InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Engagement 397

Engagement Culture Document Employee Experience 397

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Organize educational events with speakers from both inside and outside the organization focused on customer experience.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Experience Investigators by 360Connext

JANUARY 18, 2022

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.”. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

2024 300

2024 Entertainment Books Culture 300

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Document Employee Experience Events 370

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. Naturally, I shared with this group of leaders the connections between learning, development, training, and hiring to customer experience. More Insights from SAP CX Live.

Insights 40

Insights Net Promoter Score Social Media Events 40

eglobalis

AUGUST 13, 2024

By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. The emotional connection is further strengthened by Apple’s customer-centric approach and consistent quality. Apple’s storytelling approach in marketing creates a strong emotional connection with the audience.

E-support 445

E-support Innovation Customer Centricity Loyalty 445

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Information Customers 110

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? What can we do to help our employees understand their connection to the customer? Training, online events and webinars. Customer experience is a new department , focus or strategy and leaders need a resource. The best athletes have coaches. The best CX leaders do, too.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. For decades, businesses have used this channel to distribute catalogs, pamphlets, event announcements, flyers, postcards, and personalized greetings.

Connections 98

Connections Document Communication Customers 98

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

2022 74

2022 Feedback 2021 Technology 74

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. You can use this feature to announce an upcoming event to your target audience.

Social Media 322

Social Media Customer Retention Customers Article 322

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

Experience Investigators by 360Connext

AUGUST 20, 2024

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.” Turning these into more consistent and ongoing events can be a very positive way to encourage CX education.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. It also allows you to turn a bad situation into an opportunity to show your dedication to customer service.

Feedback 195

Feedback Management Social Media 2024 195

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. What started as a simple social experiment has made a real difference in the CX space.

Brands 36

Brands 2023 Leadership Events 36

Experience Investigators by 360Connext

MARCH 9, 2015

Start taking note of these observations and pay attention to how events or situations made you feel as a customer. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. What made the experience great or infuriating? What could have worked better?

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. It’s critical to look beyond just the survey.

Social Media 370

Social Media Document Insights Events 370

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

InMoment XI

MAY 4, 2023

They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e. In less-turbulent times, segmentation provides potential opportunity for growth, but in today’s challenging climate, it’s a necessity to strengthen your position and better connect with your customers.

Customer Experience 221

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 221

InMoment XI

OCTOBER 12, 2022

Taking action is crucial to Experience Improvement and building connective relationships. Market research explores hidden relationships within industry data, collected by a market research firm, in order to predict and forecast future events and behavior within the market. What Is the Definition of Market Research ?

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Brand values: Customers connect with brands that reflect their own values.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

GetFeedback

DECEMBER 26, 2018

Conference and event feedback. If you’re looking to connect the dots in one or more of these areas, then CSAT is a great metric for you. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Sales interactions. Customer onboarding. Limitations of CSAT.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286

Experience Investigators by 360Connext

MARCH 23, 2021

She said it helped her stay connected to the real issues their customers were facing, and helped her team understand how their roles were connected to these outcomes. Look for opportunities to proactively include those customers in special events , behind-the-scenes access, or early product reviews.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. Events: Share details of upcoming events to increase registrations and drive foot traffic.

Multi-Channel 195

Multi-Channel Events Management Engagement 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Customer Bliss

APRIL 5, 2019

Connect with Your Audience Through a Dynamic Media Site. Todd’s goal for AMA was to become an enthusiast site so that people who are really into medicine and treating their patients can easily access information, learn more, and connect with AMA. Is your website truly engaging your audience? Here’s what we’re doing for you.

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data.

Social Media 195

Social Media Healthcare Retail Insights 195

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Fulfillment means that community members find immediate value in participating. Don’t be a bore. Boredom is the enemy of engagement.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Aegon has taken the Connecting with Customers (CwC) roadshow to all locations and functions in the business.

Customer Centricity 195

Customer Centricity Workshop Culture Insurance 195

GetFeedback

MARCH 4, 2019

An omnichannel customer experience program connects all the channels that a customer may use to receive customers service: email, chat, phone call, social media, text etc. share events. You can be connected to anyone anywhere at any moment using social media. Ease of connectivity . post video. call to action. share news.

Social Media 186

Social Media Omnichannel Advertising Definition 186

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Build trust and loyalty – showing that you care about someone’s first interaction can make them feel valued, which fosters a stronger connection. For post-event surveys , QR codes printed on marketing materials help cover a bigger audience. “How

Events 124

Events Feedback Interaction E-support 124