CX Accelerator

FEBRUARY 2, 2020

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. each for psychology and communication, and economics represents 5.5%.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Optimove

JUNE 12, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: Optimove Insights, the analytical and research arm of Optimove, released its comprehensive report, “Optimove Insights: Report on Wagering Intentions for Euro 2024.”

Sports 52

Sports Insights 2024 Download 52

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

BirdEye

OCTOBER 11, 2024

Achieving this level of excellence requires deep, real-time insights into customer sentiment across all locations and an understanding of how they compare to industry standards and competitors. That’s where Birdeye’s Insights AI and Competitors AI products come in. But there’s a solution.

Insights 52

Insights Social Media Metrics Demo 52

Totango

MAY 7, 2024

You might set the following responsibilities: This model encourages two-way communication between CSMs and AEs and visibility for team leaders. Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. Use your words Talk to each other!

Sports 103

Sports Sales 2024 Net Promoter Score 103

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. It’s up to CX leaders to clearly communicate about these connections for their organization. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

JUNE 13, 2024

However, extracting meaningful insights from this unstructured data can be challenging. Text mining, also known as text data mining, is the process of analyzing unstructured text data to extract meaningful patterns and insights. This is where text mining comes into play. What is Text Mining? Get the Report Why is Text Mining Important?

Social Media 195

Social Media Document Contact Center Insights 195

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

CX Accelerator

FEBRUARY 2, 2020

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. each for psychology and communication, and economics represents 5.5%.

Customer Experience 182

Customer Experience Tourism Customer Journey Mapping Entertainment 182

Oracle

JANUARY 17, 2019

Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. So, the next time you think of customer loyalty, think about the level of loyalty that the Chicago Cubs, or any other sports franchise, create with their fans. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. A lack of a universal view of CX means that any buy-in gained requires a lot of definition and communication with each leader. Communicate and train to it. Challenge #2. You can do this!

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Creating World-Class Customer Experience Teams.

Customer Experience 94

Customer Experience Sports Chief Customer Officer Customer Centricity 94

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Get insight, STAT . The right prognosis for CX with Aurora Health Care from Vision Critical.

E-support 100

E-support Sports Webinar Healthcare 100

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Events 83

Customer Bliss

NOVEMBER 1, 2018

It’s this face-to-face time with the driver that she finds most insightful because she can see first-hand what is or isn’t working in the experience that people need. In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Optimove

MAY 15, 2024

See the difference control groups make in this guide Download Now Why It Matters Major sporting events, like the 2024 UEFA European Football Championship, allow sportsbook operators to gain new players and reactivate dormant ones. Keep them engaged by highlighting the excitement of the upcoming major sporting events.

2024 64

2024 2022 Insights Sports 64

Help Scout

JUNE 10, 2021

Anyone who’s worked in customer support knows it’s best played as a team sport. Finally, reports provide you with key insights to understand where you’re excelling and where there are opportunities to improve. Strong individual contributors matter, but the real magic happens when working together. What is a team inbox?

Sports 119

Sports Customers Customer Relationships Communication 119

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

ProProfs Chat

NOVEMBER 19, 2021

The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights.

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. How do they engage with their agents and tap into frontline insight that can build a business case for change?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. If you’re switching LMSs, this should be your guiding light, too. The result? It’s a win-win-win.

Sports 52

Sports 2023 Roadmap Insights 52

Gainsight

OCTOBER 22, 2024

Now moving on to our internal teams… Benefits to Our Team: Real-Time Insights and Action: By migrating to Gainsight CE, our entire post-sales tech stack can now work together to provide more advanced—and real-time—customer insights. If you’re switching LMSs, this should be your guiding light, too. The result? It’s a win-win-win.

Sports 52

Sports 2023 Roadmap Insights 52

Steve DiGioia

SEPTEMBER 16, 2016

In my view, the best use of a Property Manager’s time is when they are communicating and having actual conversations, solving problems, boosting yields on investments, resolving conflicts and so forth. BF : Communication technology and societal attitudes continue to evolve at warp speed. BM : It’s a great point you make, Brock.

Customer Experience 102

Customer Experience Sports Omnichannel Customer Journey Mapping 102

GetFeedback

JANUARY 6, 2020

Personas help unlock customer insight. Conduct buyer insight research. . Think of other ways you can use personas as a tool for employee engagement and communications. That doesn’t mean you should blindly look for every possible source of data, in the hope that insight will somehow leap out of more data.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Is communication, and are marketing efforts, omni-channel, micro-segmented and even personalized? So, is your company ‘human’?

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

SEPTEMBER 20, 2018

Honest communication can not only improve communication, but it can also enhance workplace quality and Customer Experience. Gaffney is an expert on teaching organizations to tell the truth and communicate more effectively. I appreciate you sharing that insight with me.”. Lorraine asked me a question the other day.

Leadership 136

Leadership Culture Sports 2016 136

SaleMove

AUGUST 20, 2020

A sports team works from a playbook that provides strategies to create or respond to different circumstances on the playing field, and guides each team member in how to perform their part. Data scientists will look to the knowledge managers for raw data for their analyses, as well as stores of insights to use as training materials for bots.

Contact Center 90

Contact Center Virtual Agent Sports Insights 90

BirdEye

AUGUST 3, 2022

A recent study from McKinsey & Company found that 71% of shoppers expect personalized communication from brands. Messenger apps are considered a hybrid line of communication. Messenger apps make it easy to introduce your business and services to customers with the goal of shifting communication over to email or text.

Connections 98

Connections Marketing Social Media Advertising 98

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Customer service is no different. So how can companies ensure they are emotionally engaging with customers?

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Gainsight

JANUARY 8, 2021

They also spoke about what insights they gathered from customers, key internal stakeholders, and Adobe’s in-product framework where they build out their guides. She also works closely with field teams, including CSMs, to drive retention and bring their insights back to the Product Management team to improve the product.

Sports 52

Sports Roadmap Government Customer Centricity 52

CSM Magazine

NOVEMBER 15, 2024

They communicate the company’s commitment to customers in a memorable way. Get to know the people you’re trying to reach This is the foundation of successful communication. Obtaining feedback from stakeholders and customers can provide valuable insights into potential improvements.

Customer Service 52

Customer Service Social Media Culture Innovation 52

Customers That Stick

JANUARY 22, 2015

Customization information can be as simple as your customer’s birthday or the number of people in their household — or it can be as unique as an athletic shoe store asking a customers’ favorite sports team. Blog customer-service-training customer communication customer experience tools customer service training'

Information 119

Information Customer Service Training Magazine Fashion 119

Optimove

OCTOBER 3, 2023

Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. online players, offers valuable insights into players’ trends and preferences. These insights can be leveraged to tailor marketing strategies effectively.

2023 52

2023 Loyalty Insights Loyalty Programs 52

Lumoa

FEBRUARY 6, 2018

It starts inside the business - communicate, communicate, communicate and educate, educate, educate. Are there efficient processes in place for analyzing customer data or communicating customer insights? Be prepared to pilot new things – try, fail and learn fast before trying again.

2018 121

2018 Customer Experience Customer Centricity Culture 121

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. Become active partners in community activities FAQs about how to promote your business locally Conclusion on how to promote your business locally 1. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. Give away samples 21.

Seminar 98

Seminar Social Media Advertising Workshop 98

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59