BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 156

2024 Sales Customer Service Sports 156

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. In sales, it’s a bit similar isn’t it?

Sports 78

Sports Customer Experience Customer Centricity Sales 78

AskNicely

MAY 16, 2016

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. How much money in sales did that email blast bring in? How many customers opened those emails? It takes a team to please a village.

Sports 109

Sports Net Promoter Score Metrics Measurement 109

Experience Investigators by 360Connext

MARCH 5, 2015

Set totally unrealistic expectations in your marketing and sales materials. They wore crowns, had expressions, and even sported jewelry! If you’d like a guide, here are the steps to disappointing any customer. We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!)

Customer Service 274

Customer Service Sports Social Media Communication 274

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 177

Contact Center 2024 Sports Customer Care 177

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Innovative Products In 1984, Nike was on the verge of shutting down its basketball division due to low sales and this was one of the turning points in Nike’s history.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Experience Investigators by 360Connext

APRIL 27, 2021

Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. Customer experience is a long game and a team sport. Are your error messages and 404 pages lifeless and utilitarian? Identify where silos and other obstacles are preventing a holistic customer journey.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Social Media Consulting 69

Beyond Philosophy

JANUARY 19, 2024

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

Sports 88

Sports Customer Experience Customer Centricity Reference 88

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer 2024 Customer Centricity 62

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Philadelphia area McDonald’s donate 100% of the income generated from coffee sales to a local youth homeless shelters. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations.

Sports 167

Sports Rewards Programs Transportation Books 167

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 156

Contact Center 2024 Sports Customer Care 156

Integrity Solutions

JUNE 14, 2021

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching. But some simple and very effective sales coaching techniques- when applied consistently and with sincerity and skill- can greatly raise the game of individuals and your entire sales team.

Sales 104

Sales Culture Management Sports 104

Integrity Solutions

JULY 7, 2022

Sales coaches can develop the game plan and provide guidance and encouragement, but the team has to make the plays and sharpen their own skills and abilities. In sports, great coaches are nothing without their players, and even the best team will struggle without its leader. Effective Sales Coaching: It Takes Two.

Sales 18

Sales Sports Leadership Culture 18

Integrity Solutions

JUNE 18, 2021

Being a coach for sales teams has never been more important. Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. When your sales leaders hear the word “coach”, what comes to mind for them?

Sales 96

Sales Leadership Article Magazine 96

InMoment XI

FEBRUARY 8, 2023

Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. Sales sells the vision and aligns the products and services against customer needs. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 221

Sports Financial ROI Leadership 221

Retently

MARCH 29, 2023

To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class. And it’s not just that they are electric; there are many other reasons why Tesla is innovative: Direct sales with no dealer network. Sporty yet practical vehicle.

Net Promoter Score 196

Net Promoter Score NPS Automotive Customer Satisfaction 196

Oracle

JULY 20, 2020

Just like the variety of flavors to choose from at an ice cream shop, sales jobs are widely diverse. While your career path in sales may vary, Sami Halabi, Social and Sales Enablement Manager at Oracle, states one timeless sales principl e to live by, “Good salespeople focus on being good salespeople.

Sales 82

Sales Sports 2020 Retail 82

InMoment XI

MAY 18, 2023

If you’re interested in the New Vehicle Customer Study, please contact your InMoment sales representative or Shawn St. This year awards were not given for the Premium Sports Car and Premium Large Car segments because too few models reached the minimum number of ratings to be included. Clair , our syndicated research lead.

2022 195

2022 Automotive 2023 Sports 195

Alida

MARCH 10, 2017

Because a robust CX program involves product, development, marketing, sales and customer success, one individual or core team needs to take ownership for driving multiple teams in the same direction. Providing a seamless customer experience is a team sport. One team alone can’t provide a great end-to-end customer experience.

Customer Experience 196

Customer Experience Net Promoter Score Chief Customer Officer Customer Centricity 196

Beyond Philosophy

JUNE 4, 2015

DICK’S Sporting Goods use technology to their advantage. the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. According to an article on Inc.,

E Commerce 141

E Commerce Sports Retail Omnichannel 141

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back. What Makes Customer Service Crucial for Sports Betting Apps?

Sports 52

Sports Customer Service Technology Loyalty 52

Beyond Philosophy

JULY 25, 2020

Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways.

Sports 157

Sports Events Advertising Sales 157

Customers That Stick

DECEMBER 18, 2014

book, movie, sporting event, relationship, travel). ” They have chosen to outsource their customer support activities, believing that this is an opportunity to reduce costs without negatively impacting sales. Tell us how one outside influence impacted your customer service or customer experience thinking. Fill-In-The-Blank. >

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Oracle

DECEMBER 2, 2020

With consumers struggling financially and retailers having succeeded in pulling holiday sales into early November and even October, the downward trend in sales and email marketing activity during the Thanksgiving holiday weekend continued on Cyber Monday. Slowing online sales growth. billion in online sales.

Sales 85

Sales Marketing B2C Retail 85

Experience Investigators by 360Connext

JUNE 13, 2018

Set totally unrealistic expectations in your marketing and sales materials. They wore crowns, had expressions, and even sported jewelry! If you’d like a guide, here are some ways to disappoint any customer. We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!)

Customer Service 152

Customer Service Sports Communication Customer Centricity 152

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? “It’s not our fault, it’s those sales guys who oversell what our product can do!” ” Feel free to replace the sales team with another oft-scapegoated team, like product development, marketing or customer success. Stop treating #CX like a sport!

Sports 161

Sports Leadership Consulting Sales 161

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.

Culture 244

Culture 2019 Contact Center Leadership 244

ReviewTrackers

FEBRUARY 24, 2021

Concourse Sports , a multi-channel retailer, increased the amount of reviews for their stores by 2,800 percent on Google and Facebook. Brandon Judd, copywriter and social media specialist for Concourse Sports, says his team created four different email campaigns from a list of customer emails.

Brands 104

Brands Marketing Sports Social Media 104

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Events Entertainment E-support 52

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

JULY 1, 2019

3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing. Louis Blues by Chris Luecke.

2019 125

2019 Article Customer Service Customer Journey Mapping 125

Oracle

JANUARY 17, 2019

Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. So, the next time you think of customer loyalty, think about the level of loyalty that the Chicago Cubs, or any other sports franchise, create with their fans. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Alida

AUGUST 12, 2016

For example, if you represent a sports organization, you could encourage fans to use a certain hashtag if they would like to be invited to your community (e.g. Infographic from our Social to Sale study. You can also use social media to amplify engagement in your insight community. PutMeInCoach, #MakeMeAMember, #FanHub).

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. I recently spoke to a group who expressed frustration that so many employees saw customer experience as “only for the customer-facing teams” like customer service and sales.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

TechSee

JANUARY 9, 2018

Pay-per-view (PPV) is one of their most lucrative revenue streams, especially when broadcasting live combat sports such as boxing, mixed martial arts and professional wrestling. The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast.

Call Center 170

Call Center Customer Service Sports Events 170

Think Customers

DECEMBER 14, 2020

This is true as true in sales as is it in sports – probably more so. Timothy Blank, a vice president at TTEC, recently spoke with Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski about the crucial role practice plays in a sales team’s success. True-blue fans can also be a slam dunk when it comes to sales.

Sales 52

Sales Rewards Programs Sports Reference 52