delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

InMoment XI

SEPTEMBER 28, 2021

Fostering true loyalty and engagement with customers starts with the basics—and we’re laying those out for you in our top tips, listed below! Providing your customers with an open channel for communication and feedback engages your customers and strengthens your relationship with them. All of these are good attempts.

Loyalty 389

Loyalty Feedback Advertising Customer Relationship Management 389

Customer Bliss

APRIL 5, 2019

Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? He tells that they re-designed the digital platform on the web and on the mobile app to bring content together in a unified and engaging way. Is your website truly engaging your audience? Go beyond demographics.

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

JUNE 30, 2022

It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! Again, employees can be a goldmine of information—but are you listening to them?

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 261

Customer Experience Events Customer Service Representative Culture 261

InMoment XI

OCTOBER 7, 2024

Smart Recommendations and Summaries Reduce time to insights and improve program engagement with coaching recommendations Let AI be your sidekick to make sense of your customer voice in seconds. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.

Events 243

Events Competitive Advantage Innovation 2024 243

GetFeedback

APRIL 29, 2019

Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Event feedback. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Employee engagement feedback.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Challenge attendees to participate in some ways beyond the events.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. Best practices for re-engagement email marketing. But before you get started with using email marketing for re-engagement, there are a couple of best practices to follow. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

InMoment XI

NOVEMBER 16, 2021

Below, I’ve identified three specific things you can do: Consider Doing a Census: Some CX programs still engage in sampling instead of sending survey invitations to all eligible customers. They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events).

Automotive 370

Automotive Hotels Social Media Events 370

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Training, online events and webinars. Customer experience is a new department , focus or strategy and leaders need a resource. The best athletes have coaches.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Document Employee Experience Events 370

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

InMoment XI

NOVEMBER 7, 2024

Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Create Segments and Triggers You can create customer segments based on behaviors, demographics, and other criteria, such as purchase history or engagement level.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. GetFeedback’s SMS Invitations. What do SMS surveys look like at GetFeedback?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

GetFeedback

JANUARY 28, 2020

It’s no doubt that you are using social media to engage with your customers. Customer retention is the process of engaging existing customers to continue doing business with you and stop switching to your competitor. Social media releases new features and technologies that allow marketers to engage and retain customers easily.

Social Media 322

Social Media Customer Retention Customers Article 322

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. At this stage, the cross-functional CX coalition team is also working on engaging the entire workforce in the strategy.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Optimove

JUNE 22, 2023

Customer engagement:   Beacons are great when it comes to elevating the personalized in-store shopping experience, and by default, engaging customers at precisely the right moment. They can also be used to trigger an event as a customer leaves a physical location, so for example, “Enjoyed your visit?

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

Brandwatch CX

DECEMBER 20, 2023

Running an event? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. Here are some tips for choosing and utilising an event hashtag that will be a success: 1. Obviously, a relevant word is better than something seemingly unrelated to the event.

Events 96

Events Presentation Marketing Engagement 96

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. Events: Share details of upcoming events to increase registrations and drive foot traffic.

Multi-Channel 195

Multi-Channel Events Management Engagement 195

CX Accelerator

DECEMBER 22, 2022

Chief Engagement Advisor: Jeremy Watkin. The Chief Engagement Officer is focused on generating value for the current members of CX Accelerator. We'd love to be a part of your everyday.receiving a burst of inspiration and new valuable interactions each time you engage with the community. Chief Learning Advisor: Jenny Dempsey.

Brands 36

Brands 2023 Leadership Events 36

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

Brandwatch CX

DECEMBER 20, 2023

Running an event? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. Here are some tips for choosing and utilising an event hashtag that will be a success: 1. Obviously, a relevant word is better than something seemingly unrelated to the event.

Events 90

Events Presentation Marketing Engagement 90

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 195

Hospitality Call Center Retail NPS 195

Retently

NOVEMBER 29, 2024

Limit surveys to the most relevant questions to maintain engagement and increase completion rates. These numbers make it clear: a great first impression isn’t just about making someone feel good in the moment but laying the foundation for trust, engagement, and advocacy. This ensures feedback is relevant and actionable.

Events 124

Events Feedback Interaction E-support 124

BirdEye

MARCH 29, 2023

What if we told you that monitoring a few social media engagement metrics can make all the difference? The key to unlocking the full potential of your social media presence is to improve your engagement rates. Table of contents What is social media engagement? Why is social media engagement important for your business?

Social Media 98

Social Media Engagement Metrics Measurement 98

InMoment XI

JULY 13, 2022

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. 4: Engage Your Promoters. Alternatively, you could create a VIP ‘space’, where exclusive content and in-person events are offered. #5: One way to do this is to customize the NPS follow-up question.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. Some Local Guides even receive additional Google Drive storage as a perk.

Management 195

Management Feedback Information Brands 195

InMoment XI

OCTOBER 25, 2024

Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. They help you engage the local community and show them that you’re more than just a place to dine.

Feedback 195

Feedback Management Social Media 2024 195

Optimove

AUGUST 1, 2023

With mobile marketing, specifically push notifications for mobile apps and PWAs, sending real-time, contextual messaging is the best way to keep your players engaged; if you caught our CRM Lightning Talk at ICE 2023 , you’ll already know that real-time campaigns have 10x the engagement of their scheduled counterparts.

Engagement 96

Engagement Marketing Events Sports 96

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Key Takeaways: Leverage bets on favorite individual players to maintain engagement after a favorite team is eliminated.

Sports 69

Sports Engagement 2024 Events 69