TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

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2024 Customer Service Representative Contact Center Customer Satisfaction 109

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! The impact?

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2024 Hospitality Innovation Customer Success 52

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

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2024 Customer Success Connections Technology 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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2024 Engagement Sports Multi-Channel 64

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Participation guarantees entry into a prize drawing, celebrating the spirit of innovation rather than competition. Let’s make Thursday about food. Connect with Shep on LinkedIn. These can be edited together to create a short video.

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2024 Customer Service Workshop Customer Service Training 92

Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

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2024 Innovation Connections Insights 76

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. Mastery of these skills not only enhances customer interactions but also fosters innovative problem-solving approaches within organizations. And in 2024, accuracy is as important as efficiency.

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2024 Technology Customer Experience Apparel 52

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

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2024 Innovation 2023 Events 59

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.

Customer Experience 233

Customer Experience Leadership Innovation Workshop 233

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

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2024 Government Customer Experience Professionals Contact Center 143

Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

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2024 Customer Centricity Culture Employee Experience 265

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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2024 Social Media 2023 Events 59

CSM Magazine

OCTOBER 8, 2024

Engaging in fun and interactive activities allows team members to connect on a personal level, fostering stronger relationships and a sense of camaraderie. Here are our top 20 fun games for an unforgettable customer service week 2024! Games for Creativity and Innovation 6. Games for Team Building and Engagement 1.

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2024 Customer Service Workshop Magazine 52

Braze

JULY 25, 2024

As we gear up for Forge 2024, the excitement is building. Forge is a center for innovation, where industry leaders and experts come together to share their best strategies, collect new tips and tricks, make connections, and help shape the future of customer engagement. This year's event is set to…

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2024 Events Innovation Customer Engagement 59

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. AI-first transformation: The spotlight on Agentforce AI-First Innovation stole the show, with Agentforce leading the charge.

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2024 Customer Experience Innovation Touchpoint 52

ShepHyken

NOVEMBER 3, 2024

My Comment: KPMG has released a special report titled “2024-25 Global Customer Experience Excellence.” Connect with Shep on LinkedIn. You’ll have to share your email address to get it, but it’s an excellent report and worth it. You can read the press release here.

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Article 2024 Customer Service Loyalty Programs 69

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. See what new capabilities are available now.

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2024 Social Media Roadmap Webinar 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

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2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

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2024 Customer Success Sports Leadership 52

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. These technologies are particularly effective for product demonstrations, virtual tours, and immersive storytelling.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Community Aurora Now, Next, Later : We’re thrilled to continue innovating our next generation of Khoros Communities.

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2024 Webinar Roadmap Events 52

BirdEye

NOVEMBER 18, 2024

Artificial Intelligence (AI) is not a buzzword anymore—it’s reshaping the way agencies operate, innovate, and deliver value. AI is quickly becoming essential for agencies that want to stay competitive and truly connect with their clients. For a more detailed analysis, check out the full State of AI for Agencies in 2024 report.

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2024 Social Media Insights Customer Insights 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

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2024 Article Customer Service Contact Center 71

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

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2024 Magazine Entertainment Workshop 143

Gainsight

FEBRUARY 22, 2024

As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers.

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2024 Management 2023 ROI 52

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service.

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2024 Article Customer Service Average Handle Time 65

SurveySensum

SEPTEMBER 2, 2024

eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. Our recommendation, for who should test it now, is brands that are innovators in their categories and brands that are in very “noisy” categories where it is difficult to stand out.

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2024 Advertising Retail 2004 52

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

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NPS 2024 E Commerce 2023 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

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Connections 2024 Customer Centricity Events 80

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. Connect with Shep on LinkedIn.

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2024 Article Customer Service Government 85

ShepHyken

JANUARY 28, 2024

Keep innovating and properly staff for the customer willing to use self-checkout and needs help. BONUSES Customer Experience Predictions for 2024 by Dan Gingis (Dan Gingis) As we begin a new year, it’s time to look at customer experience predictions for 2024 from some of the world’s top experts. The numbers make the case.

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2024 Article Customer Service Customer Journey 71

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

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2024 Leadership Customer Satisfaction Insights 143

ShepHyken

APRIL 22, 2024

4 Tips for Championing Contact Center Innovation from an Award-Winning Customer Experience Leader by Jay Patel (CIO) The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. Connect with Shep on LinkedIn.

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Article 2024 Customer Service E Commerce 85

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. This contributes to consistent business growth and innovation. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis. Accessed 11/07/2024.

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Customer Retention 2024 ROI Competitive Advantage 195

ShepHyken

MARCH 25, 2024

How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included.

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Article 2024 Hotels Loyalty Programs 82

ShepHyken

APRIL 28, 2024

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Connect with Shep on LinkedIn. Yet, in the current economic landscape, the stakes are higher than ever.

E Commerce 73

E Commerce Article 2024 Loyalty Programs 73

Gainsight

FEBRUARY 28, 2024

Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! These seamless connections streamline the delivery of relevant content, fostering a cohesive user experience.

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2024 Innovation Customer Success Customers 52