Remove 2022 Remove Brands Remove Connections
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2022 EX Trends: The Top 2 Things Employees Must Have in Their Next Job

InMoment XI

There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand.

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We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to miss!

InMoment XI

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! This year, we welcomed a familiar friend as our brand new CEO. 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022.

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9 Best Customer Success Communities in 2022

Totango

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CSM Practice.

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. 74 Percent of Consumers Believe Brand Loyalty is About Feeling Understood and Valued – Not Discounts and Loyalty Perks by Business Wire. My Comment: I’m often asked about the best survey questions.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer

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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers.

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The State of the Shopping Apps Report for 2022

Lumoa

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. A great customer experience means that customers are more open to trying additional products and services from your brand.

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