InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. InMoment Helps You Unlock More Insight from Your Data Starting Right Now.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

DECEMBER 18, 2024

It leverages technology like automatic call distribution (ACD) and real-time transcription to reduce the manual workload for agents. For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. What Is Contact Center Automation?

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

DECEMBER 6, 2024

Access to Expertise and Technology : Customer experience outsourcing partners bring specialized knowledge, cutting-edge tools, and best practices that might not be available in-house. Technology and Tools It is important to choose a partner that uses advanced technology and tools that can also be customized to your specific needs.

Customer Experience 195

Customer Experience Reference 2024 Download 195

InMoment XI

NOVEMBER 14, 2024

From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions. This classification of public opinion gives you insight into your brand reputation. It also provides insight into how sentiment shifts over time so that brands can inform strategy.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Here are ten with an emphasis on AI, customer control, and hyper-personalization. (My

2024 74

2024 Article 2025 Customer Service 74

InMoment XI

NOVEMBER 18, 2024

Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings. If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

OCTOBER 24, 2024

Best Customer Engagement Platforms Customer engagement platforms are critical in helping businesses build long-lasting relationships with their customers by streamlining communications, enhancing experiences, and providing actionable insights. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. PingIdentity.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

JANUARY 9, 2024

The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

OCTOBER 31, 2024

Call center metrics provide insight into the customer experience and quantify agent productivity. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ShepHyken

DECEMBER 22, 2024

A Complete Guide to Customer Service Automation by Najam Ahmed (Comm100) Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. If you love this kind of information, be sure to check out my annual CX research.)

Article 77

Article 2024 2025 Customer Service 77

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

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2024 Social Media Innovation Document 195

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. Data-Driven Technology : Highlighting success in unlocking valuable insights through advanced technology and analytics.

2024 52

2024 Insurance Innovation Customer Journey 52

InMoment XI

JULY 11, 2024

It uses advanced technology to transcribe and analyze audio recordings. In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. Contact center speech analytics specifically refers to the application of speech analytics technology in a call center environment.

Insights 195

Insights E Commerce Contact Center E-support 195

ShepHyken

NOVEMBER 11, 2024

The Fast Company Executive Board is a network of leaders and experts who share tips and insights with the publication’s readers. One of the Big Retail CX Trends of 2024? Today, technological advancements and digital channels often dominate the conversation. CX Day, which was held on Oct.

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2024 Article Customer Service Magazine 70

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

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2024 Customer Success Connections Technology 52

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Let’s dive in! Let’s break it down.

Retail 144

Retail Social Media Technology Brands 144

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide?

Article 74

Article 2025 Customer Service 2024 74

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Account Insights for individual adoption tracking.

2024 52

2024 Customer Success ROI Innovation 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

2024 52

2024 Customer Success Sports Leadership 52

ShepHyken

OCTOBER 13, 2024

CX Network gathered some insights from some well-known CX experts. Of course, AI and technology play a big role in our future, so it makes sense that the interest and capabilities continue to trend in the upward direction. Here’s the first list of CX trends I’ve seen.

Article 70

Article 2025 Customer Service 2024 70

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

2024 108

2024 Omnichannel Social Media 2023 108

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

Gainsight

NOVEMBER 14, 2024

The company wants everyone to be able to easily participate in the digital technology of today and tomorrow—and have fun while doing it. Serving the travel and hospitality industry, Lighthouse is the technology platform that turns data complexity into revenue growth. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

2024 52

2024 Hospitality Innovation Customer Success 52

ShepHyken

FEBRUARY 10, 2025

How can AI enhance customer service while balancing technology and human interaction? Every new technology causes job loss. AI can offer deeper insights into customer preferences and behaviors. What is the impact of AI on customer service jobs? How can customer support roles evolve with AI?

2024 89

2024 Document Interaction Customer Service 89

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. The feedback from customers provides actionable insight into how issues can be resolved quickly.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Data Analytics Utilizing data analytics can provide valuable insights into how audiences behave and interact with content.

2024 52

2024 Innovation Social Media Entertainment 52

ShepHyken

NOVEMBER 25, 2024

Obviously, AI and technology are the “topic du jour.” by Joao Pereira (European Customer Experience Organization) The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. Its capabilities are improving and expanding.

Article 70

Article 2025 Customer Service 2024 70

InMoment XI

OCTOBER 8, 2024

How Can Sentiment Analysis Be Used to Improve Customer Experience Sentiment analysis can be a powerful tool for improving customer experience by providing real-time insights into how customers feel about your products or services. Accessed 9/13/2024. Accessed 9/13/2024. Deloitte Insights. Accessed 9/16/2024.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. By adopting this technology, companies can stay ahead of the competition, make data-driven decisions, and continuously improve their operations.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

JULY 25, 2024

Invest in Technology You need the right technology to keep up with customer inquiries. Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. link] Accessed 7/22/2024.

Contact Center 195

Contact Center 2024 E Commerce Social Media 195

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

2024 52

2024 Blog 2025 Download 52

InMoment XI

AUGUST 31, 2023

Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Explore the transformative potential of integrated signals, insights, and actions for your experience programme. Joining us means tapping into a wealth of expertise and insights that you simply can’t afford to miss.

2023 195

2023 Workshop 2024 Events 195

Comm100

OCTOBER 13, 2024

Fast and Responsive Service is Becoming Increasingly Valuable for Newer Players Jonathan noted that the average age for casino players fell from 50 in 2019 to 42 in 2024, and he expects this to fall even further over time. With this change in demographic, companies also have to prepare for changes in demand.

Webinar 52

Webinar Insights Demo 2024 52

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. What new trends and technologies are on their mind? CallMiner presents a straightforward, and deeply insightful, overview of what VoC analytics can look like and how that insight plays a role in your business strategy.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Thematic

APRIL 3, 2025

It uses technologies like natural language processing (NLP) , sentiment analysis , content categorization, and entity extraction, among others, to make sense of language at scale. This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs. billion by 2030.

Marketing 62

Marketing 2030 E Commerce Social Media 62