ShepHyken

DECEMBER 24, 2024

If CX were a sport, what position would you play and why? Connect with Shep on LinkedIn. Whats the first thing you think about when designing a new CX strategy? The customer. Start with the end in mind! Ask, What do we want the customer to experience? and work backward from there. Id play center on a hockey team.

Customer Experience 90

Customer Experience 2025 Sports Workshop 90

Optimove

MARCH 4, 2025

OptiLive keeps that connection strong by delivering real-time, personalized messages at crucial moments, ensuring players stay engaged and ready to bet. It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments.

Sports 52

Sports Events Download Customer Relationship Management 52

Experience Investigators by 360Connext

APRIL 27, 2021

Every piece of customer communication is a chance to connect. Your customers will feel connected to your brand when Cheryl asks if there’s anything else she can do for them, not when “service@yourdomain” confirms order #IR-1496279-8. Customer experience is a long game and a team sport. Personalize your communications.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 274

Customer Service Sports Social Media Communication 274

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. Everyone who knew him felt a connection. Connect with Shep on LinkedIn. Those are memorable. Id like to close by mentioning my friend John Ruhlin once more. He had many best friends.

Sports 79

Sports 2024 Workshop Customer Service Training 79

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas. Connect with Shep on LinkedIn.

2025 73

2025 Article Customer Service Sports 73

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Experience Investigators by 360Connext

DECEMBER 8, 2020

When you can connect the dots to understand what CX efforts drive business results, you can work deliberately towards driving even better results, and do so with the buy-in of leaders who recognize the effect CX is having on their goals as well. . Customer experience is a team sport. If not, how can they be included in the future?

Customer Experience 329

Customer Experience Net Promoter Score 2020 Leadership 329

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Engagement 2024 Events 69

Optimove

NOVEMBER 15, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more U.S

Insights 52

Insights Sports Download Events 52

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Out of 35 total responses, 53 majors, minors, and graduate degrees were represented, and some clear leaders emerged. Eric Engwall.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. HR and L&D teams enable employees with the processes, technology, and education they need to thrive.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

BirdEye

AUGUST 3, 2022

Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Let’s return to our sporting goods store example. Our all-in-one platform makes it easy to connect with your customers via text, social media, Webchat, and email using a single, streamlined inbox. Direct marketing in action.

Connections 98

Connections Marketing Social Media Advertising 98

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. Best of all, it works.

Sports 167

Sports Rewards Programs Transportation Books 167

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers. “Just Do It” – now that’s a recognizable slogan!

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. The post Connect customer feedback to your target audience with HappyOrNot Demographics appeared first on HappyOrNot. So how is this made possible? s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. The best way to do that is to share both data and stories that connect emotionally with leaders.

Document 358

Document Net Promoter Score Government Leadership 358

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital.

2028 41

2028 Entertainment Advertising 2010 41

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. Connect with Shep on LinkedIn.

Sports 146

Sports Workshop Customer Service Training Customer Service 146

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Identify and Measure Key Performance Indicators (KPIs) Understanding the connection between CX initiatives and KPIs is crucial. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. I believe you two are connected on social media, but let me know if you’d like to make an email introduction. It directly addresses the challenge you mention, in an easy-to-digest, practical way.

Culture 244

Culture 2019 Contact Center Leadership 244

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

NetBase

MARCH 20, 2020

With no real end of the Coronavirus, aka Covid-19 in sight, how will companies and brands reach sports fans on their couches, when so much of their regular advertisements are typically tied up in live sports? at the beginning of its time indoors, sports (of every variety) have been canceled. With the U.S.

Sports 67

Sports Advertising Social Media Consumers 67

Experience Matters

DECEMBER 22, 2014

His goal: “Treat our fans, employees, and players better than any team in sports.” I asked Hall about the connection between baseball operations and the rest of the organization, which is an area that I’ve seen clearly split-up within other professional sports teams. Hall sets the tone for his organization.

Culture 125

Culture Sports Magazine 2005 125

CSM Magazine

NOVEMBER 6, 2024

This approach allows them to build a business that benefits from both brand recognition and personal connections. Getting involved in local events, sponsoring activities, or engaging with neighborhood groups helps a franchise connect with its community. Conclusion Customer service is crucial for franchise success.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

Oracle

JANUARY 17, 2019

CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Customers That Stick

DECEMBER 18, 2014

book, movie, sporting event, relationship, travel). To connect with Becky Lollar further visit her at Facebook page – Magical Travel. I had to learn how to plan and conduct conferences during which we would have constructive conversations about individual and parent-teacher “team” objectives and desired outcomes.

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” C reate connections. With My Guests” pin and select one of many unique gifts not available to the general public (a few employees were sporting a very sharp-looking Thunder scarf). The acronym CLICK!

Sports 123

Sports 2012 Customer Experience Professionals Consulting 123

Customers That Stick

FEBRUARY 26, 2015

book, movie, sporting event, relationship, travel). When arriving in Cleveland, the flight attendant confirmed all passengers would be able to make the connecting flights. Needless to say, my children and I had to hightail it to the opposite end of the airport to make the connecting flight. We had an early 7:30am flight.

Customer Experience 164

Customer Experience Retail Travel Fashion 164

ShepHyken

SEPTEMBER 19, 2023

Plenty! In any team sport, the goal is to win. Connect with Shep on LinkedIn. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.

Customer Service 143

Customer Service Sports Workshop Customer Service Training 143

ShepHyken

MAY 24, 2023

It’s like a professional sports team that played a great game but lost. Connect with Shep on LinkedIn. It’s how you fix it that makes the difference. And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s going to happen. And, it’s not your fault.

Sports 135

Sports Hospitality Workshop Reference 135

Optimove

OCTOBER 29, 2024

Additionally, Opti-X’s recommendation models are tailored to specific industries, providing targeted recommendations, such as suggesting relevant wagers to sports bettors or personalized item recommendations to shoppers. This dynamic adaptation allows businesses to offer increasingly personalized experiences with no effort.

Download 52

Download Sports Events Customer Journey 52

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

OCTOBER 24, 2024

It enhances player revelry by offering auditory cues that complement the visual elements of the sport. The term SFX meaning in games, refers to sound outcomes, which might be brief audio clips that offer comments on sports events. The importance of sound design in slots can’t be overstated.

Sports 52

Sports Transportation Events Entertainment 52

Optimove

DECEMBER 17, 2024

For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition. For example, use targeted promotions to entice casino players into Boxing Day sports betting or tempt sports bettors with festive-themed slot games.

Sports 52

Sports Multi-Channel Download Loyalty 52

ShepHyken

MAY 15, 2020

The Obstructed Sporting Event. My wife and I thought it would be fun to take our kids to a local sporting event. The sports franchise wasn’t listening on their social media channels but ultimately did listen when I contacted them directly. Be sure to connect with him on Twitter and LinkedIn.

Sports 108

Sports Contact Center Social Media Article 108