InMoment XI

OCTOBER 3, 2024

This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Implement Loyalty Programs Implementing a loyalty program can be one of the most effective customer retention strategies that your organization invests in. Why is Customer Retention Important?

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

ShepHyken

OCTOBER 31, 2017

In this role, Josh has enabled numerous attractions to improve how they meet and exceed expectations, and then follow through by harnessing satisfaction and converting it to lifelong loyalty. Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. .

Tourism 112

Tourism Entertainment Guest Experience Hospitality 112

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Habit #2: Employee satisfaction and loyalty leads to customer satisfaction and loyalty.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

BirdEye

JANUARY 24, 2025

Responding to comments, reposting stories, and answering queries builds human connection and drives loyalty. Hotels can create short, entertaining videos featuring property tours, quirky behind-the-scenes moments, or trending challenges to capture the attention of active users.

Social Media 52

Social Media Hotels Marketing Travel 52

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. Move beyond analog to a fully integrated, digital experience—a concept that only 11% of hotels are currently entertaining.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Day Two: Dallas. As a result, customer net sentiment on game day 2020 jumped an amazing +7% from 2019 game day.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60