InMoment XI

OCTOBER 28, 2021

I often talk about customer experience lying at the intersection of communications, operations, technology, and employees. But the customer doesn’t care about your org structure, and managing the customer experience requires a shared understanding of customer expectations, and clean communications and executional handoffs between functions.

Airlines 370

Airlines Government Webinar ROI 370

InMoment XI

DECEMBER 10, 2024

Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value. Leverage guides, webinars, video tutorials, and newsletters to inform customers.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Comm100

OCTOBER 13, 2024

Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. New Communication Channels Continue to Gain Popularity Third-party apps like Telegram now let players set up bots and customize how they use these apps.

Webinar 52

Webinar Insights Demo 2024 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Webinar Metrics Customer Retention 127

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

2015 247

2015 Webinar Entertainment Leadership 247

Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Key Takeaways Email signature surveys enable effortless, real-time feedback gathering directly from daily communications, turning each email into a valuable data collection opportunity.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

OCTOBER 23, 2024

Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices. Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services. This will make it easier for users to navigate.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her? This is where I get excited.

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

Experience Investigators by 360Connext

MARCH 18, 2025

Whether you’re new to leading a support team or looking to more effectively communicate your department’s value, this episode provides actionable guidance for building meaningful scorecards that balance performance tracking with strategic business alignment. This episode will show you how.

Webinar 143

Webinar Metrics Leadership Customer Satisfaction 143

InMoment XI

OCTOBER 26, 2022

When you break down those silos and create channels of communication across departments, your business will see more success in the areas that matter most! If you want to learn more about leveraging customer data to craft seamless, differentiated experiences in store & online, watch the full webinar here!

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

Totango

JULY 22, 2022

By utilizing this module, as well as our Engage Key Stakeholders SuccessBLOC , you will have the tools you need to effectively communicate with your customers, delivering the right messages at the right time. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers.

Communication 107

Communication NPS Metrics Engagement 107

Experience Investigators by 360Connext

APRIL 9, 2015

Some companies aim higher and try to express the values and responsibilities of the brand, but very few manage to communicate this successfully. To give your customer experience strategy a backbone, join me for this month’s free webinar! Barnes & Noble. If it’s truly a promise, then make it your customer experience mission.

Customer Focused 235

Customer Focused Multi-Channel Customer Centricity Magazine 235

Gainsight

MARCH 25, 2020

Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers? security crises (e.g.,

Communication 143

Communication Fashion Financial Hospitality 143

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

GetFeedback

JULY 19, 2019

Your customers will tell you both offstage (in traditional communications channels like email or phone) and onstage (in social media, discussion boards, forums, et al.) Not ironically, the issues communicated in social media, review sites, forums or message boards are more frivolous than those communicated on the phone or via email.

Social Media 262

Social Media Webinar Feedback Books 262

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? And when you’re looking for a boost of confidence and CX expertise, watch this webinar : Eric Smuda (Principal, CX Strategy & Enablement) speaks on Translating CX Value into the C-Suite’s Language. So don’t be devastated if it takes a few swings.

ROI 370

ROI Metrics Presentation Webinar 370

Experience Investigators by 360Connext

FEBRUARY 11, 2015

While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. We’ve started our own webinar series, so we’re not providing the content for other organizations as much. As for results? They were mixed. Subscribe above!).

Marketing 233

Marketing Social Media Blog Webinar 233

Experience Investigators by 360Connext

JUNE 1, 2015

Our CEO Jeannie Walters spoke about the importance of establishing core values and communicating them throughout the organization. Did you miss the webinar? Core value #6 is communicated to everyone who sees, touches, and interacts with the package. This reminded me of our #cxwebinar from May, which was just a few days before.

Brands 234

Brands 2015 Roadmap Retail 234

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

GetFeedback

JULY 19, 2019

Communicate how you will measure success. As employees begin to see this information, it’s critical to communicate about what this means. In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. .

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. How Does Customer Education Work? How Can Customer Education Benefit Your Business?

Loyalty 52

Loyalty Apparel Webinar Workshop 52

CSM Magazine

DECEMBER 9, 2024

These pressing industry challenges and more – lie at the heart of an upcoming webinar being hosted by our team at Sabio Group, supported by our partner Avaya , on Thursday, December 12th. Our upcoming webinar is about helping businesses navigate between these two extremes and find a path that actually delivers results.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

Experience Investigators by 360Connext

JUNE 17, 2015

I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. Want to get a head start and learn some expert tips? Join me for free ! Photo credit: wwarby via Creative Commons license.

Customer Experience 251

Customer Experience Social Media Metrics Call Center 251

Experience Investigators by 360Connext

JUNE 22, 2021

Ask for input – don’t just offer training or webinars that are solely product-centered. Are they asking for follow-up communication or training and not getting it? This means the customers who had relationships with the brand start receiving communications as if they didn’t. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

InMoment XI

APRIL 13, 2022

The real question is, “how do you pull information together and communicate that collectively?” Now, at an executive level, you might not want to communicate the “R-squared” of the modeling. Organizations that are technically or engineering focused often look for an extreme amount of precision. and “what should I do with it?”

Metrics 195

Metrics NPS ROI Call Center 195

Experience Investigators by 360Connext

MAY 11, 2021

The strategy defines and communicates customer experience across your organization and aligns customer experience goals with larger organizational goals. The next video in our ongoing webinar series premieres this Friday on YouTube and Linkedin Live. A CX strategy is based on a CX Mission Statement and a CX Success Statement.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

GetFeedback

SEPTEMBER 24, 2019

Marketers are usually tasked with brand building, lead generation, and customer communications. In one case, the CX team surfaced a communications issue about changes in account ownership. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

ROI 150

ROI Webinar Sales Loyalty 150

Experience Investigators by 360Connext

NOVEMBER 10, 2020

We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Our needs changed to reflect these new realities.

2020 190

2020 Customer Experience Chief Customer Officer Communication 190

InMoment XI

OCTOBER 10, 2024

However, industries such as communications and media allocated 23.9% If a LinkedIn post that links to a guide performs well, consider hosting a webinar around that guide. Your social media management budget will vary depending on the industry you are in. For example, the average business will spend 14.9%

Social Media 195

Social Media Management 2024 Multi-Channel 195

Totango

JUNE 21, 2023

Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users. This approach reduces the learning curve for users, thereby promoting quicker and higher product adoption rates.

Communication 89

Communication Customer Success Customer Journey Webinar 89

Beyond Philosophy

NOVEMBER 27, 2017

Most organizations leave customer interaction with the customer service team, with anyone else avoiding direct communication most of the time. Same goes for company communications; any newsletter or regular communiqué should devote a lot of content toward customer-issues and related topics. They view complaints as opportunities.

Customer Centricity 160

Customer Centricity Leadership Consulting Culture 160

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.

Webinar 52

Webinar Demo NPS Feedback 52

CSM Magazine

MARCH 5, 2025

Personalized Communication Matters A personal approach stands as the most powerful method to express gratitude. A lasting positive impression stems from sending customized email communications and handwritten messages together with periodic phone calls which demonstrate genuine interest.

Financial 52

Financial Seminar Events Presentation 52

CX Accelerator

OCTOBER 21, 2019

A Unified Communication/Video Tool. Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. And having a log of all our communications in one spot helps us stay organized. Full disclosure: I now work for a UCaaS company. Three of my favorite benefits?

Customer Experience 208

Customer Experience Social Media Customer Journey Mapping Customers 208

InMoment XI

SEPTEMBER 14, 2023

Avoid these mistakes by training your customer service team in empathetic communication and problem-solving. Watch our webinar to learn practical tips that can make a real difference. Some common pitfalls include not responding to negative reviews, being defensive, or providing generic responses.

Brands 195

Brands Management Social Media Feedback 195

TechSee

MARCH 23, 2020

Schedule webinar learning sessions for agents – to ensure that everyone is on the same page, not only when it comes to using new software, but also in terms of how to engage with customers in difficult times, live webinars are indispensable.

Call Center 109

Call Center Contact Center Webinar Technology 109