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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
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Outrageous! Hotels keep on charging!

Beyond Philosophy

Tisch Center for Hospitality and Tourism at New York University. People complained on social media and even started a change.org petition. These extra fees have been growing for the past decade, and this year, U.S. hotels are expected to add on $2.55 billion in fees, according to research by the Jonathan M.

Hotels 167
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11 Customer Service Metrics to Start Measuring

GetFeedback

When customers don’t hear back quickly, they’re more likely to call, send additional emails, or ask for support on social media. According to Zendesk , travel and tourism industries report higher customer happiness than social media companies because of a faster FRT. Social Media. Text message.

Metrics 199
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Small businesses and the importance of outstanding customer service

Service Untitled

Couple that with the popularity of social media, businesses and especially small businesses are under even closer scrutiny than years ago. photo by: New Brunswick Tourism | Tourisme Nouveau-Brunswick. For instance if someone is angry with your business, it’s likely to appear via a Tweet or on Facebook.

Tourism 84
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Contact center customization when it matters most

Talkdesk

travel and tourism industry at least $24 billion in foreign spending alone. Businesses in the travel and tourism sector should not underestimate the power of proactive outbound in the current climate. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.

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The ultimate report on Millennial customers: Gen Y attitudes and their impact on tech, finance, media and other major industries

Alida

Fifty-eight percent of Millennials turn to Google searches for health and nutrition info; 29 percent turn to social media. While many Millennials trust health care professionals, they’re more likely to turn to Google searches first for health advice. TWEET THIS STAT ). As shoppers, they demand both status and authenticity.

Travel 185
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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Beyond articles, brands are anxiously monitoring consumers as they talk about this sticky subject on social media. So where are consumers traveling?

Travel 98