Remove Advertising Remove Connections Remove Loyalty Programs
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I Buy, Therefore I Am: The Psychology Behind Why We Choose Our Favorite Brands

InMoment XI

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 370
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Wired Together: Building Customer Loyalty And Word of Mouth

Experience Investigators by 360Connext

In fact, they are 70% more likely to do so if they are part of a loyalty program or “VIP” customers. The ways to increase loyalty AND gain more word-of-mouth traction is to treat your customers fabulously. Their customers did their promoting.

Loyalty 291
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Customer Journeys Are More Jungle Gym Than Funnel

Experience Investigators by 360Connext

Marketing, advertising, social media, and even the way we incentivize our employees are all focused on getting those new customers to walk in the door. Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant.

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40 Customer Retention Statistics You Need to Know

GetFeedback

31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. ( customers find a positive experience with a brand to be more influential than great advertising. ( 30% of consumers are switch providers because they feel that there is no reward for loyalty.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52
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21 surefire tips to boost your restaurant social media marketing efforts

BirdEye

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

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How Small Businesses Can Use Personalized Merchandise to Build Customer Loyalty

CSM Magazine

Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers. Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level.

Loyalty 52