Thematic

FEBRUARY 9, 2025

Imagine the fury of a customer who leaves a comment that’s -0.95 If Dick’s Sporting Goods can identify those with real problems in the returns process, they can make sure customer service prioritizes them.

NPS 62

NPS Sports Net Promoter Score Hotels 62

Optimove

OCTOBER 29, 2024

Additionally, Opti-X’s recommendation models are tailored to specific industries, providing targeted recommendations, such as suggesting relevant wagers to sports bettors or personalized item recommendations to shoppers. This dynamic adaptation allows businesses to offer increasingly personalized experiences with no effort.

Download 52

Download Sports Events Customer Journey 52

Optimove

DECEMBER 17, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Q4, or the fourth quarter of the financial year, is crunch time. For online casino and sports betting operators, it isnt just a festive opportunity; its the years final shot to ramp up revenue, hit targets, and outshine the competition.

Sports 52

Sports Multi-Channel Download Loyalty 52

Experience Investigators by 360Connext

APRIL 23, 2024

By managing customer interactions and feedback efficiently, you can secure more leads and enhance the customer journey, ultimately leading to improved business outcomes. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Gainsight

JANUARY 8, 2021

That is why Jackie coordinates her efforts with PMs to regulate in-product guide releases for optimal customer base success. Set goals and KPIs: Many might be tempted to begin with onboarding guides because that comes first in a customer’s lifecycle.

Sports 52

Sports Roadmap Government Customer Centricity 52

Optimove

OCTOBER 19, 2020

During the COVID-19 pandemic, as the world got shutdown and numerous sporting events were either canceled or postponed, the need to get players trying out new games become a lifeline for many operators. So, encouraging customers to experience multiple products is definitely worth it. Which customers should we focus on?

Sports 98

Sports Events Definition Retail 98

InMoment XI

OCTOBER 4, 2024

The feedback is used to improve the quality of each interaction so that a customer develops and maintains a positive perception of the brand. For example, you can segment customers based on shared experiences or traits. Personalize your customer interactions. Collect customer feedback at each stage of the journey.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Kustomer

OCTOBER 19, 2021

And predicting customer needs before they even have to ask. Even if support teams are now being thought of as “customer experience” teams, the truth of the matter is, CX is a true team sport — touching every part of the organization. Customer-Centricity Starts From the Top Down. Download our complete guide here.

Sports 81

Sports Customer Centricity Download Measurement 81

Experience Matters

APRIL 10, 2015

That’s why I decided to dig into our consumer benchmark data, which includes information about sports preferences. I also examined which companies have the most and least MLB fans in their customer bases. As a diehard Red Sox fan, I love the opening week of baseball. I just did it for fun.

Sports 102

Sports Consumers Customer Base Information 102

ProProfs Chat

NOVEMBER 19, 2021

A demographic survey question is all about capturing personal information and helps you portray a clear picture of your customer base. These poll questions are intended to collect customers’ basic information such as their age, gender, area of residence, etc. Sports Poll Questions. What is your favorite sport to watch?

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

ijgolding

NOVEMBER 8, 2016

In fact, this principle could have been applied to fans of any sporting team, anywhere in the world. Sports clubs, Orient included, are reliant on the loyal support of their FANS to sustain themselves. without FANS, it is unlikely that any sports club would be able to continue existing – especially in a professional capacity.

Sports 95

Sports 2014 Entertainment Definition 95

Happy or Not

FEBRUARY 2, 2023

Typically, trying to please everyone ends up pleasing no one, and the same can be said for building customer experiences and loyalty. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. So how is this made possible? s ays Kenneth G. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

Totango

JULY 23, 2021

What makes a sports team successful? VP of Customer Success : This person oversees the development and implementation of CS strategies, manages the existing customer base, and handles the management and growth of the CS team. Excellent athletes who work together on both offense and defense to win the game.

Customer Success 127

Customer Success Chief Customer Officer 2021 Sports 127

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. Sponsor charities or local sports teams Research local charities or non-profit organizations that resonate with your brand identity. You can also look to sponsor little league teams or local, minor league sports teams. Invest in traditional advertising 14. Strategic partnerships 16.

Seminar 98

Seminar Social Media Advertising Workshop 98

Optimove

FEBRUARY 1, 2024

CRM Lightning Talk # 5 – ​The real MVP: real-time sports data In this final 10-minute talk, Matthew Gilbery , Director of Personalization Offering, explores how to elevate player loyalty and expand your sports betting offerings to enhance the player experience across various channels, fostering a seamless and enjoyable interaction.

2024 69

2024 Sports Download Events 69

Steve DiGioia

OCTOBER 17, 2016

You worked hard for years to build a loyal customer base and now look at you. Your customers are leaving in droves. As customers we are a forgiving bunch. Please remember that a successful business is like a championship sports team. You failed them again. Be honest – face the facts! What happened?

Sports 105

Sports Books Loyalty Customers 105

BlueOcean

JANUARY 20, 2022

The cherry on top of these considerations is the cultural alignment between your organization and your customer base. We regularly partner with brands who like to be able to connect with their customers at a personal level.

2022 156

2022 Contact Center Customer Care Sports 156

CX Accelerator

FEBRUARY 3, 2018

Enhanced Agent to Agent Dialog – Customer Service is a team sport. Be sure to customize based on your unique demographic and challenges. S’s may be resistant to changing behaviors and will need small, specific steps laid out to avoid becoming overwhelmed. The DiSC exercise should be done as a team event.

Interaction 140

Interaction Customer Service Sports Communication 140

ShepHyken

JANUARY 18, 2022

Thinking about how you can pinpoint which tools will allow you to best serve your customer base is mission-critical for growth-focused companies. ” “CX is a team sport. Oftentimes, it’s via phone, email, zoom calls, text message, etc. Each channel represents opportunities or challenges.

Average Handle Time 82

Average Handle Time Sports Customer Experience Management Document 82

ClearAction

SEPTEMBER 27, 2018

Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through. Every manager bears the responsibility to provide customer experience excellence context to what they communicate verbally and non-verbally. Innovation — Creating Mutual Value.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

BirdEye

MAY 24, 2023

Customer referral Your existing customer base is one of your most valuable marketing and sales resources when it comes to referrals. That’s why in this type of referral program, a business incentivizes its existing customers to refer new customers.

Social Media 98

Social Media Reference Sports Sales 98

Elevio

OCTOBER 9, 2018

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. The challenge of creating knowledgeable customers. Historically, May is the busiest time for tournaments.

Sports 69

Sports 2008 2019 2017 69

Kustomer

APRIL 25, 2022

For example, marketing teams can leverage recurring customer data to re-engage previous customers based on their preferences, with a hyper-personalized email retargeting campaign. It’s essential that any chat solution be equipped to improve the time it takes to efficiently resolve customer issues and questions.

E Commerce 89

E Commerce E-support Net Promoter Score Sports 89

ClearAction

AUGUST 3, 2015

Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes? As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. Not so fast. Yet action is sorely needed!

Customer Experience 80

Customer Experience Customer Experience Management Sports Customers 80

ClearAction

AUGUST 29, 2015

Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B) Retained customers may or may not offset the investment. (C) Related articles: Are You a Customer Experience Action Hero?

ROI 117

ROI Customer Experience Culture Customer Experience Management 117

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

Optimove

MAY 27, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: It has never been more difficult for brands to engage with customers in a way that ensures relevance, secures conversion, drives loyalty, and maximizes lifetime value.

Sports 52

Sports Events Download Insights 52

ChurnZero

JULY 2, 2020

So prospects who are just browsing through our portal see how we interact with our customers and react to their feature requests. They see the thought leadership content and best practices we share with our customer base. The journey for many of our current customers actually started way before the day they became a customer.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Optimove

JULY 23, 2024

Consumers, not just iGaming users, demand a personalized experience where they are recommended content based on their interests and user activity. Brands can create a more engaging and satisfying environment by offering tailored recommendations, like popular slot games, bonuses and promotions, and sports betting options.

Sports 52

Sports Download Return on Investment Loyalty 52

Retently

AUGUST 9, 2018

If you’re interested in hearing about a successful Voice of the Customer example , look no further than Porsche. The vehicle was quite different from the existing high-performance sports cars the brand was known for. Porsche underwent exhaustive customer research before going ahead with product development.

Feedback 87

Feedback Insights CEM Net Promoter Score 87

Optimove

AUGUST 29, 2019

Many sport betting operators send their communications – whether it is ad-hoc information campaign based on weekend matches or automated promotions – to all their players at the same time. Most of sport events occur during weekends, which dramatically effects the betting trend that reaches the weekly peak on Saturday.

Communication 12

Communication Sports 2018 Brands 12

ShepHyken

JUNE 28, 2022

As a result, they don’t go above and beyond to build a strong relationship with the customer base in the industry that they work in. Customer service is a team sport. Technology, like Realtime Feedback, can help you work with your customers to create the best experience for them.

Social Media 66

Social Media Entertainment Sports Feedback 66

ClearAction

DECEMBER 31, 2015

CX excellence is about people (suppliers) giving their best to people (customers) who are willing to reward that with their wallets and enthusiasm.” ” Creating World-Class Customer Experience Teams. “In sports, a great deal of thought goes into creating winning teams.

Customer Experience 63

Customer Experience ROI Government Sports 63

C Space

JANUARY 18, 2021

One customer put it best when they said: “We are in dire emergency status. It’s a people store, not just a customer-based company. Knowing the depth of customer love for HEB, we weren’t surprised to see the company take the top spot in Dunhumby’s 2020 Retailer Preference Index, jumping ahead of Amazon Fresh and Trader Joe’s.

Engagement 116

Engagement 2020 2021 Financial 116

Help Scout

JULY 29, 2021

Instead of calling it a list of FAQ, it uses sports terminology and calls it “Quick Assists.” It’s essential to ensure that your FAQ reflect the tone and design of your brand; otherwise, your customers will feel alienated. Internal FAQ and documentation can be similarly helpful in understanding the trends within your customer base.

Document 142

Document Article Telecommunications Brands 142

Lumoa

FEBRUARY 6, 2018

(which leads to more recommendations, by the way), identify patterns in customer experience data from all sources to create greater insights as impetus for managers to make changes for the greater good, to motivate collaboration, and to inspire customer experience excellence as context for everything the company does, facilitate collaboration across (..)

2018 121

2018 Customer Experience Customer Centricity Culture 121

ShepHyken

JULY 31, 2020

A fantastic example of using live chat as a growth hacking technique to provide better customer service is the VPN provider, PureVPN. They were facing the challenge of increasing sales and improving overall customer satisfaction on their website. She is working with Acquire as a digital marketing expert.

Customer Service 88

Customer Service Customer Experience Net Promoter Score E Commerce 88