ShepHyken

DECEMBER 24, 2024

Thats sales and service combined! Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. If CX were a sport, what position would you play and why? Id play center on a hockey team. There you go. Tune in next week for the next 10 questions.

Customer Experience 91

Customer Experience 2025 Sports Workshop 91

Experience Investigators by 360Connext

FEBRUARY 3, 2020

You may not work directly in customer service or sales, but you can provide this kind of happiness for your customers. . Improving employee happiness raises sales by 37%, productivity by 31%, and accuracy of task completion by 19%. The occasional company-wide training workshop. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

ShepHyken

DECEMBER 9, 2024

Can Your Customer Service Make a Sale? And sure, there were those sales. Customer service must be baked into the entire customer journey, especially in sales. In addition, the customer support department, when they provide stellar service, may have an opportunity to make additional sales. Connect with Shep on LinkedIn.

2024 74

2024 Article 2025 Customer Service 74

ShepHyken

DECEMBER 12, 2023

Customer service and customer experience (CX) are more than what happens after the sale. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more. I’m often asked to be the keynote speaker at sales meetings.

Sales 99

Sales Customer Experience Workshop Customer Service Training 99

Experience Investigators by 360Connext

JUNE 9, 2015

They know that investment helps save the company $100,000 a year in lost sales. Driven by client objectives and inspired by bold vision, Stan creates custom keynotes, workshops, and programs that are memorable and on brand, inspiring businesses to become REMARK-able by design. It is literally a humble pie.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

ShepHyken

JANUARY 12, 2025

BONUS Top Sales Awards Podcast 2024 by Top Sales Magazine My Comment: Im honored that Top Sales Magazine has given me the bronze prize for my Amazing Business Radio podcast. There were plenty of podcasts to choose from, and Im especially pleased that a customer service/CX show was recognized in a sales magazine.

2025 74

2025 Article Magazine Customer Service 74

Retently

OCTOBER 16, 2024

Think about it: customer service teams, sales representatives, and support agents send hundreds – if not thousands – of emails each week. Sales Every email exchange with a prospect is a chance to learn about how they perceive your product, service, or sales process. rating with clickable smiley faces.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

ShepHyken

APRIL 6, 2025

The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn or enhance brand loyalty. The brand designs these interactions to improve customer satisfaction, drive sales, reduce churn, or enhance brand loyalty. Connect with Shep on LinkedIn.

2025 70

2025 Article Customer Service B2C 70

ShepHyken

OCTOBER 13, 2024

This short article confirms several important facts related to reviews and reminds us the Federal Trade Commission has created a rule to ban the sale or purchase of fake reviews, which should give consumers more confidence that the reviews they are using to make decisions are legit. Connect with Shep on LinkedIn.

Article 70

Article 2025 Customer Service 2024 70

ShepHyken

DECEMBER 22, 2024

On the other hand, poor service can cause customers to leave, which can hurt a companys reputation and sales. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 77

Article 2024 2025 Customer Service 77

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Take a company with many departments like sales, customer service, marketing, and product development. Let’s see.

Workshop 52

Workshop Customer Experience Roadmap Innovation 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

MARCH 30, 2025

Companies that excel at creating positive and memorable experiences often enjoy higher customer loyalty, increased sales, and a stronger brand reputation. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

2025 70

2025 Article Customer Service Magazine 70

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Consider having on-site training workshops by customer service experts. The workshops are customized to meet the unique needs of your employees. Only by delivering amazing customer service.

Customer Service 150

Customer Service Net Promoter Score Workshop Document 150

ShepHyken

SEPTEMBER 17, 2024

When we decide who someone is based on their appearance or a first impression, we risk not only a potential sale but also a longer relationship that could have been built. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 147

Workshop Customer Service Training Article Customers 147

CloudCherry

SEPTEMBER 23, 2019

According to Jeannie, ‘Retention starts from before you make the sale…If you think about creating an amazing experience and really understanding your customer’s journey from end-to-end, THAT is where you build retention. So, where do we begin? THAT’s where you start building loyalty.’. Request a demo.

Customer Retention 150

Customer Retention Customer Journey Mapping Workshop Consulting 150

ShepHyken

DECEMBER 6, 2023

The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Workshop 155

Workshop Customer Service Training Customers Interaction 155

ShepHyken

MAY 16, 2023

The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made.

Customer Service 122

Customer Service Advertising Workshop 2022 122

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and training programs.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

ShepHyken

OCTOBER 10, 2023

The title of this article may sound like a lesson in sales, but it’s much bigger than that. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It’s about the entire customer experience. Connect with Shep on LinkedIn.

Workshop 155

Workshop Culture Customer Service Training Employee Experience 155

ShepHyken

FEBRUARY 20, 2024

I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention to. Connect with Shep on LinkedIn.

Metrics 158

Metrics Customer Service Workshop Measurement 158

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. How to do it: Attend training sessions: Take advantage of workshops and seminars. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Customer Service 52

Customer Service Seminar Exceptional Customer Service Workshop 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Explain how to review the map and what might be most interesting or surprising for employees to learn. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Workshop 109

Workshop Sales Presentation Communication 109

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Car Dealership Reputation Management The key is to make experience — not sales — the priority.

Automotive 195

Automotive Management Social Media 2024 195

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Why rely on a hit or miss storytelling strategy to acquire and retain clients? So you do not have to think about a thing!

Workshop 120

Workshop Sales Presentation Communication 120

ShepHyken

AUGUST 29, 2023

And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. In these examples, the salespeople cared as much – maybe more – about me than the sale. And by the way, selling with service is a great sales strategy! Trust was created. Connect with Shep on LinkedIn.

Workshop 126

Workshop Customer Service Training Sales Books 126

Customer Bliss

DECEMBER 13, 2016

Areas of strength include: • P&L Management, Growth Strategy Development & Execution, • Operations Management and Performance Systems, • Global Marketing Management, Product Management, Sales Management. Cross-functionally workshopped the actions. That’s from his LinkedIn, which can be found here.

Customer Success 0

Customer Success Customer Experience Financial Leadership 0

Experience Investigators by 360Connext

AUGUST 4, 2020

My workshopping and consulting leads me to work with a wide range of clients with all sorts of goals. Some sales teams rely on “buyer personas” to understand their prospects. Ask your sales people, service agents, account managers, cashiers and others who deal directly with customers who they think their customer is.

Social Media 265

Social Media Customer Journey Customers Feedback 265

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. Responsive and Engaged Senior Executives In the late-stage sales cycle, with millions of dollars and a multi-year contract on the line, your potential partner should show up with their heavy hitters at the table.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Michel Falcon Experience

APRIL 3, 2019

Not only that, I’m going to teach you how to host a customer journey mapping workshop for your company. Listen to what Steve Mascarin, a local dentist here in Toronto had to say after we hosted a customer journey mapping workshop for his company. Prior to the workshop, this is how we prepared. Well, there’s a lot.

Customer Journey Mapping 94

Customer Journey Mapping Customer Journey Workshop Customer Experience 94

Experience Investigators by 360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Jeannie will help you address your challenges head on and zero in on some quick wins that will have a positive impact on the customer experience right away.

2007 152

2007 Telecommunications Workshop Automotive 152

ShepHyken

JANUARY 16, 2024

They should be looking for the experiences their customers receive during peak hours or in the middle of the night, what a sales call is like compared to a customer service call, and more. Finally, leaders should spend time on the front line, either shadowing (listening in) on customer support calls or taking the calls themselves.

Customer Service 149

Customer Service Books Workshop Customer Service Training 149

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

Kerry Bodine

OCTOBER 14, 2016

Others start with customers’ first impressions, like sales or onboarding. ways to determine whether your assumptions were right or wrong is to invite your customers to a workshop. When we run workshops, we typically include 15-20 customers along with a slightly smaller number of our client’s employees.)

Customer Journey 125

Customer Journey Customer Journey Mapping Workshop 2016 125

Integrity Solutions

JUNE 19, 2024

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if motivating sales teams was tied directly to sales training and increasing their ability develop stronger customer relationships and sell more.

Sales 68

Sales Books Workshop Download 68