InMoment XI

DECEMBER 6, 2024

Focus on Core Operations : By outsourcing customer experience tasks, your internal team can dedicate more time to strategic business goals and innovation. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry.

Customer Experience 195

Customer Experience Reference 2024 Download 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Additionally, Qualtrics offers strong integration capabilities, connecting with CRM systems, marketing platforms, and other business tools to streamline data collection and analysis.

2024 78

2024 Multi-Channel NPS Feedback 78

ShepHyken

NOVEMBER 3, 2024

My Comment: KPMG has released a special report titled “2024-25 Global Customer Experience Excellence.” Connect with Shep on LinkedIn. You’ll have to share your email address to get it, but it’s an excellent report and worth it. You can read the press release here.

Article 70

Article 2024 Customer Service Loyalty Programs 70

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

2024 52

2024 Insurance Innovation Customer Journey 52

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

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2024 Entertainment Books Culture 310

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

CSM Magazine

NOVEMBER 25, 2024

Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Social Media Platforms Social media continues to be an asset for broadening outreach and connecting with audiences effectively. Personalization also creates a feeling of connection and fosters loyalty among audiences who seek meaningful interactions.

2024 52

2024 Innovation Social Media Entertainment 52

InMoment XI

OCTOBER 30, 2024

Their resources allow them to offer innovative digital experiences and quick services. This makes it crucial for companies to connect experience data from various sources. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. McKinsey & Company.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.

Customer Experience 296

Customer Experience Leadership Innovation Workshop 296

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

2024 178

2024 Banking Advertising ROI 178

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

2024 52

2024 Customer Success Connections Technology 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

2024 98

2024 Innovation Customer Service Omnichannel 98

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Just a few years ago, this kind of innovation seemed out of reach for most retailers. But why are VFRs growing so quickly?

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

2024 265

2024 Customer Centricity Culture Employee Experience 265

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers.

2024 52

2024 Customer Success ROI Innovation 52

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! The impact?

2024 52

2024 Hospitality Innovation Customer Success 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

2024 52

2024 Customer Success Sports Leadership 52

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024.

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2025 Consumers Competitive Advantage 2024 108

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

2024 124

2024 Customer Service Representative Contact Center Customer Satisfaction 124

Zonka Feedback

JANUARY 7, 2025

As we look back on 2024, its clear that the way businesses listen to and act on feedback has reached new heightsand weve been right there, leading the charge. This year was defined by innovation that reimagined how feedback works. As we close the chapter on 2024, were looking ahead to a future filled with AI.

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2024 Feedback Innovation 2025 52

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. But 2024 brought new possibilities.

2024 52

2024 Multi-Channel 2025 Financial 52

Comm100

FEBRUARY 12, 2025

Samfiru Tumarkin (ST) Lawyers Simplifying Workflows and Scaling Growth Samfiru Tumarkin Lawyers moved from LivePerson to Comm100 in 2024. Conclusion At Comm100, we dont just deliver software; we partner with organizations to fuel growth, innovation, and exceptional customer experiences. Contact us today for a personalized demo!

Connections 52

Connections Roadmap Demo 2024 52

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

2024 109

2024 Customer Service Representative Contact Center Customer Satisfaction 109

TechSee

MAY 21, 2019

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. However, in the meantime, these technologies are creating valuable opportunities for companies to connect with customers on an emotional level, making sure they truly have the customer’s best interests at heart.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. It was all about making those small but memorable connections. As I look ahead to Pulse 2025, I’m excited for what’s next.

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2024 Events 2025 Consulting 52

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

NPS 52

NPS 2024 E Commerce 2023 52

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Participation guarantees entry into a prize drawing, celebrating the spirit of innovation rather than competition. Let’s make Thursday about food. Connect with Shep on LinkedIn. These can be edited together to create a short video.

2024 93

2024 Customer Service Workshop Customer Service Training 93

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth. The operating margins for companies with engaged employees are 2.7

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

CSM Magazine

APRIL 10, 2025

Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the “Airport Service Quality” (ASQ) category from Airports Council International (ACI). million, making it one of Mexico’s busiest and most connected air terminals.

2026 52

2026 Customer Service 2024 Travel 52

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

2024 143

2024 Leadership Customer Satisfaction Insights 143

Experience Investigators by 360Connext

JANUARY 23, 2024

Customers often crave personal, empathetic connections and some bots simply aren’t up to the task. It’s all about connecting wherever your customers are. Personal connections are what make your brand memorable. Balance automation with a human touch. AI isn’t just about tech; it’s about empathy.

Customer Experience 143

Customer Experience 2024 Omnichannel Customer Journey Mapping 143

Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

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2024 Innovation Connections Insights 76

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

ShepHyken

APRIL 22, 2024

4 Tips for Championing Contact Center Innovation from an Award-Winning Customer Experience Leader by Jay Patel (CIO) The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. Connect with Shep on LinkedIn.

2024 86

2024 Article Customer Service E Commerce 86

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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2024 Engagement Sports Multi-Channel 64