InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps. Set your location.

2024 195

2024 2026 Connections 2012 195

InMoment XI

APRIL 18, 2022

Employee Engagement: Does the Defense’s Case Still Hold Water? When it comes to optimizing the employee experience, does an engagement-based approach still work? And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value.

Article 418

Article Employee Experience Culture Connections 418

CloudCherry

JUNE 13, 2019

Developing efficient visual engagement tools is a huge help for banks to push more towards successful customer engagement. Read to know how visual engagement tools can streamline the customer’s online banking experience. Chatbots are just one of the fastest-growing visual engagement tools in the banking industry today.

Banking 267

Banking Engagement Fashion Consumers 267

InMoment XI

OCTOBER 17, 2024

For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. A customer feedback questionnaire is only as good as the questions it presents to customers. Why is Asking the Right Customer Feedback Questions Important?

Feedback 195

Feedback Insights Customers Banking 195

Alida

OCTOBER 4, 2016

To get the most business value out of your online communities, you must work to keep members engaged. Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. Connection is established when the community supports shared experiences. Boredom is the enemy of engagement.

Engagement 250

Engagement Entertainment Insights 2016 250

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 299

Customer Care Social Media Marketing Webinar 299

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short. These include: When the customer explicitly requests a human agent.

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

CSM Magazine

NOVEMBER 26, 2024

As expectations rise, companies are increasingly turning to advanced platforms like MarketOwl to harness AI for customer engagement and deliver seamless, personalized interactions across various channels. With these tools, businesses can connect proactively, better understand customer needs, and nurture meaningful relationships that last.

Interaction 52

Interaction Engagement E Commerce E-support 52

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. They are change agents.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 430

Customer Experience Social Media 2024 B2B 430

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. EMOTIONAL CONNECTION To earn employee loyalty, don’t get inside their heads. Create an emotional connection. Your people have an emotional connection.

Leadership 158

Leadership Engagement Financial Loyalty 158

InMoment XI

MAY 18, 2022

Building Human Connections. For our post-opportunity listening post, we’ve found that interviews are the most effective way to engage buyers. It’s all about building that human connection, and it is a great way to get sticky with new clients and show your investment from the start. Buyer Interviews Process.

B2B 370

B2B Roadmap Sales Demo 370

Experience Investigators by 360Connext

JANUARY 5, 2015

Then it tapered off, they felt less connected and important, and they drifted to my client’s competitors. The day I presented the findings changed how I do business. It wasn’t easy to present these difficult truths to the people who had worked so hard and invested so much. And here’s why. But he nodded along.

Leadership 307

Leadership Consulting User Experience Loyalty 307

InMoment XI

FEBRUARY 13, 2017

Today’s connected world and ever-present technology have changed the way we think about engaging with companies. Whether you’re a major corporation, or a bustling startup, people expect their interactions to be something that wows them. Simple ads are important, but they are just a piece of the puzzle. View Article

Loyalty 358

Loyalty Brands Marketing Presentation 358

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.

Engagement 142

Engagement 2009 Employee Experience Loyalty 142

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

2025 52

2025 Events Connections Innovation 52

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Limit surveys to the most relevant questions to maintain engagement and increase completion rates. Build trust and loyalty – showing that you care about someone’s first interaction can make them feel valued, which fosters a stronger connection.

Events 120

Events Feedback Interaction E-support 120

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? However, how is it different from traditional customer engagement?

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

InMoment XI

JANUARY 9, 2024

When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. This makes it critical to invest in technology that will better engage consumers and make every part of the customer journey pain-free.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. Why It Matters Personalised experiences increase purchase intent by 80%.

2025 108

2025 Consumers Competitive Advantage 2024 108

Experience Investigators by 360Connext

APRIL 7, 2015

Let me present the facts. We flew from Chicago’s O’Hare airport at the end of March with a connecting flight in Dallas and made it Puerto Vallerta without a problem. ” Heck, I’ve been seated on planes when they announce we’re waiting a minute or two for connecting passengers.

Airlines 307

Airlines Customer Experience Travel Books 307

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Engage with Your Audience: Build strong relationships with your audience through active engagement. Consistency builds trust and recognition.

Brands 284

Brands Management Multi-Channel Social Media 284

Experience Investigators by 360Connext

APRIL 16, 2015

If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. It’s frustrating. The Uber experience is now the standard. I can do it on the app! Tinder, another popular app, is dating based on snap judgment. It’s rejection in its more basic form.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

Customer Bliss

SEPTEMBER 27, 2018

Once Lucy collected her feedback, she presented the state of Genesys to leadership by categorizing her findings into three categories: What’s your hill? This goes back to a point I made in one of my recent vlog posts about the importance of understanding and engaging with the outliers in your organization. Why that hill?

Communication 222

Communication Chief Customer Officer 2012 Presentation 222

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

BlueOcean

JULY 20, 2023

Where once, there would have been most likely one, if not two, in-person sessions before a client and new partner inked a deal, these days, organizations are leaning more and more on virtual presentations and leaving in-person meetings until the absolute end of the process or foregoing them altogether.

Contact Center 294

Contact Center Travel 2020 Culture 294

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Your chance to learn from the best is here – seize it!

2023 195

2023 Workshop 2024 Events 195

Customer Bliss

NOVEMBER 1, 2018

They uplift their drivers/employees by being authentic and engaged. Mary and her team ensure that they’re conscious and connected with the driver community. Tactic 1: Be Authentically Engaged. To her, being present is a deep immersion of understanding the experience. Tactic 2: Focus on Talent and Hiring.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

MARCH 5, 2025

The extra attention clients receive enables them to feel important which creates enduring trust and engagement between advisor and client. Hosting Exclusive Client Events Affectionate clientele events create excellent opportunities to honor clients and establish solid connections.

Financial 52

Financial Seminar Events Presentation 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Connect the employee experience to the customer experience in big ways. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

GetFeedback

MAY 23, 2019

Who, when & where to engage with customers. Examples of how to engage a user are: When a support ticket is closed. The survey should be presented to all stakeholders within the organization. If you use a Customer Engagement Tool (CEM), you can often directly link a response to an assignable action.

NPS 308

NPS Net Promoter Score CEM Metrics 308

CSM Magazine

OCTOBER 29, 2024

Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving. This interactivity fosters a unique connection between the audience and the creators, creating an emotional experience that surpasses what passive media like films or books can offer.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. In fact, when we polled attendees in that webinar, they told us the number one challenge their salespeople are facing in a virtual setting is gaining and keeping customer engagement. To ensure engagement, you will need to take a few extra steps prior to a virtual call. By Bruce Wedderburn.

Engagement 136

Engagement Sales Webinar Social Media 136

InMoment XI

JANUARY 20, 2024

Today, AI has gone mainstream, infiltrating both our personal and professional lives AI is still in its infancy, but already, it’s transforming the way businesses across all sectors engage with their customers. Descriptive Insights : These insights paint a picture of how a customer has engaged with a brand in the past.

Retail 195

Retail Customer Experience Social Media Magazine 195

GetFeedback

APRIL 17, 2019

Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system. You should verify that your channel-supporting tools work properly by providing skilled software support to them. Reason #2: The fear of long case resolution times.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255