InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. These pages help you connect with diners in specific regions and address their concerns.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book. Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024.

2024 143

2024 Banking Books Customer Centricity 143

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

NOVEMBER 22, 2024

Net Promoter Score Churn Rate Customer Lifetime Value Retention Rate Customer Satisfaction Score Free-to-Paid Conversion Rate Customer Effort Score Activation Rate Lead Conversion Rate Customer feedback metrics provide data-driven insight into user activity and engagement. It’s easy to track, analyze, and visualize.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

DECEMBER 3, 2024

Enlighten: Key skills include CX data collection, analysis, and visualization to ensure actionable insights across the organization. Respond: Key skills include effective response and strategic decision-making to deliver CX improvements based on insights. These insights help them close feedback loops and improve satisfaction levels.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

DECEMBER 18, 2024

For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. They provide real-time insights through live call transcripts and sentiment scores.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

OCTOBER 24, 2024

Best Customer Engagement Platforms Customer engagement platforms are critical in helping businesses build long-lasting relationships with their customers by streamlining communications, enhancing experiences, and providing actionable insights. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. With insights into customer behavior, you can act faster and smarter than competitors. Using these insights, you can create actionable customer segments based on customer behavior data. This will help you better understand and serve customers. It supports long-term growth.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Analytics and Reporting Tools Solutions like Google Analytics, HubSpot, and (Salesforce)Tableau among others provide in-depth insights into marketing performance across various channels.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Connect with Shep on LinkedIn. The experts cant always be right!

2024 74

2024 Article 2025 Customer Service 74

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Conduct surveys, interviews, and regular feedback sessions to gather insights into their challenges and expectations.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

OCTOBER 30, 2024

The insights into individual behavior and expectations help businesses tailor their services accordingly. Also, it captured analytical insights from feedback that provided a clearer picture of customer satisfaction levels. This makes it crucial for companies to connect experience data from various sources. Accessed 10/17/2024.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 31, 2024

Call center metrics provide insight into the customer experience and quantify agent productivity. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Experience Investigators by 360Connext

JULY 9, 2024

Don’t miss this insightful conversation packed with actionable takeaways! Regis Hotel about the power of core values like transparency and collaboration in fostering a cohesive organizational culture. Discover how aligning personal and company values can enrich work experiences and create stronger customer relationships.

2024 284

2024 Fashion B2C Hotels 284

ShepHyken

NOVEMBER 11, 2024

The Fast Company Executive Board is a network of leaders and experts who share tips and insights with the publication’s readers. One of the Big Retail CX Trends of 2024? The outcome was a customer’s newfound emotional connection that led to loyalty. Connect with Shep on LinkedIn.

2024 70

2024 Article Customer Service Magazine 70

InMoment XI

DECEMBER 6, 2024

For example, a vendor may offer DIY survey tools alongside strategic insight sessions. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry. 35 Outsourcing Statistics For 2024 | MyOutDesk.

Customer Experience 195

Customer Experience Reference 2024 Download 195

Experience Investigators by 360Connext

AUGUST 6, 2024

This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David’s insights have been featured on thousands of media outlets around the world.

2024 310

2024 Entertainment Books Culture 310

ShepHyken

DECEMBER 22, 2024

BONUS Our Top Stories of 2024 by Rachael Trickey (Call Centre Helper) All year round, our team have worked with industry experts across the world to bring you articles filled with the latest insights into Customer Experience, Employee Experience and Technology but whats been your favourite so far? Connect with Shep on LinkedIn.

Article 77

Article 2024 2025 Customer Service 77

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. Integrated Campaign : Celebrating a seamless and empowering strategy that fostered meaningful connections across channels.

2024 52

2024 Insurance Innovation Customer Journey 52

ShepHyken

OCTOBER 20, 2024

The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. BONUS Why GenAI Is Key To Personalized Customer Experiences (And How Marketers Can Start Using It) by Ab Gaur (Forbes) In 2024, personalization is the marketing strategy. Connect with Shep on LinkedIn.

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide? Connect with Shep on LinkedIn.

Article 74

Article 2025 Customer Service 2024 74

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Enter Staircase AI In order to eliminate blindspots and empower CS professionals with the real-time insights they need to make the most impactful decisions, Gainsight acquired Staircase AI. Learn more about Staircase AI.

2024 52

2024 Customer Success Connections Technology 52

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Connect with Shep on LinkedIn. According to this article, it is not.

Article 74

Article Customer Service 2024 2025 74

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Account Insights for individual adoption tracking.

2024 52

2024 Customer Success ROI Innovation 52

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development.

2024 265

2024 Customer Centricity Culture Employee Experience 265

ShepHyken

OCTOBER 13, 2024

CX Network gathered some insights from some well-known CX experts. Connect with Shep on LinkedIn. Here’s the first list of CX trends I’ve seen. Of course, AI and technology play a big role in our future, so it makes sense that the interest and capabilities continue to trend in the upward direction.

Article 70

Article 2025 Customer Service 2024 70

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This makes it easy to share customer experience insights across the organization.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

2024 52

2024 Customer Success Sports Leadership 52

Interactions

JANUARY 21, 2025

A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. In Colorado, a 2024 electrical outage sparked widespread outrage after residents received only a few hours notice before losing power.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. This strategy makes customers feel more connected and loyal to the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Gainsight

NOVEMBER 14, 2024

They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

2024 52

2024 Hospitality Innovation Customer Success 52