InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. They help you engage the local community and show them that you’re more than just a place to dine.

Feedback 195

Feedback Management Social Media 2024 195

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Events 207

Events Transportation Seminar Hotels 207

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Limit surveys to the most relevant questions to maintain engagement and increase completion rates. Build trust and loyalty – showing that you care about someone’s first interaction can make them feel valued, which fosters a stronger connection.

Events 120

Events Feedback Interaction E-support 120

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Events 199

Events Feedback Social Media Presentation 199

Experience Investigators by 360Connext

OCTOBER 2, 2014

Empowered and engaged employees translates into lower turnover, better performance and increased profitability. There will be many online and in-person events, so everyone can celebrate! Online events. Local Networking Events. These are free events, so please come and join us! Find an event in your area here.

Customer Experience 297

Customer Experience 2012 2013 2014 297

Customer Bliss

APRIL 5, 2019

Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? He tells that they re-designed the digital platform on the web and on the mobile app to bring content together in a unified and engaging way. Connect with Your Audience Through a Dynamic Media Site.

Engagement 213

Engagement Advertising Consumers Marketing 213

eglobalis

MARCH 30, 2025

A sudden drop in user engagement or a surge in support contacts can flag an issue immediately. The result is a shift in CX management: from retrospective score-watching to proactive, data-driven engagement. Over time, the need to connect dots led to centralized CX platforms. A prime example is the enterprise software sector.

Banking 317

Banking NPS B2B Social Media 317

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. They are change agents.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Marketing Metrics Events 104

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us. CX Day 2014.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. Stay Connected to Agents.

Contact Center 148

Contact Center Engagement Omnichannel 2019 148

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Marketing 2025 Rewards Programs 52

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? What can we do to help our employees understand their connection to the customer? Training, online events and webinars. The best athletes have coaches.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers.

Social Media 322

Social Media Customer Retention Customers Article 322

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Document Employee Experience Events 370

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? However, how is it different from traditional customer engagement?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 274

Customer Service Sports Social Media Communication 274

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement 2029 Customer Experience 52

eglobalis

AUGUST 13, 2024

By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. The emotional connection is further strengthened by Apple’s customer-centric approach and consistent quality. Apple’s storytelling approach in marketing creates a strong emotional connection with the audience.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Build an engaging website An engaging restaurant website combines visual appeal with practical functionality.

Social Media 97

Social Media Books Demo Events 97

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

Experience Investigators by 360Connext

JANUARY 21, 2015

Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. And it’s worth noting it was before we boarded the aircraft. They’ve partnered with Microsoft, several media partners, and even live bands to add joy to the journey.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

MARCH 9, 2015

Start taking note of these observations and pay attention to how events or situations made you feel as a customer. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. What made the experience great or infuriating? What could have worked better?

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not).

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

Experience Investigators by 360Connext

MARCH 18, 2015

We read blogs, follow influencers, attend networking events, yes. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Interaction 275

Interaction 2015 Innovation Fashion 275

CSM Magazine

OCTOBER 29, 2024

Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving. This interactivity fosters a unique connection between the audience and the creators, creating an emotional experience that surpasses what passive media like films or books can offer.

Entertainment 105

Entertainment Culture Transportation Social Media 105

CSM Magazine

FEBRUARY 6, 2025

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. Chief Engagement Advisor: Jeremy Watkin. And the exciting part?

Brands 36

Brands 2023 Leadership Events 36

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Customers Information 110

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

2016 267

2016 Innovation Marketing Insights 267

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. Fresh Ideas to Spark Customer Engagement by Dan Pratt (Call Centre Helper) Customer engagement is critical to maintaining a loyal customer base, but achieving this consistently is a challenge!

2025 75

2025 Article Customer Service Sports 75