Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. We want to ensure that all elements of the guest experience are as great as they can be,” shares Schohl.

Sports 174

Sports Entertainment Webinar Guest Experience 174

InMoment XI

OCTOBER 3, 2024

When you personalize your customer experience, customers are more likely to make the initial purchase and more likely to return for future purchases, which will increase customer retention. Seek Customer Feedback In order to improve customer retention, you will need to solicit and respond to customer feedback.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Tourism 112

Tourism Entertainment Guest Experience Hospitality 112

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy.

Guest Experience 88

Guest Experience Document Entertainment Hospitality 88

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. By teaming with InMoment, Tough Mudder is able to report Net Promoter Scores and review participant feedback within a week of every event.

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

JANUARY 24, 2025

Hotels can create short, entertaining videos featuring property tours, quirky behind-the-scenes moments, or trending challenges to capture the attention of active users. Showcase guest reviews to build trust with user-generated content. Use video storytelling to share guest experiences and emotional narratives.

Social Media 52

Social Media Hotels Marketing Travel 52