Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Optimove

DECEMBER 18, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 9 Takeaways for LATAM Betting Operators Needless to say, iGaming and sports betting market in Latin America is booming.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Beyond Philosophy

FEBRUARY 17, 2020

Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina first noticed these changes and shifts with apps that launched, which enabled people to communicate directly with their customers in a new way. In other words, brands behave like humans in these channels.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. It’s difficult to over communicate when it comes to customer issues.

Customer Service 152

Customer Service Sports Communication Customer Centricity 152

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Alida

AUGUST 12, 2016

Brands of all sizes around the globe are trying to engage Millennials and understand what motivates them and drives their attitudes and behaviors. This trait is apparent in the prefered communication tools they use: text messages, Snapchat and Instagram all encourage concise and visual communication. Keep it authentic.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

Customers That Stick

DECEMBER 18, 2014

My first full-time job as a public school teacher was no different; communication is the key to success. book, movie, sporting event, relationship, travel). When your personal experience with a brand meets or exceeds your expectations you can recommend the brand’s products and services without reservation!

Customer Experience 162

Customer Experience Travel Sports Social Media 162

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. This is how both luxury and discount brands can have raving fans.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 144

Financial White Paper Books Airlines 144

Oracle

JANUARY 17, 2019

It moves beyond just one transaction from start to finish, and instead is the overall perception consumers develop after an encounter — of any kind — with your brand. CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand.

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

BlueOcean

DECEMBER 13, 2022

In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Furthermore, a McKinsey report revealed that brands with top-performing loyalty programs earn a 15 to 25 percent bump in revenue thanks to their loyal customers, who are either buying more or buying more often (or both).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Insights 195

Insights Social Media Net Promoter Score Events 195

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf). I even had a special visitor come to my seat.

Sports 123

Sports 2012 Customer Experience Professionals Consulting 123

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Culture Employee Experience 93

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. It is impossible for a company to build this type of relationship with a customer if there is no communication. In sports, you never reach perfection. The same goes for experiences your customers have with your brand.

Sports 150

Sports Measurement Article Feedback 150

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Creating World-Class Customer Experience Teams.

Customer Experience 94

Customer Experience Sports Chief Customer Officer Customer Centricity 94

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. The Importance of Customer Service Slogans Customer service slogans play a pivotal role in shaping a brand’s identity.

Customer Service 52

Customer Service Social Media Culture Innovation 52

ProProfs Chat

NOVEMBER 19, 2021

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. To what extent do you agree or disagree with the statement: I found value in using the products from [brand name] ? Have you ever purchased a product/service from [brand name]?

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

InMoment XI

JUNE 13, 2024

This is particularly useful for brands to monitor their reputation online. For example, a news organization can use topic modeling to automatically categorize articles into topics like politics, sports, and entertainment. Fraud Detection In sectors like finance and insurance, text mining is used to detect fraudulent activities.

Social Media 195

Social Media Document Contact Center Insights 195

PeopleMetrics

MARCH 21, 2014

Because the brand was sponsoring a sporting event and those managing the Twitter feed were busy promoting that event. They were posting photos, scores, and facts – all well done, but they were failing to listen and respond to their customers while the energy and focus was targeted at promotions and brand building.

Social Media 115

Social Media Banking Sports Events 115

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Zappos also uses analog personal communications with branded thank-you notes decorated with employee-created doodles.

Technology 54

Technology Brands Voice of Customer Communication 54

Optimove

AUGUST 29, 2019

Many sport betting operators send their communications – whether it is ad-hoc information campaign based on weekend matches or automated promotions – to all their players at the same time. Most of sport events occur during weekends, which dramatically effects the betting trend that reaches the weekly peak on Saturday.

Communication 12

Communication Sports 2018 Brands 12

Alida

DECEMBER 14, 2017

Just as they do with consumer brands, patients expect a personalized experience today from their health care providers and the people who treat them. For Beneker, every touchpoint with Aurora Health Care should offer a positive experience, which is why it’s essential to create a seamless end-to-end communication journey. .

E-support 100

E-support Sports Webinar Healthcare 100

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. Customers receive a simple SMS – a method of communication that everyone has. The last thing these customers want is a bigger headache when trying to solve their problem.

Innovation 109

Innovation Download Sports Technology 109

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. Customers receive a simple SMS – a method of communication that everyone has. The last thing these customers want is a bigger headache when trying to solve their problem.

Innovation 109

Innovation Download Sports Technology 109

C Space

FEBRUARY 12, 2020

I am Brand: Q&A with Americus Reed II, Professor of Marketing, The Wharton School. When applied to branding and marketing, identity theory has the power to transcend traditional marketing techniques and the way we think about “brands.” And so, let’s celebrate life and who you are through sport. Americus Reed II.

Brands 52

Brands Marketing Sports Net Promoter Score 52

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? She thinks of brands appropriately, and not everyone does. Brands are a tactic we use, which is different than strategy. A company needs a few things before they have a brand. Your brand is a tactic.

Brand Values 88

Brand Values Brands Social Media Sports 88

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Sponsor charities or local sports teams 19. Become active partners in community activities FAQs about how to promote your business locally Conclusion on how to promote your business locally 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

Kayako

MARCH 21, 2022

Investments in customer service can boost brand loyalty and revenue growth. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Brands with the most unhappy customers posted a paltry 3% growth over the same period. Sports affiliations are one example.

Customer Service 118

Customer Service Social Media 2010 Competitive Advantage 118

BirdEye

MARCH 27, 2025

Check out these creative suggestions to inspire your next TikTok handle and build your brand’s presence today: 7 TikTok username ideas for home services businesses For home services businesses, having a TikTok handle that communicates dependability and expertise is essential. Ready to enhance your online presence even further?

Automotive 52

Automotive Healthcare Social Media Financial 52

Optimove

JANUARY 5, 2023

Be it Sports Betting, Casino, Lottery, or Bingo – players are looking for a personalized experience that will delight and engage them. Innovative gaming brands understand that a customer-led approach has to be put at the forefront of their marketing strategy. Casino brands convert 30% more players than Lottery does on average.

Brands 52

Brands Multi-Channel Sports Communication 52

BlueOcean

AUGUST 27, 2020

They should be able to clearly communicate their plans and transparently share their biggest hurdles. It communicates expectations on both sides and establishes measures of success, including all KPIs, metrics, and call volume forecasting. Frequent and structured communication for the duration of the implementation process is a must.

Customer Care 156

Customer Care 2020 Contact Center Sports 156

ShepHyken

JULY 29, 2024

In this excellent article, Brittany covers how CX is an individual and team sport, how CX is a daily discipline, how team morale helps you win, and more. Established household names are constantly bringing fresh innovations to market, and there’s no shortage of new brands claiming that their products and services are ‘the next big thing’.

Article 85

Article Customer Service 2024 Sports 85