Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. On occasion, we see true ROI calculated from social media initiatives.

Social Media 82

Social Media Measurement ROI 2012 82

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. Brief won’t be easy, but I can try!

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Alida

OCTOBER 2, 2017

According to one estimate, the need to drive digital transformation is pushing the value of health care cloud computing market to $9.49 So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? billion by 2020.

Hospitality 100

Hospitality 2012 2010 Social Media 100

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Improving Social Media Marketing.

Social Media 69

Social Media 2012 Events Entertainment 69

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Marketing and thought leadership programs. Mark is a strong believer in establishing loyalty to the forefront as a critical marketing strategy. Pamela currently serves as the VP Marketing of Mortgage Cadence.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 3 Ultimate Factors of Business Performance Lynn Hunsaker. Certainly all of these endeavors can make a difference in revenue growth. Yes, customer culture is it!

Culture 88

Culture Roadmap 2012 Customer Centricity 88

Kustomer

FEBRUARY 25, 2022

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Using this analysis, you can then deliver customized marketing content to them. Some businesses use automated software as the foundation for their marketing efforts.

E Commerce 101

E Commerce Multi-Channel Omnichannel Touchpoint 101

Bold360

NOVEMBER 30, 2016

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. To project potential ROI, tie your business objectives to the necessary functionality to estimate the cost of implementation and ongoing management. Can’t get enough bots?

Definition 104

Definition ROI White Paper 2016 104

Kustomer

DECEMBER 21, 2021

It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012. Using this analysis, you can then deliver customized marketing content to them. Some businesses use automated software as the foundation for their marketing efforts.

Customer Experience 95

Customer Experience E Commerce Multi-Channel Omnichannel 95

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 3 Ultimate Factors of Business Performance Lynn Hunsaker. Certainly all of these endeavors can make a difference in revenue growth. Yes, customer culture is it!

Culture 69

Culture Roadmap 2012 Customer Centricity 69

Playvox

JANUARY 13, 2022

Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Zendesk has long been a help desk powerhouse, and now they’re taking a significant share of the customer service software market. Gen Z Has Arrived.

Contact Center 79

Contact Center 2022 Omnichannel Employee Experience 79

CSM Magazine

DECEMBER 10, 2019

Forrester’s recent report states that 1 in 4 people working in CX are at risk of losing their jobs if the investment in their role can’t be justified with a demonstration of ROI (Predictions 2020: Customer Experience, Forrester, Oct 2019). About the Author. Critizr is Europe’s leading Customer Feedback platform.

2020 52

2020 Net Promoter Score 2012 Customer Centricity 52

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

2023 52

2023 Net Promoter Score 2012 2026 52

Eptica

APRIL 18, 2018

Online aggregators and platforms such as Airbnb are intensifying competition and there are even rumors that Amazon is likely to enter the market in the near future. Why it is time to calculate the ROI of VoC programs. So, how are UK travel companies doing in terms of online customer experience? Share this page on: Tweet.

Travel 49

Travel Brands Airlines Customer Experience 49

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

DECEMBER 20, 2020

NDR is often a litmus test for the company’s product-market fit, value proposition, and growth efficiency, all in one. And the market is voted with its share purchases. Value is then promised to the market through Marketing. Marketing teams create a brand. Sales teams promise an ROI. And ultimately, profit!

2020 69

2020 Customer Success 2021 2012 69

ProProfs Chat

MAY 6, 2020

Marketing Customer Experience Statistics. Customer Experience ROI Statistics. Another factor that helps a business create great customer experience is its reputation in the market. If you are known to your target audience in the market, then they will more likely do business with you. B2B Customer Experience Statistics.

2020 66

2020 Customer Experience E Commerce E-support 66

BirdEye

JULY 10, 2023

Thus, you gain exposure to new markets and potential customers you may not otherwise be able to reach on your own. Boosts brand visibility: Influencer marketing , endorsements, and co-branding increase brand awareness, allowing you to capture more buyers. This will help you amplify your reach while lowering your marketing spend.

Brands 52

Brands Fashion Social Media Retail 52

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

ChurnZero

FEBRUARY 1, 2019

As Chief Customer Success Officer, Jesse Decker leads Cloudvirga’s Customer Success division, working collaboratively with its Product Development, Engineering and Marketing teams to help customers realize the most value from the usage of their products. ChurnZero Resource – ROI Calculator. Who else would you add to this list?

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Vanilla Forums

OCTOBER 8, 2020

One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands. Brad was instrumental in getting the Acer community off the ground back in 2012. We had a chance to talk with Brad Bliven, Senior Program Manager of Global Digital Services at Acer.

ROI 98

ROI 2012 Marketing Brands 98

Lithium

JUNE 27, 2022

It is a known fact that Twitter has been the parent company of Vine since 2012, however, Twitter excluded one critical capability from Vine’s revenue strategy. You’ll notice key differences when using TikTok and Khoros Marketing Analytics together. This is one of the easiest ways to increase customer engagement and ROI.

Engagement 52

Engagement Social Media Metrics 2012 52

Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. Unfortunately, webinars are also too often used as marketing tools. ” This is often a huge issue.

Seminar 52

Seminar Webinar Document Consulting 52

Chattermill

AUGUST 29, 2018

From data collection to brand management to consumer marketing, Survey Monkey really is an all-in-one tool that will meet and then exceed your expectations for collection. Amazon has created a storage and aggregation service that has the flexibility and reliability to be one of the most-used on the market, making it a solid first choice.

Technology 40

Technology Customer Experience Consulting Customers 40

Chattermill

AUGUST 29, 2018

From data collection to brand management to consumer marketing, Survey Monkey really is an all-in-one tool that will meet and then exceed your expectations for collection. Amazon has created a storage and aggregation service that has the flexibility and reliability to be one of the most-used on the market, making it a solid first choice.

Technology 40

Technology Customer Experience Consulting Customers 40

Natalie Petouhof

MARCH 6, 2017

She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. since 2012, focusing on managing and scaling the company’s operation from seven to over 65 studios. s outstanding directorial achievement in feature film award.

Culture 40

Culture Competitive Advantage 2015 2012 40

Lithium

APRIL 15, 2021

It was not long ago that all of us in the Online Community space struggled with how to calculate Community’s Return on Investment (ROI). All in all, Community ROI was a fairly bleak thought-leadership landscape until about the year 2012. With SSO or a CRM integration, you can measure ‘Sales’. You have a gross yield.

2012 52

2012 ROI 2008 Return on Investment 52

Qualtrics

OCTOBER 8, 2019

Honestly, I needed a part-time job in 2012 when I stumbled on Qualtrics. If you focus on the experience across employees, customers and the market you will learn ways to optimize business operations and drive ROI by creating optimal experiences across touchpoints with your organization. The real question is why I have stayed.

Sales 20

Sales 2011 2012 Culture 20

Michel Falcon Experience

MARCH 12, 2019

In 2012, I woke up one morning and, literally, it was kind of one of those movie moments, I looked myself in the mirror after brushing my teeth and said “I’m done.” And when I asked him, I said “Really, is the market big enough?” ” And that’s the market that he’s going after.

Culture 12

Culture 2019 Engagement Net Promoter Score 12

Customer Interactions

MAY 8, 2013

PSIM is being used for more than just physical security While PSIM evolved out of security, organizations are now looking to PSIM to also enhance safety, operations, and overall ROI. I predict we will see many more examples of operational uses and ROI for PSIM in 2013 and beyond.

Workshop 40

Workshop 2012 2013 Banking 40

SmartKarrot

JANUARY 28, 2022

Founder/CEO: Shahar Waiser, Roi More. Kenshoo is the world’s most popular agile marketing solution. The company aims to provide technology to marketers so they can establish brands and generate demand across all media. Founded in: 2012. Founder/CEO: Roy Mann, Eran Zinman, Eran Kampf. Founded in: 2010. monday.com.

2015 10

2015 2011 2006 2010 10

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I joined in 2012. I came from more of a traditional market research background. Then we evolved to 1600 Market Street. You know, you joined PeopleMetrics in what, 2012 you said?

2001 62

2001 2012 Definition Feedback 62

Currency Alliance

DECEMBER 13, 2018

Marketing teams, and technologies, becoming more deeply intertwined. Loyalty marketing breaking ground in new sectors. The brands we reported on in 2018 have already proven it can be done – but they were only the beginning of a much brighter, more profitable future in loyalty marketing. Payment providers playing a greater role.

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

Grade.us

FEBRUARY 28, 2019

Sometimes it's passion for the work that just sort of leads marketers to where they're supposed to be. They were taking advantage of the lack of common knowledge regarding digital marketing best practices and how it all worked, without taking into account the potential ROI of the different services they were proposing.

Marketing 33

Marketing Social Media 2014 Consulting 33

Grade.us

JULY 8, 2019

Did you start in August of 2012? Matthew: Yes, the blog itself started August 2012. On audience driven marketing at a personal level. In building the blog back in 2012, the whole point was, " If I listen to what Google is saying, and they're saying, 'Forget link building and just build quality content', well.I

Blog 24

Blog 2012 ROI Sales 24

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. This early use of AI set a new standard in marketing. With visionary leadership comes responsibility.

White Paper 52

White Paper 2012 Return on Investment Leadership 52