CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards.

Sports 52

Sports Innovation Technology Customer Service 52

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture Technology 130

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Well, they designed a shoe line specifically for Micheal Jordan, “Air Jordan” using Nike’s Air sole technology. However, Nike’s acquisitions extend beyond technology.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

BlueOcean

APRIL 16, 2024

Blue Ocean’s winning entry highlighted the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 156

Contact Center 2024 Sports Customer Care 156

Michelli Experience

OCTOBER 17, 2017

Technology First? The interviewer inquired, “Isn’t a lot of leadership success today simply a matter of choosing the right technology before your competitors do?” They survey for trends, and they find tools – many of which come from technology – to position their people, products, and processes for success.”.

Interaction 81

Interaction Technology Leadership Consulting 81

Experience Investigators by 360Connext

APRIL 23, 2024

Strategic Investments in Customer Experience As we often say, CX is a team sport. There may be varying levels of involvement, but executing on Customer Experience Management means considering the people, processes, standards, technology, and tools within our organizations that lead to the experience for customers.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. Some of the quotes have been lightly edited for clarity. Brian Solis, Digital Anthropologist. Brian and I had a great chat about the convergence of the digital world and humanity. Patti Phillips, CEO.

Sports 160

Sports Leadership Innovation 2020 160

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Events 52

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Experience Investigators by 360Connext

MARCH 5, 2024

HR and L&D teams enable employees with the processes, technology, and education they need to thrive. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E Commerce 141

E Commerce Sports Retail Omnichannel 141

InMoment XI

MAY 18, 2023

The latest eNVy data is available immediately for customers and InMoment provides Experience Improvement solutions through technology and services that help automotive and mobility companies around the globe make smarter decisions that help exceed buyer expectations. Clair , our syndicated research lead. Clair , our syndicated research lead.

2022 195

2022 Automotive 2023 Sports 195

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. For cable companies to position themselves for growth and compete with emerging technologies, they must embrace the digital revolution and focus on their unique advantages. .

2028 41

2028 Entertainment Advertising 2010 41

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back. What Makes Customer Service Crucial for Sports Betting Apps?

Sports 52

Sports Customer Service Technology Loyalty 52

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations.

2024 177

2024 Sales Customer Service Sports 177

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. This dynamic adaptation allows businesses to offer increasingly personalized experiences with no effort.

Download 52

Download Sports Events Customer Journey 52

CSM Magazine

NOVEMBER 6, 2024

For instance, a gym franchise could host fitness events in the community or sponsor local sports teams. Leveraging Technology for Better Service Using technology can improve the customer experience at a franchise. While technology can streamline processes, it’s also important to balance it with a personal touch.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” I asked Hall about the connection between baseball operations and the rest of the organization, which is an area that I’ve seen clearly split-up within other professional sports teams. Creativity in technology.

Culture 125

Culture Sports Magazine 2005 125

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Culture Employee Experience 93

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Social Media Consulting 69

CSM Magazine

OCTOBER 24, 2024

The games from Pin Up demonstrate how far sound technology has come in gaming. It enhances player revelry by offering auditory cues that complement the visual elements of the sport. As technology improved, producers began to incorporate purposefully designed sounds.

Sports 52

Sports Transportation Events Entertainment 52

Think Customers

DECEMBER 31, 2014

As news outlets and blogs publish their lists of the good, bad, and ugly for everything from movies, songs, YouTube videos, celebrity couples, technologies, and sports moments, to tweets, Instagram posts, hacks, images, selfies, advertisements, and so on, I''m joining in with my lists of cheers and jeers in the customer experience world.

2014 103

2014 Customer Experience Sports Advertising 103

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The other thing that I would like to share about the importance of this topic, in women in tech in particular, is there is a known gender gap in technology.

Technology 97

Technology Sports Leadership 2018 97

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations.

2024 156

2024 Sales Customer Service Sports 156

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. This technology matches the candidate’s skills and experience with job requirements. This makes managing emails easier.

Insights 195

Insights Social Media Net Promoter Score Events 195

ShepHyken

MAY 15, 2020

The Obstructed Sporting Event. My wife and I thought it would be fun to take our kids to a local sporting event. The sports franchise wasn’t listening on their social media channels but ultimately did listen when I contacted them directly. And can I trust this brand the next time I’m shopping for a major appliance?

Sports 109

Sports Contact Center Social Media Article 109

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Culture 244

Culture 2019 Contact Center Leadership 244

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. In addition to improving the hiring process, Carolyne and her team realized that upgrading technology was another factor to be considered. Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Oracle

JULY 24, 2020

Increasingly, real and digital environments are intertwined, whether they be through new technologies such as augmented reality , or the sponsorship of virtual worlds by real-world brands. esports = ‘real’ sports. Become part of a world’s fabric.

Marketing 106

Marketing Sports Advertising 2019 106

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. We see chatbots mimicking human behavior already today.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. In sports, you never reach perfection. Fortunately, nowadays we have technology like CloudCherry that specializes in helping you know where you need to improve. I have been coaching high school lacrosse for 4 years now.

Sports 150

Sports Measurement Article Feedback 150

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Events Entertainment E-support 52

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Events 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

Alida

JANUARY 5, 2018

Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. This means brands must invest heavily in the underlying technology as well as architecture, talent and process. CMOs become customer-obsessed.

2018 0

2018 Marketing Multi-Channel Advertising 0

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. More information ca be found at aampe.com. Learn more at theory.ventures.

2006 52

2006 2009 2025 Consumers 52