InMoment XI

NOVEMBER 18, 2024

Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings. If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

OCTOBER 30, 2024

The insights into individual behavior and expectations help businesses tailor their services accordingly. Also, it captured analytical insights from feedback that provided a clearer picture of customer satisfaction levels. Their resources allow them to offer innovative digital experiences and quick services. Accessed 10/17/2024.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

2024 195

2024 Social Media Innovation Document 195

Very Best Service

DECEMBER 3, 2024

Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. This blog post explores some of the most innovative customer service practices that have emerged in recent times.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

2024 78

2024 Multi-Channel NPS Feedback 78

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

2024 52

2024 Insurance Innovation Customer Journey 52

InMoment XI

DECEMBER 6, 2024

Focus on Core Operations : By outsourcing customer experience tasks, your internal team can dedicate more time to strategic business goals and innovation. For example, a vendor may offer DIY survey tools alongside strategic insight sessions. 35 Outsourcing Statistics For 2024 | MyOutDesk. link] Accessed 12/6/2024.

Customer Experience 195

Customer Experience Reference 2024 Download 195

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. Ready for another CX Pulse Check?

2024 310

2024 Entertainment Books Culture 310

CSM Magazine

NOVEMBER 25, 2024

Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Data Analytics Utilizing data analytics can provide valuable insights into how audiences behave and interact with content. By exploring imaginative strategies, a radio broadcaster ensures that online radio stays current and captivating for listeners globally.

2024 52

2024 Innovation Social Media Entertainment 52

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development. Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions.

2024 265

2024 Customer Centricity Culture Employee Experience 265

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Enter Staircase AI In order to eliminate blindspots and empower CS professionals with the real-time insights they need to make the most impactful decisions, Gainsight acquired Staircase AI. See you tomorrow!

2024 52

2024 Customer Success Connections Technology 52

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

2023 52

2023 Insights 2024 Sports 52

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers.

2024 52

2024 Customer Success ROI Innovation 52

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

2024 52

2024 Customer Success Sports Leadership 52

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Just a few years ago, this kind of innovation seemed out of reach for most retailers. But why are VFRs growing so quickly?

Retail 144

Retail Social Media Technology Brands 144

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners! The impact? Want more inspiration?

2024 52

2024 Hospitality Innovation Customer Success 52

Zonka Feedback

JANUARY 7, 2025

As we look back on 2024, its clear that the way businesses listen to and act on feedback has reached new heightsand weve been right there, leading the charge. This year was defined by innovation that reimagined how feedback works. As we close the chapter on 2024, were looking ahead to a future filled with AI.

2024 52

2024 Feedback Innovation 2025 52

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

2024 52

2024 Blog 2025 Download 52

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Spotify Insights ) The takeaway for CPG brands is clear: leverage consumer data to create memorable, shareable moments that resonate on a personal level. The result?

2025 108

2025 Consumers Competitive Advantage 2024 108

TechSee

MAY 21, 2019

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. Real-time insights into customers’ emotions can help agents engage with them in a highly personalized manner and deliver empathetic service, a vital quality in today’s customer-centric business environment.

Innovation 137

Innovation Customer Experience Contact Center B2C 137

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy. Keep your finger on the pulse of the industry.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. You might even see me on stage sharing insights from this incredible journey. ” It was all thrilling.

2024 52

2024 Events 2025 Consulting 52

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Explore the transformative potential of integrated signals, insights, and actions for your experience programme. Joining us means tapping into a wealth of expertise and insights that you simply can’t afford to miss.

2023 195

2023 Workshop 2024 Events 195

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

2024 143

2024 Leadership Customer Satisfaction Insights 143

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

2024 52

2024 Marketing Download 2012 52

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction.

2024 130

2024 Innovation Leadership Customer Satisfaction 130

InMoment XI

JUNE 13, 2024

However, extracting meaningful insights from this unstructured data can be challenging. Text mining, also known as text data mining, is the process of analyzing unstructured text data to extract meaningful patterns and insights. This proactive approach allows companies to adapt and innovate faster than their competitors.

Social Media 195

Social Media Document Contact Center Insights 195

Thematic

APRIL 3, 2025

This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs. That’s not a small bump—it’s a massive leap driven by AI innovation, rising data volumes, and the push for real-time decision-making. billion by 2030. The challenge?

Marketing 62

Marketing 2030 E Commerce Social Media 62

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

Zonka Feedback

NOVEMBER 25, 2024

It's like a mirror reflecting areas for improvement to drive product growth and innovation. Additionally, customer feedback tools can help in competitive analysis, providing valuable insights into market positioning and strategies.

Feedback 52

Feedback 2024 NPS Metrics 52

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What are the Benefits of Conversational Analytics?

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. Mortgage industry The mortgage industry has been hit particularly hard in recent years.

2024 59

2024 Insights Healthcare Social Media 59

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand.

Retail 93

Retail 2024 Social Media 2028 93