ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary. 3 Types of Customer Experience Action Essential to ROI. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

ClearAction

DECEMBER 19, 2014

In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

Confirmit

AUGUST 10, 2019

In this process, demonstrating ROI is the holy grail for CX practitioners, and a Gartner survey of CX leaders showed that 50% of organizations now have visibility of the ROI generated by CX improvement projects.A Beyond this, making an ROI-based business case can appear daunting, as it involves a certain amount of work up front.

ROI 40

ROI White Paper Customer Experience 2011 40

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. For more information, download our white paper, ‘ Seven Factors to Consider When Evaluating Visitations Data ‘ Visitations are captured and updated daily, so you’ll always have up-to-date data to work with.

White Paper 71

White Paper Hotels Travel Consulting 71

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

White Paper 93

White Paper NPS ROI Leadership 93

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Regularly monitor customer performance and identify opportunities for improvement.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash.

White Paper 93

White Paper Sales Brands ROI 93

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Utilize these insights on ROI in customer experience to prove value and unlock budget.

ROI 52

ROI Customer Experience Return on Investment Presentation 52

XMplify

SEPTEMBER 3, 2020

The thorny matter of measuring the ROI on your CX investments hasn’t gone away over the summer. I am sharing a link to a white paper I co-wrote with Clare Kavanagh of W5 on the back of the CXPA Ireland webinar in July on.

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White Paper Webinar ROI Customer Experience 52

Oracle

MARCH 22, 2021

Business investments are ROI based, so B2B marketers’ goals are to prove how much a product offering will impact their customers’ profits. This takes time and effort by learning the product or the service’s ins and outs, industry jargon, and prospective customers’ concerns.

B2C 85

B2C B2B Marketing White Paper 85

Integrity Solutions

APRIL 19, 2024

The Value of Personalization in Sales McKinsey has found that personalization provides distinct, tangible advantages for companies: It can reduce customer acquisition costs by as much as 50%, lift revenues by 5-15% and increase marketing ROI by 10-30%. Add value that’s relevant to them throughout the journey.

Sales 104

Sales Loyalty White Paper Contact Center 104

Eptica

FEBRUARY 6, 2019

Listening to customer insight can help deliver these changes, and ensure they deliver ROI. To ensure that you achieve their goals and deliver real benefits, your program needs to identify, develop, implement and measure the impact of change on your customer experience, as set out in this white paper from the Cranfield Management Forum.

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2008 White Paper 2019 Automotive 73

Optimove

NOVEMBER 12, 2024

Here’s how we help brands stay ahead: Education and Thought Leadership : We empower marketers with insights through blogs, white papers, webinars, and events, guiding them from basic understanding to advanced implementation. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

ENGAGE.cx

OCTOBER 28, 2015

While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media. If you would like to learn more about the Customer LIfecycle Attribution Model, please download our newest white paper here.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Comm100

JANUARY 14, 2020

Recommended for you: Agent Assist ROI Calculator. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper. White Paper. Fast, accurate and easy. Download Now.

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Omnichannel White Paper 2020 Social Media 40

Amity

JUNE 24, 2016

For example, money spent on marketing progr ams results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which in turn can be used to generate more leads. What is the ROI? How does this make us more innovative, competitive, and cost-effective?

Customer Success 71

Customer Success White Paper ROI Customers 71

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Education Services Group

MAY 11, 2018

The first option is great if a CS team has the money to bring on new hires, the track record to convince decision-makers to expand the team, a pool of qualified applicants to pull from, the resources to onboard new hires, and a proven CS model to ensure ROI. The 80/20 rule: be a victor not a victim.

White Paper 40

White Paper Customer Success Engagement Customer Journey Mapping 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. < Customer Experience ROI by Leveraging Customer Data article. Performance Management Tools Increase ROI article. Customer Centricity. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article.

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Article Customer Experience 2009 White Paper 48

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. 305% ROI from sales chat with a payback period of 6 months (when using paid chat services). If you have a live chat on your website, you’ll notice a hike in your ROI, and probably in a short period.

2020 90

2020 E-support 2018 Hospitality 90

Confirmit

JUNE 10, 2018

By implementing these 16 tips you will be able to build a powerful Voice of the Customer program that delivers tangible return on investment (ROI) for years to come. All Industries Voice of the Customer White Papers.

White Paper 40

White Paper Return on Investment ROI Financial 40

SurveySparrow

APRIL 11, 2021

An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc. You will need to have multiple interactions before things start to look favorable. . All of this will bring them closer to your brand. There are no “perfect” CTA.

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Social Media Metrics Webinar White Paper 98

Magellan Solutions

APRIL 8, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B White Paper Social Media Advertising 52

Magellan Solutions

MARCH 17, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B White Paper Social Media Advertising 52

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions.

Contact Center 52

Contact Center White Paper 2021 2022 52

Magellan Solutions

AUGUST 11, 2021

For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . When creating a broader campaign, you should measure your overall goals and ROI at the CAMPAIGN level. This is necessary to project your initial ROI on your campaign.

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ROI White Paper Call Center Seminar 52

CX University

APRIL 2, 2024

Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? References: IBM Corporation (“IBM”) and Globoforce Limited (“Globoforce”), White Paper, (2017) Pink, D, Drive, (2009), Riverhead [link] The post Rebellion at Dollar General! A Challenge to CX Strategies?

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2009 White Paper Financial 2024 52

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. A referral program is known to generate better ROI than cold calling or generating brand-new leads from scratch. A better overall ROI from your marketing strategy.

2020 52

2020 Social Media White Paper ROI 52

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. White Papers. In addition to that, your outsourcing partner could also help you in research and creating white papers that you can distribute. .

B2B 52

B2B White Paper Call Center Social Media 52

Education Services Group

JUNE 18, 2018

Improves everyone’s ROI. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. You should know, though, outsourcing CS roles does so much more than just reducing hiring headaches. It also: Mitigates budget risks.

Customer Retention 45

Customer Retention Customer Success White Paper Management 45

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. Another driving factor of change in marketing is pressure to prove ROI. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

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Customer Success Marketing White Paper Net Promoter Score 80

Amity

NOVEMBER 13, 2014

For example, money spent on marketing programs results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which can then in turn be used to generate more leads. Those with obvious measurable results attributed to single department.

Customer Success 48

Customer Success White Paper Competitive Advantage Definition 48

Heart of the Customer

APRIL 9, 2020

Here’s a story I’ve seen played out multiple times: An executive believes in the power of customer experience (CX). Perhaps they read an article, or they heard about a CX program another company offered, or saw a competitor speak at a conference. For whatever reason, the executive saw the light, and wanted a CX program […].

Article 133

Article White Paper Customer Experience ROI 133

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement White Paper Customer Journey Document 40

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

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White Paper Return on Investment Competitive Advantage 2014 24