Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication. The communication is always about action.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Interactions

JANUARY 21, 2025

suffers more than 20 severe weather events per year that cause losses over $1 billion each, the National Oceanic and Atmospheric Administration (NOAA) reports. A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. On average, the U.S.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. Communicate often. Humans disappoint one another.

Customer Service 274

Customer Service Sports Social Media Communication 274

eglobalis

MARCH 30, 2025

For instance, if a telecoms model predicts a certain segment is about to be frustrated by a network maintenance event, the company can proactively send an apology and perhaps a small bill credit to ease the experience. Over time, the need to connect dots led to centralized CX platforms.

Banking 317

Banking NPS B2B Social Media 317

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Don’t just zero in on sales-focused events in your customer’s journey. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Webinar Metrics Customer Retention 127

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Experience Investigators by 360Connext

APRIL 10, 2015

Shonali provides plenty of wisdom around how publicity stunts, as we know them, shouldn’t be standalone events but should be part of the bigger communications campaign and strategy. If PR and marketing teams are included in understanding the customer experience, just think of the magic that can happen!

Social Media 234

Social Media Marketing Customer Journey Mapping Consulting 234

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

Kustomer

MARCH 31, 2022

Almost every aspect of the way we shop, sell and connect is evolving. Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Click here to register and receive event updates.

Events 98

Events 2022 Demo Consumers 98

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

eglobalis

AUGUST 13, 2024

Samsung Electronics itself is divided into several key segments: Consumer Electronics (CE), Device Solutions (DS), and IT & Mobile Communications (IM). By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. Apple: Apple’s brand loyalty is legendary.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

eglobalis

JULY 31, 2024

By automating these processes, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction. By automating these processes with AI, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Experience Investigators by 360Connext

AUGUST 20, 2024

Make sure your definition of Customer Experience (and related terms) is clearly communicated and agreed upon. We recommend partnering with your internal communications team, if possible, to incorporate consistent messaging throughout the organization. Give employees tools to share feedback about the customer journey.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Marketing Metrics Events 104

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Document Advertising 98

CSM Magazine

MARCH 5, 2025

Personalized Communication Matters A personal approach stands as the most powerful method to express gratitude. A lasting positive impression stems from sending customized email communications and handwritten messages together with periodic phone calls which demonstrate genuine interest.

Financial 52

Financial Seminar Events Presentation 52

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Email We check our emails every day for personal and business communications. For these customers, direct mail can and does still work.

Connections 98

Connections Document Communication Customers 98

Experience Investigators by 360Connext

JANUARY 26, 2015

Mobile Communications. Join Jeannie for this special live event to learn more. Communications techs are forced to keep up in an incredibly fast-paced world, but asked to work on systems from 30 years ago in the same day. So customers tell me, again and again, that I should really pitch this improvement idea to three industries.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

MARCH 18, 2015

We read blogs, follow influencers, attend networking events, yes. I’m lucky enough to know many people from around the globe who communicate regularly via online channels. But then I sign up the minute I can. Here’s why. We are tied up in our own worlds 99% of the time. This forces me to step out into the 1%. Friends are the bomb.

Interaction 275

Interaction 2015 Innovation Fashion 275

InMoment XI

MAY 4, 2023

They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e. In less-turbulent times, segmentation provides potential opportunity for growth, but in today’s challenging climate, it’s a necessity to strengthen your position and better connect with your customers.

Customer Experience 221

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 221

Customer Bliss

APRIL 5, 2019

He shares that in this time where attention is extremely limited, he had to build a brand strategy that would communicate what AMA does in a succinct manner. Connect with Your Audience Through a Dynamic Media Site. Even the simple choice to showcase real people and real places make for a stronger connection and form of engagement.

Engagement 213

Engagement Advertising Consumers Marketing 213

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

InMoment XI

OCTOBER 12, 2022

Taking action is crucial to Experience Improvement and building connective relationships. Market research explores hidden relationships within industry data, collected by a market research firm, in order to predict and forecast future events and behavior within the market. What Is the Definition of Market Research ?

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Customer Journey Customers Presentation 118

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. This session addresses the voice-first experience including adoption and crossover strategies in smart home and connected entertainment. Connecting Objects, Homes and Cities.

2019 174

2019 Innovation Entertainment Events 174

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

MARCH 23, 2021

She said it helped her stay connected to the real issues their customers were facing, and helped her team understand how their roles were connected to these outcomes. Look for opportunities to proactively include those customers in special events , behind-the-scenes access, or early product reviews.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

Experience Investigators by 360Connext

JUNE 22, 2015

Marketers and other business leaders could actually prevent customer service issues by using social media to share more proactively with customers and their communities. Instead of hiding behind press releases and formal communication, social media engagement allows organizations to speak directly to customers and prospects.

Social Media 233

Social Media Engagement Magazine Innovation 233

Retently

MARCH 17, 2025

Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. Ensure the offer terms are clear and well-communicated. The best reports dont just show data they help teams connect the dots between whats happening and why.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Customer Bliss

MAY 23, 2018

With advice that she says she followed from my book, “ I Love You More Than My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, ” Carolyne says that she truly believes in the importance of connecting your personal self with business self. What does the communication look like? How is the site experience?

Sports 197

Sports Customer Experience E Commerce Travel 197

Experience Investigators by 360Connext

FEBRUARY 11, 2015

While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. Blog Customer Experience Featured Opinion Blogging business growth communication content marketing creation customer engagement linkedin strategy' As for results?

Marketing 233

Marketing Social Media Blog Webinar 233

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

2020 143

2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

2020 143

2020 Events Customer Journey Brands 143

GetFeedback

JANUARY 7, 2019

This means a large portion of your customer base that needs support will want to communicate through live chat. Naturally, opening a new customer communication channel will lead to more requests. If the question is not addressed somewhere in your resource center, your live chat software will know to connect you with an agent.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225