ENGAGE.cx

SEPTEMBER 23, 2015

While you are checking out the property, the company website recognizes you and your preferred customer status, remembers you like a corner non-smoking room, and extends you an offer of an additional 10% off because of your long-standing loyalty. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 72

Guest Experience Hospitality Hotels B2C 72

InMoment XI

JUNE 5, 2024

Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations. Social Listening We provide valuable insights into brand perception and customer sentiment by analyzing sentiment and trends from social media feeds.

2024 195

2024 Social Media Innovation Document 195

inmoment

APRIL 22, 2019

However, while there are so many of these opportunities for restaurants, Technomic recently noted traffic ranges from flat to down year-over-year, restaurant growth is outpacing population growth, and on top of that, fewer consumers are spending money away from home—down 7% from 2000. Trend #2: The Importance of Engaged Employees.

Guest Experience 40

Guest Experience Engagement 2019 Loyalty Programs 40

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Alida

OCTOBER 27, 2017

Although some traditional retail behemoths such Toys ‘R’ Us and Sears have filed for bankruptcy and are even dying completely with a final breath of liquidation sales, some brands are doubling down on their physical locations by revisiting the in-store experience. In-store inventory innovation secures customer loyalty. Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

InMoment XI

JANUARY 16, 2024

Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. Improved customer satisfaction not only fosters loyalty but can also lead to positive word-of-mouth, attracting new customers to the brand.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

Currency Alliance

OCTOBER 11, 2018

To answer this challenge, and preserve their largest-possible market share, hotels must deploy new technologies on two fronts: inside the hotel, but also with other local places that guests visit, and at digital touchpoints before, during and after their stay. Many of these are experience-enhancers which double up as upselling platforms.

Hotels 40

Hotels Hospitality Loyalty Travel 40

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Tourism Guest Experience Social Media 52

ENGAGE.cx

OCTOBER 13, 2016

While you are checking out the property, the company website recognizes you and your preferred customer status, remembers you like a corner non-smoking room, and extends you an offer of an additional 10% off because of your long-standing loyalty. So, the higher the score, the more engaged the customer.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. How can hotels competitively differentiate their front offices?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Wingstop customers alone consumed 17.9

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

SurveySparrow

OCTOBER 12, 2023

For instance, a questionnaire that is built to collect consumer preferences for eco-friendly products. Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience. Evaluating Customer Loyalty Customers can build or break an enterprise’s credibility.

Feedback 52

Feedback Measurement Insights Customer Satisfaction 52

Playvox

APRIL 14, 2022

The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. In fact, PwC research revealed that 82% of consumers want more human interaction in the future. Don’t Make Guests Wait.

Contact Center 78

Contact Center Omnichannel Events Webinar 78

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Habit #2: Employee satisfaction and loyalty leads to customer satisfaction and loyalty.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

CX University

JULY 31, 2024

Today’s consumers seek prompt responses and personal and transparent interactions, placing a high value on trust as the cornerstone of enduring relationships. The recent trend towards establishing roles like Manager/Director of CX, Loyalty Manager, and Insights Manager indicates a positive direction.

Chief Customer Officer 52

Chief Customer Officer Culture Retail Innovation 52

PeopleMetrics

FEBRUARY 26, 2015

Izzy''s has earned customer loyalty. The extra scoop on top became their customer experience hallmark. Westin Hotels pioneered the Heavenly Bed, turning the hotel guest experience into one centered on the feeling of rest and rejuvenation. As a result, it''s an experience one wants to repeat.

Customer Experience 76

Customer Experience Hotels Guest Experience Employee Experience 76

Service Untitled

FEBRUARY 8, 2012

Brands Keys Customer Loyalty Engagement Index sets Dunkin’ Donuts as number one in customer loyalty for the coffee category. The coffee category included ratings on consumer preferences, the consistency of meeting customer expectations for taste, quality, service, and brand value.

2008 47

2008 Rewards Programs Guest Experience Brand Values 47

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

delighted

JANUARY 28, 2020

Administering feedback programs in this manner is time consuming and complex. If surveys are sent too long after a purchase/interaction, customers will more than likely forget the critical details of their experiences. onboarding, purchase, support), while monitoring overall loyalty with quarterly or biannual relationship feedback.

NPS 44

NPS Hotels Net Promoter Score Retail 44

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. With the director style and the socializer, it’s pretty clear to understand what they need to be able to develop loyalty with the company. Make sure it works.” Of course it does.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

ReviewTrackers

MAY 11, 2018

The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Satiated with choices, consumers are demanding innovation in ways that drive industry trends, menu offerings, and entire operations. Dining Experience.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Consumers Loyalty 93

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

C Space

AUGUST 5, 2018

. “Expectations can and will change; our community is essential to maintaining direct dialogue with our guests and customers to help our growth” – Guest Experience Intelligence, Travel. Getting into consumers’ mindset: five emotional cues that drive sales and loyalty. Just to name a few.

2018 40

2018 Retail Customer Centricity Travel 40