InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis.

Insights 260

Insights Multi-Channel Webinar Social Media 260

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Marketing Multi-Channel ROI 63

ShepHyken

SEPTEMBER 15, 2017

And, with the increasing amount of information big data provides, AIM is designed to help marketers sift through that data in shorter time frames, uncovering valuable insights into their consumers allowing for better marketing campaigns and ROI. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Customer Engagement 197

Customer Engagement Blog Engagement Marketing 197

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs?

Social Media 82

Social Media Measurement ROI 2012 82

Beyond Philosophy

FEBRUARY 6, 2019

Both firms agreed that the Customer Experience Industry as a whole was not showing any significant increases or ROI. Only a small number of companies can demonstrate in actual figures an ROI connected to Customer Experience efforts. The problem is when their overhead is assigned to your resources it damages your ROI.

ROI 154

ROI Customer Experience Customers Customer Centricity 154

ReviewTrackers

JUNE 16, 2020

So what are some of the lowest-cost, highest-ROI ways to win new customers? 5 Low-Cost, High-ROI Customer Acquisition Strategies. When done right, location pages can be a powerful SEO machine and high-ROI customer acquisition strategy. Share your best reviews on social media. This is where location pages come in.

ROI 65

ROI Social Media Customers Blog 65

Natalie Petouhof

APRIL 26, 2016

Tweet Having worked for GM years ago and lived in Detroit, the motor capital, it was really interesting to see how GM is using social media to listen and engage customers – in marketing as well as customer service. And that’s really where the rubber meets the road. For more information on this report, you can find it here.

Social Media 56

Social Media Engagement ROI Customer Care 56

NICE inContact

JUNE 14, 2016

Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”.

Social Media 51

Social Media Customer Service Airlines Contact Center 51

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? SOCIAL-ANALYTICS-TOOLS ENTWICKELN SICH MIT DEN KUNDEN WEITER.

Social Media 52

Social Media 2020 ROI Demo 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Sales Advertising Connections 59

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 89

Social Media Brands Multi-Channel Demo 89

Beyond Philosophy

JULY 18, 2024

Another example could be the loyal users of the social media platform X, formerly known as Twitter. In other words, we discover that what drives the return on investment (ROI) is not the organization’s focus. Even though the feature was cool, the user interface was rubbish. So, I didn’t. Now, this finding is a good thing.

ROI 78

ROI Customer Experience Customers Presentation 78

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 93

Social Media E Commerce Advertising 2025 93

BirdEye

JUNE 27, 2024

Call it X or Twitter; it is a social media platform that no business can afford to miss. This blog post is your guide to conducting an efficient Twitter audit and taking steps to elevate your Twitter marketing strategies. i Check out our free social media audit template !! million people.

Social Media 52

Social Media Metrics Advertising ROI 52

GetFeedback

NOVEMBER 25, 2019

Internet Social Media: 72%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. The post Customer Satisfaction Score (CSAT) Industry Benchmarks appeared first on GetFeedback Blog. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Life Insurance: 80%.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. How will you justify your ROI in the next few years? – Shep Hyken . Let me give you a hint. Organizations.

Blog 126

Blog Social Media Mobile Customer Service Innovation 126

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. It includes customer segmentation, content optimization, social media marketing, and chatbots. With Simplified, marketers can do the following while maintaining consistency: Create blog posts Social media captions Product descriptions 2.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

SEPTEMBER 10, 2024

This blog will walk you through the key stages of a marketing funnel. We’ll also explore the differences between B2B and B2C funnels, the role of social media, and how to avoid common pitfalls. With the rise of digital channels, social media, and real-time communication, businesses must adapt their strategies.

Marketing 59

Marketing Social Media B2C B2B 59

ProProfs Chat

APRIL 25, 2019

As an eCommerce entrepreneur, it’s not always easy to select the right tools that are decisive and provide a promising ROI. Here is a list of top tools that can help you boost conversion rate and improve your ROI. You can set custom events to capture and analyze almost every user interaction on your site and social media handles.

ROI 75

ROI Social Media Insights Interaction 75

ShepHyken

MAY 3, 2019

Many companies are exploring selling opportunities through social media like Instagram, where they can post pictures and provide links to quick payment options like Paypal; other companies are opening up tools like WhatsApp for their customer support and live chat. Be where your customers are.

Blog 116

Blog 2011 Loyalty Definition 116

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience Financial Customer Journey Mapping 52

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 47

Social Media Marketing Customer Service Training Customer Service 47

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today.

Social Media 79

Social Media Multi-Channel Metrics Advertising 79

ReviewTrackers

AUGUST 7, 2018

So what are some of the lowest-cost, highest-ROI ways to win new customers? 5 Low-Cost, High-ROI Customer Acquisition Strategies. When done right, location pages can be a powerful SEO machine and high-ROI customer acquisition strategy. Share your best reviews on social media. This is where location pages come in.

ROI 69

ROI Social Media Customers Blog 69

Beyond Philosophy

FEBRUARY 11, 2019

Over the years, I built up a profile on social media. If you can’t produce ROI that justifies your employment, you are not doing your job. If you enjoyed this post, you might be interested in the following blogs and podcasts: CUSTOMER EXPERIENCE ROI: HOW YOU PROVE YOU UNDERSTAND CUSTOMER EXPERIENCE STRATEGY.

ROI 83

ROI Financial 2002 Consulting 83

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 84

Social Media Feedback Brands Insights 84

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Natalie Petouhof

SEPTEMBER 1, 2016

If a customer doesn’t get the help she needs, she often will not remain loyal – or worse, she will take to social media and tarnish the brand. To gain buy-in for this type of interaction in a social customer service program, executives need to show senior leaders a viable business case. How to Calculate Social Customer Care ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

CSM Magazine

MAY 4, 2021

These include online advertisements, social media marketing, and blogging, to name a few. In terms of digital marketing, ROI relates to the cash spent on a marketing campaign against its results. That said, measuring and improving digital marketing ROI is an entirely different ball game. Establish your ROI goals.

ROI 52

ROI Marketing Seminar Metrics 52

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. In this blog, we’ll explore the key features that set Birdeye apart from Reputation.com and why it’s the preferred option for many customers.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. Humans are smart.

Customer Experience 297

Customer Experience 2012 2013 2014 297

ShepHyken

APRIL 13, 2018

Polls can be implemented on your website, through social media, and even by text. Social Media. CCW’s report lists “indirect social commentary” as an important source of intelligence, and 50 percent of respondents plan to make social media monitoring a priority in 2018.

Contact Center 82

Contact Center Feedback Blog Customer Journey Mapping 82

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. However, once you work through the growing pains, you can see a solid return on your investment (ROI). You can use the free credits to test your marketing strategies and observe if the ROI makes sense for your local business goals.

Advertising 77

Advertising Social Media Events Magazine 77

BirdEye

APRIL 25, 2023

Use social media to promote 4. Publish a blog or newsletter 5. Use social media to promote Understanding how to promote your local business on social media is critical. Start by identifying your target audience and selecting the appropriate social networks. Table of contents 1.

Seminar 77

Seminar Social Media Advertising Workshop 77

Lumoa

JANUARY 15, 2024

Just as you may post on multiple social media platforms, you should utilize different communication channels. For social media platforms, you can use their own messaging service or add buttons that make it easy for people to contact you on other channels.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

ShepHyken

JANUARY 13, 2017

This week on our Friends on Friday guest blog post my colleague, Bryan Peterson, shares signs that may indicate it’s time to outsource your customer service. Spread the word and share this post on social media. Bryan Peterson is a Community Outreach Specialist at ROI Call Center Solutions. Start Outsourcing Today.

Blog 76

Blog Customer Service Call Center Social Media 76

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Marketing Social media engagement: What is it and how to improve yours Measuring value and engagement on social media isn’t a new concept to marketers. Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media 2023 Contact Center 52