it’s a good idea to send out surveys at different points throughout the customer relationship – post-sales, post-onboarding, renewal pulse, etc. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections.

Customer Success 66

Customer Success E-support Metrics Leadership 66

Gainsight

FEBRUARY 29, 2024

That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. The significance of this contribution underscores the increasing importance of emphasizing the role those trusted partners play in the post-sales customer experience.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

ChurnZero

JUNE 18, 2021

Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews. If you missed the webinar, you can watch it on-demand. The key thing about the exit interviews is that there should be no attempt at all at sales. That’s what can very easily happen if Sales does this.

Webinar 98

Webinar Sales Customer Success Customers 98

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. Sales & Marketing Costs/Total New Customers = Customer Acquisition Cost. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! But is that true? Let’s play it out.

ROI 78

ROI Webinar Return on Investment Customers 78

ChurnZero

AUGUST 18, 2020

That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q: If a customer requests to not be referenced by your company during the sales process, how do you convince them otherwise? Q&A Recap.

Customer Engagement 98

Customer Engagement Engagement Customer Success Reference 98

ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. I pose this as “I like to hear it from you” but again, sales is hesitant.

Customer Success 52

Customer Success Roadmap Sales Customers 52

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. 11-12pm Weekly sales enablement meeting: Knowing our product inside and out is imperative to doing our job well. 2-3pm Customer Training: We offer one-hour customized webinar-style training sessions for all of our Enterprise customers.

Customer Success 84

Customer Success Management Roadmap Events 84

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . You should know and your exec team should agree.

Customer Success 59

Customer Success Roadmap ROI Sports 59

CSM Magazine

SEPTEMBER 20, 2021

By doing this, you keep your customers “in the loop” or the “sales funnel” and keep the churn at bay! Apart from the in-house resources, you must invest in external educational resources, such as webinars, seminars, and training, etc. Empower Your Customers with Self-Service.

Social Media 98

Social Media Seminar Customers Customer Service 98

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Although certain weeks or months may yield record-breaking results, there may be distressing indicators such as declining sales or cash flow issues, or an inability to expand at the desired rate. Demotivated workforce and high staff turnovers.

Consulting 98

Consulting Social Media Financial Sales 98

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. The reality at Humach.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. A lost customer could potentially cause damage to your reputation and affect other sales. Customer Product Adoption roadmap.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

CSM Magazine

JANUARY 25, 2022

Involving everyone in the process (contact centre staff, marketing, sales and operations). Creating the CX and EX vision to drive the technology roadmap. For more ideas and inspiration, watch Calabrio’s latest webinar “How to enhance customer and employee experiences by applying human-centred design” or visit www.calabrio.com.

Average Handle Time 52

Average Handle Time Roadmap Webinar Technology 52

Totango

JANUARY 7, 2020

Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. However, you should never stop offering them more instruction on achieving maximum value.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. monthly training webinars and ad-hoc training, as requested, and introduced a pilot Premiere Support Program to offer short term dedicated support for clients who may need a little extra help from time to time.

Roadmap 83

Roadmap Webinar B2B Feedback 83

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Be sure to include the “how” in your roadmap in addition to the “what.” What the heck do those mean? That’s okay!

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. These are just the tools, however.

Seminar 52

Seminar Webinar Document Consulting 52