Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Share the wins throughout the organization so employees can connect the way their everyday actions impact the customer. . 2022 will bring its own set of surprises. But some things won’t change.
Experience Investigators by 360Connext
JANUARY 5, 2022
You helped other leaders communicate how their team goals were connected to CX success. . You were sure to communicate when the actions made an impact on the customer experience, and closed the loop inside the organization so leaders saw the connections between their actions. Are you ready to take on the year? Of course you are.
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InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand. The 2022 Employee Landscape.
InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Form New Connections. Learn the CX transformation journey from JAX Tyres & Auto , Rest Super , The NRMA , and more! Breakthrough Breakout Sessions.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Agent attrition and retention are connected to engagement and competence. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent assist technologies can support the agent.
InMoment XI
JUNE 28, 2022
Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022.
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In CX, there's also controversy.
Speaker: Rana Gujral, CEO at Behavioral Signals
May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%.
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