GetFeedback

DECEMBER 21, 2018

consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. consumers say they’d share more personal information with a company that offers a great experience. ( CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Insights Download 2025 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. Want to appeal to consumers in retail? I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Customer Bliss

AUGUST 29, 2019

In today’s digital age, never before have consumer journeys and expectations been so diverse. Consumers are more likely to share positive interactions with companies than negative ones. Consumers are attracted to companies who honor them. 88% of Consumers Trust Shopping Recommendations from People They Know.

Customer Experience 227

Customer Experience Consumers Travel Download 227

Retently

NOVEMBER 13, 2024

Why it Matters: According to McKinsey , 71% of consumers expect personalized experiences , and 76% feel frustrated when brands don’t deliver. Connected Shopping Experience Across Channels VFRs enable a connected shopping journey that blends the best of digital and in-store experiences. Takeaway : Convenience matters!

Retail 144

Retail Social Media Technology Brands 144

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Connect with her: www.cx-journey.com out of 100. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Consumers 105

Consumers Loyalty Brands Retail 105

GetFeedback

AUGUST 14, 2019

This is because, as a consumer, you’ve experienced buying a car, or ordering a latte, or making an appointment with your doctor a number of times. Take a look: Click here to download the PDF version. . Click here to download PDF version of the list. . Click here to download PDF version of the list. . Download the Toolkit.

Download 268

Download Customer Satisfaction Measurement 2018 268

Optimove

MARCH 30, 2023

To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on  consumer trust ,  marketing fatigue ,  holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.

Consumers 94

Consumers 2022 Omnichannel Retail 94

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Here’s a look at the different tactics retailers are experimenting with—and why consumer insight needs to be part of the mix as companies try new ways of reinvigorating sales.

Retail 167

Retail Apparel E Commerce 2016 167

BirdEye

AUGUST 3, 2022

Direct marketing can be delivered to consumers on multiple channels. In those instances, each platform acts as a middleman between the business and the consumer. That’s why direct marketing is a true business-to-consumer (B2C) marketing approach. Types of direct marketing. The most common types include: Social Media Marketing.

Connections 98

Connections Marketing Social Media Advertising 98

ShepHyken

FEBRUARY 3, 2025

Employee Detachment Threatens Customer Satisfaction by Andy Kemp (Gallup) Employees are feeling increasingly disconnected and disenchanted with their employers, and amid the Great Detachment, their connection to the mission and purpose of their organization continues to erode. A set it and forget it approach wont engage todays consumers.

2025 74

2025 Article Customer Service Loyalty Programs 74

TechSee

NOVEMBER 26, 2019

The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Smart home adoption is on the rise.

Consumers 104

Consumers Contact Center Entertainment 2024 104

Optimove

DECEMBER 16, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With more than 70% of carts abandoned, there is a tremendous opportunity for additional revenues and profits for those marketers who can leverage smart email marketing strategies to have a percentage of those customers complete those purchases.

Marketing 52

Marketing Download Events 2024 52

Optimove

DECEMBER 10, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers will learn how AI and Generative AI are revolutionizing the industry by putting creativity back into their hands, enabling them to craft meaningful campaigns faster and with greater precision. Speed Meets Creativity Speed can often come at the cost of creativity.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Download 59

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI White Paper Travel Return on Investment 124

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Marketing E Commerce 52

Kustomer

MAY 25, 2022

You read that statistic correctly: 77% of consumers under 25 say that chatbots are helpful, according to Kustomer’s own survey data. Today’s consumers expect a high level of customer support and they expect it on multiple channels. What does this mean for the future of customer experience channels? Benefits of SMS Customer Support.

Consumers 98

Consumers Social Media Customer Experience 2022 98

Kustomer

JULY 18, 2022

With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Eighty-one percent of consumers under the age of 35 have used chatbots and we anticipate that number to continue rising.

Connections 88

Connections Multi-Channel Social Media Measurement 88

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Contact Center 141

Contact Center Financial Document 2025 141

SurveySensum

JANUARY 27, 2025

Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. In fact, according to consumer insights, 29% of users say they feel more confident communicating with brands that speak their language. The limits of my language mean the limits of my world. You’re not alone.

Insights 52

Insights Customer Insights Download Customers 52

CSM Magazine

OCTOBER 24, 2024

As UK retailers’ adoption of AI becomes increasingly ubiquitous, use cases of automation within retail operations continue to expand at pace to reflect both consumer demands for AI in shopping journeys as well as the need to drive operational efficiencies within businesses. A total of 211 responses were recorded across all 6 surveys.

2025 52

2025 Roadmap Retail 2024 52

Thematic

MARCH 30, 2025

Consider this: 70% of consumers say they can tell which companies use AI effectively—and which ones don’t. Instead, you need unified data analytics to connect every touchpoint and every voice. That’s a clear sign that businesses using customer insights effectively have a real competitive edge. Take Instacart.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. By using CRM data, businesses can create personalized rewards that truly connect with their audience.

ROI 52

ROI Return on Investment Download Demo 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. When and How to Transition to Multi-Channel? Recommendations for complementary products.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Marketers are the architects who balance data-driven precision with the nuance of human connection.

2025 52

2025 Marketing Omnichannel Touchpoint 52

UJET

OCTOBER 22, 2020

the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience. But perhaps most impressive, Instacart was able to scale their business at a time when consumers were in dire need of the company’s services. Companies like Wag! ,

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Consumers expect emails that feel tailored to their preferences and behavior.

Marketing 52

Marketing Download ROI 2025 52

Thematic

FEBRUARY 24, 2025

Studies show that 73% of consumers will switch to a competitor after multiple bad experiences, and more than half will leave after just one. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey. Worse, 79% of customers will switch brands if they find a competitor with a better experience.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Comm100

AUGUST 1, 2022

For the full low-down and success stories from fellow schools, download the cheat sheet below. Live chat also mirrors the digital channels that students use to stay connected with friends and family, and avoids the anxiety caused by phone calls among Gen Z and Millennials.

Omnichannel 98

Omnichannel Social Media B2C Download 98

Alida

APRIL 7, 2016

RELATED: Download The Enterprise Guide to Customer Intelligence for more info on the various sources of intelligence about customer behavior and attitudes.) . They are impersonal and generic , not connected to the data or experience of the individual customer. As for consumers like Reed who have grown tired of surveys?

2004 169

2004 Download Customers Engagement 169

TechSee

JUNE 9, 2022

Connecting these channels to create continuity across the customer experience can be challenging. A majority (77%) of consumers are willing to provide more information if they will receive a more personalized, faster and value driven experience. Download this brochure to learn more about TechSee Visual Journeys.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145