Forrester's Customer Insights

MAY 28, 2019

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

BirdEye

DECEMBER 29, 2021

In-store mobile payments use near-field communication (NFC) technology to securely communicate between devices within inches of each other. Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. This enables you to accept payments anywhere using a wifi connection.

Wireless 52

Wireless 2022 Banking Consumers 52

BirdEye

DECEMBER 29, 2021

In-store mobile payments use near-field communication (NFC) technology to securely communicate between devices within inches of each other. Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. This enables you to accept payments anywhere using a wifi connection.

Wireless 52

Wireless 2022 Banking Consumers 52

Alida

MARCH 23, 2017

Instead, NPS is often driven by the last experience a consumer had with a communications provider. For example, if a wireless carrier customer has a history of frustrating interactions, but the last experience happened to be relatively good, they may answer an NPS survey differently. Connect with me on LinkedIn. That’s a $1.6

NPS 133

NPS Net Promoter Score Loyalty Telecommunications 133

Tricia Morris

SEPTEMBER 25, 2015

In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. As a wireless communications services provider, the phone is undeniably a major channel for nTelos customer care.

Wireless 72

Wireless Customer Service 2015 Telecommunications 72

BirdEye

DECEMBER 7, 2021

The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication. ‍The case for using SMS in business communication is undeniable. You won’t have to use your personal number to communicate with customers. How times have changed. Create templates.

Multi-Channel 98

Multi-Channel Wireless 2003 Social Media 98

Alliance by IFS

JANUARY 30, 2017

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. Customers want more information from service organizations, along with faster and better service.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

Beyond Philosophy

SEPTEMBER 13, 2016

Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. Be both strategic and tactical. Seek to leverage and influence, not control.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

TechSee

APRIL 10, 2019

The omnichannel customer experience is comprised of multiple customer touchpoints, over a range of channels that seamlessly connect, allowing customers to move back and forth from one experience to another on any device and platform: web, voice, chat, messaging, social media, video and email. Comcast – Omnichannel support. Power’s 2018 U.S.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. She is instructed to reboot her router, reports that she is now connected and hangs up. Wasted customer time.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

CSM Magazine

JUNE 1, 2022

Both options are necessary for constant communication with your team members and will be your primary mode of working. Camera and internet connection. Once you have a device ready, you need to take care of the internet connectivity. Once you have a device ready, you need to take care of the internet connectivity.

Wireless 52

Wireless Connections Document Communication 52

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. But there is a truly staggering number of connected devices in the world.

Wireless 92

Wireless 2019 2024 Connections 92

CX Accelerator

APRIL 11, 2018

Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most. Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s Nate Brown is the Co-founder of CX Accelerator.

Customer Experience 182

Customer Experience Wireless Leadership Books 182

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. By identifying pain points, enhancing communication, and anticipating future needs. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Customer Bliss

APRIL 11, 2017

NPS needed to be connected to business growth immediately to be seen as successful. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint.

NPS 163

NPS Net Promoter Score 2003 2007 163

Magellan Solutions

MAY 3, 2022

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services.

Call Center 81

Call Center Telecommunications Banking Financial 81

Customer Bliss

MAY 10, 2017

Companies that fail to respond to these changing modes of communication are vulnerable to large-scale customer flight. She has worked with Intel, Verizon Wireless, and many more. You can connect with Blake here. She lives in the Bay Area with her husband, daughter and their two Yorkie rescues. . BlakeMichelleM on Twitter.

Chief Customer Officer 179

Chief Customer Officer Customer Experience 2015 Wireless 179

Guavus

JUNE 23, 2022

The transition from what is essentially dubbed 1G back in the 80’s all through 2G, 3G, and 4G LTE can be defined as an evolution from the use of the analog signal to a digital signal to meet the communication demands for higher bandwidth, frequency, functionality, and performance. In short, there is no CSFB for 5G VoNR. ” .

Net Promoter Score 98

Net Promoter Score Wireless NPS Entertainment 98

CX Accelerator

APRIL 11, 2018

Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most. Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s Nate Brown is the Co-founder of CX Accelerator.

Customer Experience 140

Customer Experience Wireless Leadership Books 140

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. It’s undoubtedly a great opportunity for the industry, but it also means that delivering consistent product quality, seamless connectivity, and a secure connection are more important than ever.

Connections 98

Connections Wireless Customers Feedback 98

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Grid edge solutions meet existing infrastructure: What is PVNO? The network model is now receiving attention from U.S.

Connections 52

Connections Roadmap Wireless Financial 52

Beyond Philosophy

SEPTEMBER 13, 2018

5G refers to the fifth generation of wireless technology. It will also enhance the performance of self-driving cars and manage all the connected devices on a network better than the 4G LTE system. Some experts say it will improve battery function and device-to-device communication as well. (If What is 5G?

Wireless 83

Wireless Telecommunications 2018 2019 83

CSM Magazine

FEBRUARY 24, 2021

MetTel , a digital transformation and communications leader, has announced that its employees have won two Stevie® Awards for Customer Service & Call Center Individual Categories in the 15th annual Stevie Awards for Sales & Customer Service. These restaurants were facing imminent service interruption due to nonpayment. About MetTel.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Avaya

JUNE 1, 2017

Customer experience is also impacted by the human connection experienced when purchasing tickets and merchandise. Communications that Come Full Circle. In a world of applications, real-time communication structures. In a world of applications, real-time communication structures.

Sports 50

Sports Technology Engagement 2001 50

Beyond Philosophy

JUNE 29, 2015

Online community has the power to help bring back customer and public trust in Target, through collaborative dialogue and assurances that the company is serious about taking responsibility for the data issues, and letting consumers know that strategic plans and processes are in place to fix the problems.

Consumers 102

Consumers Wireless Banking 2013 102

C Space

APRIL 28, 2020

Gaming is a social and community connection for many people, and as physical distancing is requiring that people are physically apart, the social connections and community connections that the games industry brings to people are expanding.

2020 52

2020 Brands Wireless Social Media 52

Eptica

APRIL 20, 2017

By "smartifying" all sort of devices, from white goods to lamp posts, to communicate without the need for human intervention the IoT will automate many routine tasks, making life easier for everyone. No wonder that ABI Research predicts there will be 30 billion IoT devices connecting to the internet by 2020.

Customer Service 50

Customer Service Wireless 2017 2018 50

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more.

Insurance 40

Insurance Technology Omnichannel Document 40

CXApp

JANUARY 11, 2018

5G : The ultra-high-speed networking may not make a bigger splash until later this year or early next year, but it will impact mobile-first experiences with presumably faster, more reliable, always-on wireless connections that can support the increase and rise of smart 'everything'.

2018 40

2018 Wireless Events Connections 40

Magellan Solutions

MAY 6, 2020

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services.

Call Center 52

Call Center Telecommunications Banking Financial 52

Magellan Solutions

JANUARY 3, 2019

Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Through the help of technical support staff, schools can have a more streamlined and systematic connection — making learning easier and fun. Communication with the tech support vendor. Scalability.

Wireless 45

Wireless Document Innovation Technology 45

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40

2022 Transportation Telecommunications Wireless 40

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. I might search them on LinkedIn or check their title in their email signature on a recent communication. CSM: Connecting with people. ESM: Provide value.

Customer Success 52

Customer Success Wireless Books Technology 52

Guavus

JANUARY 16, 2020

If communications service providers (CSPs) are to consistently deliver world-class customer experiences across their diverse network service portfolios, their network operations centers (NOCs) must become far more customer-centric in nature. Traditional NOCs weren’t designed with today’s network and service complexity in mind.

Customer Centricity 64

Customer Centricity Wireless Net Promoter Score Entertainment 64

Brad Cleveland Blog

MAY 17, 2016

According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).

Wireless 26

Wireless Connections Communication Mobile Customer Service 26

C Space

NOVEMBER 28, 2018

Everything is going to be wireless. Because of the convenience of cloud computing and Bluetooth, we’ll be connected through an invisible thread, and charging your cell phone will be entirely wire-free. In a digital and wireless world, with one device for everything, who needs coins and cash? In a way it has.

Wireless 45

Wireless Sports Consumers 2007 45