InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022? A Word About COVID.
Experience Investigators by 360Connext
JANUARY 5, 2022
Related Resources: [Interactive Tool] Customer Lifetime Value & Key Metrics Calculator. These interactive customer journey mapping sessions allowed different teams to understand the customer’s true journey. Guide] Interactive Customer Journey Map Template Spreadsheet. Article] Is Customer Experience Worth It?
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eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Companies usually collect feedback weeks or months after an interaction. financial institution, realized that surveying only a handful of customers left them in the dark about most interactions.
InMoment XI
FEBRUARY 3, 2022
That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.
Speaker: Gary Davis, SmartAction CEO
How automating a customer service call isn’t as simple as using a script from a human interaction. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.
InMoment XI
OCTOBER 24, 2024
A customer engagement platform is a tool that allows businesses to interact with customers on different platforms, all in one place. Customer engagement platforms consolidate customer data into one location and provide tools to engage customers consistently and personally, regardless of how they interact with your business.
InMoment XI
JUNE 28, 2022
Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT companies can specifically implement AI to teach agents how to approach customers at all levels.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents.
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Customer interactions across multiple touchpoints mean it can be tricky to isolate a specific part that’s going to deliver the best results for you - and your customers. You know it’s important to optimize your customer journey, but you’re not sure which part of that journey to focus on.
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Only 25% of the call is valued customer interaction.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement. Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture.
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