Customer Bliss

OCTOBER 11, 2016

He initiated and is leading the strategic transformation of HHonors from a program for only frequent travelers to a club more relevant to all travelers. He is responsible for a multi-billion-dollar, global P&L, including the management of a billion+ dollar franchisee fund. Mark oversees Hilton’s global partnership strategy.

Chief Customer Officer 0

Chief Customer Officer Hospitality Travel Hotels 0

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Employees wrote and tied hand-written thank you notes to baggage that travelers collected after their flight. Customers loved getting the music and often called him to schedule their next appointment, without any sales pitch! Keep it simple and heartfelt, and make it all about gratitude.

2020 372

2020 Airlines Social Media Hotels 372

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! It’s that time of year again! Who says March Madness is only for car dealerships and mattress stores!? Here’s a bit of what we have going on this month: Undercover at SXSW.

Events 223

Events Customer Experience Webinar Telecommunications 223

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Yes, there’ll be travel and calendars to coordinate. From a purely selfish perspective as a sales exec: pitching via Zoom or Teams is tough.

Contact Center 294

Contact Center Travel 2020 Culture 294

Experience Investigators by 360Connext

JUNE 15, 2015

Alibaba Group did more than $390 BILLION in sales in 2014. They were, for all purposes, a traveler’s cheques company. 90% of their sales came from this one product line! #BABASmallBiz @AskAmex #HeForShe pic.twitter.com/i47KgTEIwy. YWCA Chicago (@YWCAChicago) June 10, 2015. Stay lean if you can.

2015 217

2015 Leadership Innovation 2014 217

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

BirdEye

JULY 3, 2023

Affiliate marketing is when a business engages with an influencer or publisher to generate more sales using its already established network. The affiliate links track the conversion and sales from one website to the next. This makes it difficult to forecast revenue if your business is relying on the affiliate marketer to make sales.

Sales 98

Sales Marketing Social Media Blog 98

Experience Investigators by 360Connext

APRIL 27, 2021

Travel your customer journey , and look for quick fixes. Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. These foundational steps will help with the big picture, but you still have the power to improve customer experience incrementally. Step 2: Improve.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

BirdEye

JANUARY 24, 2025

But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. According to an American Express study, 75% of travelers turn to social media to research and find inspiration for their next trip, surpassing even recommendations from friends and family.

Social Media 52

Social Media Hotels Marketing Travel 52

BlueOcean

OCTOBER 30, 2018

These new jobs come after a long-time client, and world-leader in travel insurance, expanded their call center business with Blue Ocean. For more information, please contact Amy Bennet-Roach, Director of Sales and Marketing at 902.722.3312 or abennet@blueocean.ca. About Blue Ocean Contact Centers.

Contact Center 132

Contact Center Call Center Insurance Travel 132

BlueOcean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. As we mentioned, this led to a surprising increase in mattress sales.

Tourism 156

Tourism Contact Center Customer Care 2020 156

InMoment XI

FEBRUARY 15, 2022

For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). During quarantine, retail stores often offered same-day home delivery, curbside pick up, and buy online, pick up in-store (BOPIS).

Retail 195

Retail Consumers Social Media 2022 195

TechSee

JUNE 16, 2022

Sharad is the Managing Director (Strategy and Analytics) and global leader in the Applied Intelligence practice at Accenture, with deep expertise in AI-powered customer engagement, and the enterprise-wide adoption of AI across industries, including insurance, communications, travel, and health care.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

InMoment XI

JULY 26, 2024

Revenue Growth: A good reputation can drive more sales and revenue by attracting new customers and retaining existing ones. Retail : Overseeing customer reviews on e-commerce platforms to enhance brand image and drive sales. Crisis Management: Quickly addressing negative reviews can mitigate potential damage to your brand.

Brands 195

Brands Management Social Media E Commerce 195

Customer Bliss

AUGUST 3, 2017

That research frames up everything in terms of travel options, and actually found that you can manipulate a customer’s emotional state to the point of getting them to select a specific resort. It’s interesting; take a look. .” There’s the revenue tie. I’m not arguing that you should focus less on execution.

Customer Experience 236

Customer Experience 2008 2017 2016 236

ShepHyken

JULY 12, 2022

Shep Hyken interviews Julius Robinson, Chief Sales & Marketing Officer at Marriott International. ” About: Julius Robinson is the Chief Sales & Marketing Officer at Marriott International. Building Confidence with Your Customers. Empowering Your Team to Deliver a Great Customer Experience.

Hospitality 119

Hospitality Travel Customer Confidence Culture 119

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. How to do it: Acknowledge their feelings: Phrases like “I can imagine how that feels” can be comforting if they’ve issues with travel itineraries or similar.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

Customer Bliss

SEPTEMBER 14, 2016

These systems are no longer used solely to increase sales or gain profit. As an avid traveler and learner from Canada, she enjoys exploring different cultures and cheering for the Toronto Raptors. Instead, businesses can use customer experience metrics to build solid relationships with individuals through personalized marketing.

Metrics 157

Metrics Customer Experience Contact Center Travel 157

BlueOcean

SEPTEMBER 23, 2021

Conversely, another client is a global leader in travel insurance. As the pandemic spread and travel restrictions took over the world, volume plummeted. As international travel resumes gradually, our team is back in action, albeit at a reduced capacity. In March of 2020, they were our third largest client.

Travel 156

Travel 2021 Customer Care 2019 156

GetFeedback

NOVEMBER 23, 2019

He stated that “as we’ve traveled the world, and as we’ve spoken to all of us, there is one word that continues to come up over, and over again. The message from CX leaders at Dreamforce was this: Companies should apply AI across all touchpoints of the customer journey — marketing, sales, commerce, service, etc.

2019 48

2019 Magazine Fashion Customer Expectations 48

GetFeedback

JANUARY 21, 2019

This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel. Top resources: Most people have several go-to resources they use to find information. It can be very enlightening to ask people where they go to find the most useful information in their industry.

Marketing 210

Marketing Healthcare Webinar Blog 210

BlueOcean

DECEMBER 17, 2018

trillion, according to data from Deloitte , which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead to higher call volume in the contact center. The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds.

Contact Center 136

Contact Center 2018 2014 Retail 136

ShepHyken

APRIL 30, 2021

According to McKinsey , a travel company built a capability to score every customer’s experience by using location and transactional data and subsequently used machine learning to predict customer satisfaction based on individual experience. Merging The Boundaries Between Customer Service and Sales . Conclusion .

2021 148

2021 Customer Service Omnichannel 2020 148

Experience Investigators by 360Connext

AUGUST 4, 2020

Some sales teams rely on “buyer personas” to understand their prospects. Ask your sales people, service agents, account managers, cashiers and others who deal directly with customers who they think their customer is. Sometimes they include quotes and additional information about the goals of your customer.

Social Media 265

Social Media Customer Journey Customers Feedback 265

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. Life’s a journey, and each trip involves interactions with multiple companies from different industries such as travel, hospitality and retail.

2019 173

2019 Customer Experience ROI 2025 173

Beyond Philosophy

MARCH 31, 2020

I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. But there are other, not-travel related customer experience shambles too! The response he received after complaining was even more disappointing.

E Commerce 199

E Commerce Airlines Hospitality Travel 199

Thematic

JANUARY 16, 2025

Also, companies using AI have improved conversion rates and sales productivity by 10-30%. Let’s say you’re with a travel company. If you notice a sudden rise in travelers talking about a specific service they value, you can adjust your offerings right away—long before the competition catches on.

Social Media 62

Social Media Travel Feedback Competitive Advantage 62

TechSee

SEPTEMBER 24, 2019

Sam travels often for business. When Sales renews a service contract, Marketing must be made aware of the transaction so their messaging can be tailored appropriately. Starting with a robust and mobile-responsive website, customers seamlessly transition to the travel-planning site, as well as the My Disney Experience tool.

Customer Experience 150

Customer Experience Hotels Social Media Omnichannel 150

BlueOcean

DECEMBER 16, 2019

If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Your contact center should be collaborating closely with your marketing, sales, and distribution teams, with real-time communication so your team can adjust accordingly.

Contact Center 156

Contact Center Transportation 2014 2020 156

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Why Is Customer Retention Important? Need some more convincing? You guessed it!

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

SurveySensum

MARCH 12, 2025

They can use cross-tab for survey responses based on: Airport of departure (JFK vs. LAX) Time of day (Morning vs. Evening flights) Cabin class (Economy vs. Business vs. First Class) They discover that JFK morning travelers in Economy experience the longest wait times, while Business passengers enjoy faster check-ins due to dedicated counters.

Airlines 52

Airlines Net Promoter Score Travel Customer Satisfaction 52

BlueOcean

OCTOBER 7, 2024

It can be easy to overlook this when you’re trying to fit travel to multiple vendors into a tight timeframe, but nothing is going to give you a clearer view into the “moment of truth” – that moment when the outsourcer’s agent connects with a client’s customer. Is your visit well organized? Is there transparency? What do you see?

Contact Center 156

Contact Center Culture Leadership Call Center 156

BlueOcean

OCTOBER 7, 2024

It can be easy to overlook this when you’re trying to fit travel to multiple vendors into a tight timeframe, but nothing is going to give you a clearer view into the “moment of truth” – that moment when the outsourcer’s agent connects with a client’s customer. Is your visit well organized? Is there transparency? What do you see?

Contact Center 156

Contact Center Culture Leadership Call Center 156

GetFeedback

JANUARY 29, 2019

It travels through all parts of your engine, keeping each component greased so it can function properly. Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills. They say that motor oil is lifeblood for a car. Customer feedback is like motor oil.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

Integrity Solutions

MARCH 20, 2020

In healthcare, as in many industries, they simply couldn’t afford to have their sales team spend multiple days out of the field. Most sales teams or call center teams opt for the three two-hour sessions, to fit better into their schedules. This client needed flexibility. Adapting To Virtual Work and Learning. So, we went virtual.

Travel 93

Travel Healthcare Sales Events 93

Customer Guru

APRIL 10, 2018

Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. I started in the travel industry, working with travel agents and Air Canada.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

TechSee

OCTOBER 23, 2018

Amazon reports that 35% of all their sales are generated by the recommendation engine. A Washington-based Zoo & Aquarium combines real-time weather data with ticket sales, mobile check-ins, and past attendance data to predict how many employees or supplies to bring in on any given day to best support its visitors.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157