CSM Magazine

MAY 14, 2024

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. Over 350 global brands, such as IKEA, Brinks, AIG, and Suzuki, have joined the journey towards fully autonomous communications.

Connections 52

Connections Marketing 2013 Omnichannel 52

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation. Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book.

2024 143

2024 Banking Books Customer Centricity 143

SurveySparrow

JUNE 28, 2024

But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. Paid + Free Event Registration Platforms 1. per ticket sold.

Events 52

Events Webinar Multi-Channel Social Media 52

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Events 52

Events Brands Management Seminar 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Webinar Metrics Customer Retention 127

CSM Magazine

MAY 2, 2024

Automated communication systems are designed to streamline and improve communication processes in businesses, especially for those that handle a large volume of customer interactions. They also ensure consistency in communication, avoiding human errors that can lead to misunderstandings or missed opportunities.

Communication 52

Communication Financial Measurement Interaction 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021? FAQ: [link].

2021 93

2021 Connections Workshop Innovation 93

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Don’t just zero in on sales-focused events in your customer’s journey. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

Experience Investigators by 360Connext

AUGUST 20, 2024

Make sure your definition of Customer Experience (and related terms) is clearly communicated and agreed upon. We recommend partnering with your internal communications team, if possible, to incorporate consistent messaging throughout the organization. Give employees tools to share feedback about the customer journey.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. ” Ouch.

Communication 104

Communication Events 2022 Connections 104

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? If you’re on the lookout for a comprehensive, effective business solution, the Enterprise Video Platform (EVP) ticks all the right boxes.

Communication 52

Communication 2023 Social Media Travel 52

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 59

Communication 2023 Customers Insurance 59

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Customer Journey Customers Presentation 118

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email. Train and communicate with as many teams as you can.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Demo Hotels Connections 88

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

2021 76

2021 Events Customer Experience B2B 76

Quadient

JUNE 21, 2021

3 customer experience trends transforming insurers’ customer communications. But as I optimistically-albeit cautiously-look at what 2021 may bring, it’s hard to miss some underlying customer experience trends shaking up customer communications in the insurance industry. Customer experience is the new goal of customer communications

Insurance 52

Insurance Communication Customer Experience 2021 52

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. However, it extends to a host of electronic mechanisms like the internet, smartphone apps, tracking and communication beacons, electronic kiosks and social media. LoyaltyPlus advises on what constitutes an effective loyalty programme strategy.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

LoyaltyPlus

FEBRUARY 18, 2019

Connect, communicate and reward – loyalty should earn more than points. However, it extends to a host of electronic mechanisms like the internet, smartphone apps, tracking and communication beacons, electronic kiosks and social media. LoyaltyPlus advises on what constitutes an effective loyalty programme strategy.

Loyalty 40

Loyalty Communication Connections Multi-Channel 40

InMoment XI

OCTOBER 25, 2024

Start by establishing communication protocols and training your staff on them. Every member needs to know the what, where, who, and how of communication during a crisis. These pages help you connect with diners in specific regions and address their concerns. This ensures they’re always prepared to offer top-tier service.

Feedback 195

Feedback Management Social Media 2024 195

Cyara

MARCH 6, 2020

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and absolutely beautiful location of Orlando to host this must-attend conference!

2020 67

2020 Connections Events Communication 67

ProProfs Chat

MARCH 15, 2018

By simply listening and trying to figure out solutions , you allow communication to happen and it further primes customer loyalty which then causes referrals to occur. Don’t Forget These 3 Customer Communication Basics Listen actively – You’re not talking to a brick wall, and neither are they. Be careful though.

Communication 100

Communication Reference Social Media Customers 100

InMoment XI

MAY 4, 2023

They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e. In less-turbulent times, segmentation provides potential opportunity for growth, but in today’s challenging climate, it’s a necessity to strengthen your position and better connect with your customers.

Customer Experience 221

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 221

Ecrion

JUNE 3, 2019

No matter the size of your company or the industry that you work within, you know that frequent, straightforward communication with your customers is the most important part of customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits. Translation?

Communication 73

Communication Omnichannel Document Multi-Channel 73

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 71

Communication Engagement Net Promoter Score Competitive Advantage 71

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Workshop Culture Insurance 195

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event.

Events 52

Events Webinar Interaction Document 52

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 57

Connections 2008 Events Loyalty 57

Beyond Philosophy

MAY 10, 2024

Encoding involves several effects, including the Primacy Effect, which prioritizes remembering initial experiences, and the Recency Effect, which emphasizes recollecting recent events. Professor Daniel Kahneman’s Peak-End Rule suggests that people remember the most intense emotion experienced during an event and its conclusion.

Customer Relationships 78

Customer Relationships Events Connections Loyalty 78

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

SurveyGizmo

SEPTEMBER 11, 2020

This puts additional strains on organizations as they struggle to keep their employees connected and engaged. Now more than ever, keeping the lines of communication open are essential, and eliciting feedback makes this possible. . Deepening Connections Through Feedback. Increased engagement means developing deeper connections.

Connections 98

Connections Feedback Net Promoter Score Culture 98

Hallmark Business Connections

JULY 27, 2021

My solution: Adopt a data-driven marketing strategy—one that ensures you’re applying empathy, so you communicate what your customers need to see and hear from you now. A report by Salesforce found that 52% of people say they’re likely to switch brands if a company doesn’t personalize communications to them.

Marketing 98

Marketing Events Social Media 2021 98