InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

2015 247

2015 Webinar Entertainment Leadership 247

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Social Media 262

Social Media Webinar Feedback Books 262

GetFeedback

JULY 19, 2019

These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Communicate how you will measure success. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis?

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Experience Investigators by 360Connext

FEBRUARY 11, 2015

While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. We love hearing feedback that we provided great information or someone benefited from the content we provided. As for results? They were mixed. This leads to a conundrum.

Marketing 233

Marketing Social Media Blog Webinar 233

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Are they asking for follow-up communication or training and not getting it? Seek feedback when a customer leaves. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Experience Investigators by 360Connext

MAY 11, 2021

The strategy defines and communicates customer experience across your organization and aligns customer experience goals with larger organizational goals. How each goal will be measured for success , based on both customer feedback and operational outcomes. A CX strategy is based on a CX Mission Statement and a CX Success Statement.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. Continuously update and expand your educational content to reflect new features, services, or customer feedback.

Loyalty 52

Loyalty Apparel Webinar Workshop 52

Experience Investigators by 360Connext

APRIL 14, 2020

If you are launching a new product or communicating to a new audience, a journey map can help you provide a more seamless experience to customers who need what you offer right now. Customer feedback and emotional data. What are customers telling you in their open-ended feedback? Customer behavior and actions. Click To Tweet.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. The company used customer feedback to make sure the new design hits the mark. Watch the on-demand webinar.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

Alida

SEPTEMBER 20, 2018

In a recent webinar , Annette shared a step-by-step process to creating a CX strategy that’s rooted in customer understanding. We received many questions from the webinar—some of which we didn’t get to. I mentioned in the webinar that the customer feedback and data, as well as the customer personas , feed into the journey maps.

Insights 200

Insights Customer Journey Mapping Webinar Customer Journey 200

Experience Investigators by 360Connext

NOVEMBER 10, 2020

We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Our needs changed to reflect these new realities.

2020 190

2020 Customer Experience Chief Customer Officer Communication 190

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). Marketers are usually tasked with brand building, lead generation, and customer communications. But customer feedback can lead to a wishlist that’s hard to prioritize.

ROI 150

ROI Webinar Sales Loyalty 150

InMoment XI

SEPTEMBER 14, 2023

In today’s digital landscape, where consumers heavily rely on online reviews and social media feedback, the importance of reputation management cannot be overstated. Reviews and feedback are instrumental in shaping public perception. Read more on the importance of addressing concerns and closing the feedback loop here.

Brands 195

Brands Management Social Media Feedback 195

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 111

Feedback Customer Journey Call Center Customers 111

InMoment XI

APRIL 13, 2022

The real question is, “how do you pull information together and communicate that collectively?” Now, at an executive level, you might not want to communicate the “R-squared” of the modeling. Like, “what are the best practices to make sure you’re appropriately capturing feedback across the customer journey?”

Metrics 195

Metrics NPS ROI Call Center 195

InMoment XI

OCTOBER 10, 2024

However, industries such as communications and media allocated 23.9% Knowing how to respond a Google reviews , or reviews from similar sites is important to maintain the integrity of your brand and make sure the feedback loop is closed properly. Your social media management budget will vary depending on the industry you are in.

Social Media 195

Social Media Management 2024 Multi-Channel 195

CSM Magazine

MARCH 5, 2025

Personalized Communication Matters A personal approach stands as the most powerful method to express gratitude. A lasting positive impression stems from sending customized email communications and handwritten messages together with periodic phone calls which demonstrate genuine interest.

Financial 52

Financial Seminar Events Presentation 52

customer sure

JANUARY 20, 2025

Personalised communications dont solve the problem completely, but they can play a part in demonstrating authenticity and increasing trust. If youre a CustomerSure client, you can personalise customer interactions based on real-time feedback. If you deal with customers online, theres a security angle too.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

InMoment XI

JUNE 22, 2022

Microsurveys are the key to gaining the customer feedback you need to power your CX program, and many of these surveys are sent via email. The first step to receiving that survey feedback is getting your customer to open your email. . We’d genuinely appreciate feedback on our performance.” How’s that Zoma mattress working out?”.

Net Promoter Score 195

Net Promoter Score NPS Reference Feedback 195

Totango

JUNE 21, 2023

Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users. This approach reduces the learning curve for users, thereby promoting quicker and higher product adoption rates.

Communication 89

Communication Customer Success Customer Journey Webinar 89

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential? Enter analytics.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 72

Communication Engagement Net Promoter Score Competitive Advantage 72

CSM Magazine

NOVEMBER 12, 2024

Prioritize Transparent Communication Cultivating trust is important in any business, but especially so if you’re a lender. Being there to provide clear communication at each step of the process can make a world of difference. A great way to do this is by gathering and acting on customer feedback.

Customer Service 52

Customer Service Financial Document Webinar 52

Beyond Philosophy

JUNE 15, 2017

Here are three things you can do today to try to engage your millennial employees: Communicate how their work matters. To engage Millennials, give them feedback about their performance early and often. Communicate early and often, find new ways to collaborate, and embrace transparency to engage the Millennials you have on staff.

Social Media 145

Social Media Webinar Document Engagement 145

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

Feedback 117

Feedback Roadmap Demo ROI 117

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Good health care requires a quick diagnosis, and that’s why Aurora Heath Care has an insight community.

E-support 100

E-support Sports Webinar Healthcare 100

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. The webinar is available at [date, time]. Feedback Request Email Template.

Customer Success 115

Customer Success Webinar Seminar Events 115

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Would you use or start with data/feedback/research from customer when designing the journey? Design The Journey. Absolutely.

Webinar 83

Webinar Management Touchpoint Telecommunications 83

ChurnZero

MARCH 7, 2025

Within your wider company, a successful customer community with self-serve resources and peer learning will add value in three main areas: 1: Customer experience: communities can enhance onboarding, drive retention, and provide customer training. The three stages of digital community platform evolution.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.

Webinar 52

Webinar Demo NPS Feedback 52

InMoment XI

OCTOBER 10, 2023

It provides businesses with immediate feedback on customer satisfaction levels. Whether it’s the responsiveness of the support team, the clarity of communication, or the resolution provided, CSAT scores shine a light on areas needing improvement. Elevate your customer service game today by watching this webinar.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Beyond Philosophy

JANUARY 28, 2015

Is paperwork how he communicates or email? Request feedback. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples.

CEM 146

CEM Books Webinar Blog 146

Experience Investigators by 360Connext

AUGUST 9, 2017

They do their research, read the blogs, and the books, and even attending some webinars. We’ll be able to view our data from 300 different angles and ask customers for feedback at every turn! in my upcoming webinar. But these are do-ers we’re talking about! These are people who make things happen. It’s a tool.

Customer Journey Mapping 181

Customer Journey Mapping Workshop Webinar Customer Journey 181

Optimove

MARCH 12, 2025

Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Retailers can use data-driven insights to personalize communication across email, SMS, and other marketing channels. It encourages repeat purchases and strengthens customer relationships. #2.

Retail 52

Retail Sales Marketing E Commerce 52