ShepHyken

JANUARY 28, 2025

If they arent dealing directly with customers, they are supporting someone who is, or they are part of the process that impacts the overall service and experience. Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts. Its something you do.

Loyalty Programs 93

Loyalty Programs Customer Service Training Workshop Culture 93

ShepHyken

MARCH 4, 2025

If customers are frustrated by your competitions complicated return policies, make sure you arent guilty of the same. Share insights with your team and use them to stay customer-focused and ahead of your competition. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 83

Workshop Feedback Customer Service Training B2B 83

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. These are investments focused on your employees.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Customer Guru

AUGUST 8, 2018

Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. Augie Ray Follow @augieray. Chip Bell Follow @ChipRBell. Jackie Huba Follow @jackiehuba.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

ShepHyken

JULY 15, 2022

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 7: You plan a trip to visit the client in person for a two-day workshop to ensure success and implementation. You see what other freebies you can share to add additional value.

Workshop 136

Workshop Social Media 2022 Article 136

ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service. What are the qualities of a customer-focused employee?

Workshop 81

Workshop 2011 2012 Leadership 81

CSM Magazine

MARCH 14, 2025

Here, we explore six essential skills every customer service coach should nurture to build a high-performing, customer-focused team. Active Listening The first step to providing excellent customer service is understanding the customers needs. Run workshops that simulate real-life problems your team might encounter.

Customer Service 52

Customer Service Workshop Feedback Communication 52

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. And, its customers are loyal.

2024 83

2024 Article Customer Service Retail 83

Beyond Philosophy

JULY 17, 2017

If customers just had a gadget that could do more or electronic kiosks they could play with in the store, or a virtual reality app – well, then the customer experience would be great. When emotions are positive, you build loyalty and long-term value. But technology alone is never the answer. Royal Caribbean: Dream Vacations.

Technology 132

Technology Touchpoint Workshop Books 132

ShepHyken

SEPTEMBER 1, 2024

Helping Companies & Organizations Create an Amazing Customer-Focused Culture by CXO Magazine This week, we’re starting the Top Five roundup with a Bonus article. 4 Trends Impacting Retail Customer Loyalty, and How to Overcome Them by Foundever (Foundever) Are your customers becoming more price-conscious and less loyal?

Article 74

Article Magazine Customer Service 2024 74

Steve DiGioia

DECEMBER 5, 2016

As some companies grow, they purposely change their shift from customer focused to bottom line focused. For those that are interested in staying focused on the customer, it is more important than ever to hire the right people that fit the customer focused culture. Long term that can be a mistake.

Culture 105

Culture Metrics Hotels Customer Centricity 105

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top!

Customer Experience 95

Customer Experience Customer Service Net Promoter Score Workshop 95

ShepHyken

MAY 22, 2023

My Comment: I’ve always believed (and have written numerous articles about the topic) if you want a good customer experience, it starts with a customer-focused culture. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

2023 14

2023 Article Customer Service Loyalty Programs 14

One Millimeter Mindset

NOVEMBER 12, 2018

To showcase the real value we bring when serving customers, focus on the customer experience value of collaborative storytelling. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Right here, Today.

Workshop 75

Workshop Customer Retention Events Culture 75

ShepHyken

DECEMBER 17, 2023

Also included are short summaries of the customer-centricity strategies from five of the most recognizable brands on the planet. Loyalty beyond Points: Boost Customer Lifetime Value with a CX-First Approach by Leanne Franks (InternetRetailing) Nearly every British retailer offers a loyalty programme.

Article 64

Article Customer Service 2023 Customer Centricity 64

C3Centricity

AUGUST 6, 2024

Let’s take a look at nine key hurdles I have noted in working with my clients, and discover how to solve them, ensuring your business stays ahead in the race for customer loyalty and sustainable growth. times higher customer retention and 1.9 times higher average order value.

Customer Centricity 62

Customer Centricity Culture Leadership Workshop 62

One Millimeter Mindset

MAY 23, 2019

Lead a more employee- and customer-focused workforce. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Liberate yourself from toxic professional stories. Planning your next corporate or association meeting? Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Then, take these next steps….

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

DECEMBER 13, 2018

It simply is a matter of understanding where to look, how to listen, the questions to ask, and then how to collaborate and translate into enduring, customer-focused stories. I will be honored to customize my keynotes and workshops to your next event. Right here, Today. Discover what is Possible, Tomorrow.

Blog 68

Blog 2018 Workshop Customer Retention 68

One Millimeter Mindset

NOVEMBER 28, 2018

And while organizations talk the talk about being customer-focused, walking the walk falls short. However, busily-focused on completing the tactical assignments they equate to being customer-focused. Rather than creating strategically-positioned contributions to customer experience. Subscribe to my blog.

Customer Retention 61

Customer Retention Culture Workshop Customer Focused 61

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

DECEMBER 10, 2018

We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. And guess what?

2018 65

2018 Blog Workshop Innovation 65

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Reference 66

Reference B2C Workshop Customer Service Training 66

Wootric

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

DECEMBER 17, 2018

And subsequently lose sight of our customer-focus. However, understanding how we reacted to the stuff which derailed our customer-focus – in the past – smooths out performance inconsistencies moving forward. Hire me to speak or conduct a workshop at your next corporate or association event. What would you add to it?

Workshop 66

Workshop Sales Customer Focused Blog 66

One Millimeter Mindset

DECEMBER 19, 2018

When you propose solutions to customers, both new and old, within this 18-month time frame, expectations about deliverables become more realistic. Measuring effectiveness of programs, services and return on investment becomes more strategically customer-focused. Consider the impact of this strategy on customer experience.

Customer Retention 73

Customer Retention Return on Investment Workshop Sales 73

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? Start serving those valuable customers better and better each day, moving forward.

Workshop 71

Workshop Customers Events Culture 71

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Customer Success Around the Web.

2020 72

2020 Customer Success Events Workshop 72

One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they create remarkable, enduring and innovative customer-focused output and outcomes. Hit this link and let’s collaborate, shall we? Contact me.

Workshop 55

Workshop Innovation Events Customer Retention 55

One Millimeter Mindset

DECEMBER 5, 2018

First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Fourth, how does an employee experience culture walk the talk, and walk the walk, as a collaborative customer-focused culture? Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Workshop Employee Experience 63

One Millimeter Mindset

NOVEMBER 8, 2018

An association or organization sends a clear message to their customers about whether they are more technology-focused than customer-focused. When we abandon customers repeatedly throughout their relationships with our organizations and associations, they defect. Listen to my video o n Customer Abandonment.

Customer Retention 71

Customer Retention Culture Workshop Banking 71

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post. Think about it.

Customer Experience 70

Customer Experience Entertainment Workshop Customer Retention 70

One Millimeter Mindset

JULY 30, 2018

In order to get a more complete picture of customer experience, consider the value of a customer-focused, collaborative and engaged workforce in “sticking close to the customer.”. When employees develop customer experience antennae, they become the keys to in-depth customer insights.

Customer Experience 48

Customer Experience Workshop Sales Insights 48

One Millimeter Mindset

JULY 18, 2018

Customers hear from your organization a lot, in addition to hearing from every other organization they do business with. Looking for a speaker or workshop on customer experience and customer retention for your next association or organizational meeting or event? Contact me and let’s get started collaborating!

Customer Experience 51

Customer Experience Workshop Seminar Customer Retention 51

One Millimeter Mindset

SEPTEMBER 3, 2018

Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Contact me.

Article 50

Article Workshop Customer Retention Innovation 50

Myra Golden

DECEMBER 19, 2017

Her personalization caused her to be completely unwilling to work with the customer. She didn’t want to discuss things, and she certainly didn’t want to give the customer an in-store credit. Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right.

Customer Service Representative 45

Customer Service Representative Customer Service Workshop Customer Service Training 45