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Building a Successful Customer Experience Strategy

GetFeedback

If your customer personas have a name and distinct personality, you can account for different factors that would affect their experience,” says Justin B. Gonzalez, a customer experience manager from 1 Day 2 Write and BritStudent. Connect on an emotional level with your customers.

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B2B Customer Experience: The Complete Guide

InMoment XI

For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience? How Does the B2B Customer Experience Differ from B2C?

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40 Customer Retention Statistics You Need to Know

GetFeedback

It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. Genesys ).

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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage

Calabrio

AI can also improve live service, helping agents to quickly understand a customer request and provide solutions for issues that are too complex for a bot. It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience.

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Apple Business Connect: A free way for customers to find you

BirdEye

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

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Top 8 types of messages to connect with customers 

BirdEye

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. The current digitally connected world makes that process very easy. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word.

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Connect to customers using a direct marketing strategy

BirdEye

Text messaging also gives businesses the opportunity to start one-on-one conversations with customers and provide a specialized experience. Check out our previous blog post to learn more about the benefits of text message marketing. Additionally, you’ll also have the option to attach an image like a flyer or coupon.