CSM Magazine

OCTOBER 15, 2024

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. These invaluable insights have been collated from an extensive round of surveys conducted with CX specialists across the UK.

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2024 Insights Customer Experience B2C 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

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2024 Marketing Consumers Download 119

Optimove

SEPTEMBER 17, 2024

Panel Sessions – Join us for The Leaders of Tomorrow on September 24 at 12:45 PM (Conference Room 1), and UEFA Euro 2024 Insights on September 25 at 2:00 PM (Conference Room 3). Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Get ready!

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2024 Insights Marketing Download 64

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Personalization isn’t just about frequency—it’s about relevance.

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2025 Technology Marketing Omnichannel 59

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

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2024 Omnichannel Social Media 2023 108

InMoment XI

DECEMBER 2, 2024

As a result, these insights also enable effective marketing and lead generation. Here’s a breakdown of the four key components of social media intelligence: Monitoring Data Collection Data Analysis Actionable Insights Monitoring Monitoring your social media channels is the first step in identifying and analyzing audience activity.

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Social Media Engagement 2024 Multi-Channel 195

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

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2024 Customer Success Connections Technology 52

InMoment XI

JANUARY 9, 2024

The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

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B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it.

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Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. The feedback from customers provides actionable insight into how issues can be resolved quickly.

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Customer Experience Management Customer Experience Management 2024 195

InMoment XI

OCTOBER 8, 2024

How Can Sentiment Analysis Be Used to Improve Customer Experience Sentiment analysis can be a powerful tool for improving customer experience by providing real-time insights into how customers feel about your products or services. Accessed 9/13/2024. Accessed 9/13/2024. Deloitte Insights. Accessed 9/16/2024.

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Customer Experience 2024 Net Promoter Score Financial 195

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. What does this insight mean for your business?

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2024 Insights Automotive Hospitality 59

Gainsight

NOVEMBER 14, 2024

The company wants everyone to be able to easily participate in the digital technology of today and tomorrow—and have fun while doing it. Serving the travel and hospitality industry, Lighthouse is the technology platform that turns data complexity into revenue growth. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

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2024 Hospitality Innovation Customer Success 52

ShepHyken

AUGUST 4, 2024

Our 2024 CX research (sponsored by RingCentral ) found that a friendly return policy is one of the top five reasons customers come back. This article highlights the importance of a return policy and includes some insights from L. Here are the top statistics and trends you should know about customer loyalty in 2024.

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2024 Article Customer Service Airlines 85

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

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2024 Connections Download 2025 64

ShepHyken

JUNE 17, 2024

Consumer Insights: Customer Loyalty Has Changed by Anastasia Lloyd-Wallis (Jeweller) There’s been a significant shift in the focus of loyalty in the retail sector. My Comment: We close this week’s Top Five Roundup with five insights from five CX practitioners who helped analyze CX Network’s Global State of CX.

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2024 Article Magazine Customer Service 88

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Data Analytics Utilizing data analytics can provide valuable insights into how audiences behave and interact with content.

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2024 Innovation Social Media Entertainment 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. What does this insight mean for your business?

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2024 Insights Automotive Hospitality 52

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love data-driven insights,” he says.

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2024 Customer Journey NPS Customer Success 109

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

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Events Competitive Advantage Innovation 2024 243

CSM Magazine

JANUARY 17, 2024

It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. In 2024, there will be a continued focus on structuring and extracting valuable insights from the ever-expanding pool of unstructured data. However, this year we will see some real change in the industry.

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2024 Insights Exceptional Customer Service 2023 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

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2024 Article Customer Service Contact Center 73

ShepHyken

NOVEMBER 11, 2024

The Fast Company Executive Board is a network of leaders and experts who share tips and insights with the publication’s readers. One of the Big Retail CX Trends of 2024? Today, technological advancements and digital channels often dominate the conversation. CX Day, which was held on Oct.

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2024 Article Customer Service Magazine 71

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

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2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

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2024 Customer Success Sports Leadership 52

BirdEye

NOVEMBER 18, 2024

In this blog post, we’re going to take a deep dive into the current state of AI for agencies in 2024. For a more detailed analysis, check out the full State of AI for Agencies in 2024 report. based agencies in Q2 2024 to better understand this transformation. Birdeye surveyed 294 U.S.-based

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2024 Social Media Insights Customer Insights 52

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand.

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Retail 2024 2028 Social Media 93

Gainsight

SEPTEMBER 12, 2024

This track delves into the fundamentals of CS, providing attendees with essential knowledge and practical insights to implement effective strategies for reducing churn, building effective CS teams, uncovering expansion, and more. We recommend this track for those who are attending Pulse for the first time, or just entered the CS community.

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2024 Chief Customer Officer Leadership Events 52

Gainsight

SEPTEMBER 12, 2024

This track delves into the fundamentals of CS, providing attendees with essential knowledge and practical insights to implement effective strategies for reducing churn, building effective CS teams, uncovering expansion, and more. We recommend this track for those who are attending Pulse for the first time, or just entered the CS community.

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2024 Chief Customer Officer Leadership Events 52

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. By adopting this technology, companies can stay ahead of the competition, make data-driven decisions, and continuously improve their operations.

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Social Media 2024 Return on Investment Contact Center 195

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.

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2024 Leadership Customer Satisfaction Insights 143

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Being more adaptable and technologically advanced enables them to maintain their competitive advantage.

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2024 Competitive Advantage Omnichannel Telecommunications 52

InMoment XI

JULY 25, 2024

Invest in Technology You need the right technology to keep up with customer inquiries. Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. link] Accessed 7/22/2024.

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Contact Center 2024 E Commerce Social Media 195

BirdEye

JULY 22, 2024

What happens when you blend cutting-edge technology with a relentless focus on customer feedback? We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. You get Birdeye. ” With over 1.3

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2024 Social Media Healthcare Innovation 59

ShepHyken

SEPTEMBER 22, 2024

My Comment: Toshiba sponsors this article, so there is an emphasis on technology in retail, but don’t let that stop you from reading it. My Comment: This “bonus” article recaps some ideas from the thought leaders and influencers (myself included) who participated in Sprinklr’s CX-Wise 2024 last week. Connect with Shep on LinkedIn.

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Article 2024 Customer Service E Commerce 85

Circular Edge

AUGUST 20, 2024

Meet the Circular Edge Team at INFOCUS October 1-3, 2024 | Denver, Colorado JD Edwards INFOCUS brings together IT leaders and business users with JD Edwards experts, industry innovators, technology leaders and Oracle Product teams for insights, education and information.

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2024 Workshop Demo Events 52

Experience Investigators by 360Connext

OCTOBER 8, 2024

Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. This is your October CX Pulse Check.

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2024 Magazine Entertainment Workshop 143