InMoment XI

MAY 31, 2022

And don’t discount the data your customers volunteer on social media and review sites. You can gather valuable anecdotal evidence from a social media listening tool – as well as from the stories of your own customer success and customer service managers. Or journey by departments ….

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Experience Investigators by 360Connext

DECEMBER 15, 2014

Word of mouth can have a huge impact on a brand’s image, thanks to social media, so disappointing one customer from the 99% can result in consequences these brands might be prepared for. One disappointed customer can create quite a stir, as this British Airways customer did when he paid to promote a tweet about his rage.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Using either digital signage or old-fashioned price tags, why not encourage customers in-store to learn more via the app or online, especially around those products which are searched the most? This type of valuable, contextual help for customers might be the reassurance they need to make a purchase.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Great Social Media Examples.

Social Media 89

Social Media Blog Customer Service White Paper 89

Customer Bliss

OCTOBER 30, 2018

Then, they train these folks how to make change in their hand the old-fashioned way and how to count it back to you. Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. It is a condition for earning that sale.

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

Experience Investigators by 360Connext

MARCH 18, 2015

It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. This was my sixth visit to SXSW. It has changed dramatically in those six years.

Interaction 275

Interaction 2015 Innovation Fashion 275

Experience Investigators by 360Connext

MARCH 12, 2015

Wearable technology that’s more fashion than functional – the iWatch is just the beginning?? Customizing experiences without effort – where will customers be able to flirt with different products without physically moving around? Find me on Twitter or reply to us here.

2015 215

2015 Customer Experience Fashion Social Media 215

Experience Investigators by 360Connext

MAY 23, 2019

As a young model, Kloss used social media to share “behind the scenes” life at runway shows. She was reprimanded and told the whole idea of fashion was about being exclusive and elite. The service recovery model could also help actually build loyalty.

Insights 40

Insights Net Promoter Score Social Media Events 40

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics.

Social Media 78

Social Media Marketing Fashion Books 78

Michel Falcon Experience

FEBRUARY 21, 2019

In my interview with Rachel David , founder of Hashtag Communications , we discuss social media customer service, managing remote employees and how businesses can leverage influencers to build trust with potential customers. So, I told people on my social media, this is what happened.

Social Media 68

Social Media Customer Service E Commerce Customers 68

CSM Magazine

APRIL 19, 2021

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . The collaboration builds on Xpedition’s broad portfolio of solutions that are designed for users across fashion who are working in one of the most dynamic and challenging retail environments seen in modern times.

Fashion 72

Fashion Loyalty Apparel 2004 72

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 59

Social Media Marketing Events Advertising 59

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. When in Rome, when on Twitter Social media can be a great place to get your brand voice across.

Social Media 98

Social Media Brands Blog Entertainment 98

NetBase

JANUARY 2, 2019

Influencer marketing is a major component for all brands with a social media presence, but it’s still a fairly new practice. It’s exciting to think of someone like Kylie Jenner or Taylor Swift sharing about your brand – especially knowing how many fans they have on social. Here are some steps to avoid them.

Social Media 74

Social Media Fashion Advertising Brands 74

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Social media platforms – Where customers engage with brands, leave reviews and ask questions. However, only 51% of businesses currently use social listening to inform their strategy.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

Think Customers

JANUARY 17, 2025

When choosing when and where to adopt new technologies, brands should focus on how they can improve the customer journey and meet business goals, said Trang To, vice president of omni at Tapestry, which owns luxury fashion brands including Coach and Kate Spade. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

InMoment XI

APRIL 26, 2022

How do they feel about your company’s social media presence? Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Paper Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

Optimove

MARCH 11, 2025

Just as Swift meticulously plans her song and album releases, social media teases, and Easter eggs, AI enables brands to anticipate customer preferences and adjust marketing strategies accordingly. Omnichannel Consistency : AI ensures personalization efforts remain consistent across all touchpoints, creating a seamless experience.

Social Media 52

Social Media Download Fashion Omnichannel 52

Beyond Philosophy

NOVEMBER 15, 2018

However, I bring it up because Professor Hamilton shared it on social media. He said he did it to let his friends know he was manly enough to do his own yard work, which leads to my point: social media is a channel for our Conspicuous Consumption activity. However, what we post on social media is heavily filtered.

Social Media 148

Social Media Fashion Customers Presentation 148

NetBase

APRIL 17, 2020

With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. So, what are beauty and fashion brands doing to stay top of mind with their well-established customer base?

Fashion 64

Fashion Brands Social Media Hospitality 64

GetFeedback

JUNE 3, 2019

You can easily find out what your audience would like to see more from you by running a small poll or survey on your social media pages. These will make your content relatable to both your brand’s identity and your customer’s preferences.

Customer Experience 186

Customer Experience Marketing Fashion Social Media 186

Brandwatch CX

JANUARY 30, 2019

We use social media as an outlet to vent our frustrations. We use social media to research brands and get suggestions before we purchase products. We reach out to brands on social media, and expect them to respond to us. But which brands are truly making the most of social media?

Brands 95

Brands Customer Experience Social Media Airlines 95

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. When your loyalty program members do reach for the phone/email/chat tool/social media to get help, it is critical to shift away from a transactional mindset. Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Customers That Stick

FEBRUARY 26, 2015

My name is Nicole Miller and I graduated in 1990 at Marymount University where I received a bachelors degree in business and fashion merchandising. > In five years, the most important social media channel for customer service will be Facebook and Twitter. > Meet Nicole Miller! Fill-In-The-Blank. >

Customer Experience 164

Customer Experience Retail Travel Fashion 164

delighted

JUNE 3, 2021

On the other, recent developments in IT infrastructure and data analytics have made it possible to track a customer’s journey across multiple touchpoints, from social media ads and interactions, to the website, app, chat, customer service calls and email, and finally back to the brick-and-mortar store.

Omnichannel 101

Omnichannel Retail Consumers 2021 101

Alida

FEBRUARY 23, 2018

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes.

Apparel 82

Apparel Retail E Commerce Fashion 82

Customers That Stick

OCTOBER 16, 2014

Look at social media and see daily tweets and articles shared about service failures at these companies. Surveys continue to show that the majority of customers are still turning to good old fashioned phone calls to get their problems solved. The service quality received has been excellent 99% of my stays. Fill-In-The-Blank. >

Customer Experience 124

Customer Experience Social Media Contact Center Fashion 124

Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. If you want your employees to make it a habit to deliver exceptional service, you need to make it a habit to thank them when they do. Thank them in person and publicly.

Customer Service 136

Customer Service Fashion Exceptional Customer Service Social Media 136

ShepHyken

MAY 31, 2021

Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. I have added my comment about each article and would like to hear what you think too.

Article 135

Article E Commerce 2021 Customer Service 135

Oracle

OCTOBER 2, 2019

In 2017, British online fashion and cosmetics retailer ASOS introduced its Style Match app, providing shoppers with a new way to discover products. For example, a user could take a screenshot of an influencer’s fashion ensemble on Instagram and upload it to Style Match. Why does this matter?

Technology 87

Technology Social Media Fashion Retail 87

Interactions

JANUARY 21, 2025

After the Crisis: Follow Up, Show Your Concern, and Learn Even after service is restored, your brand could suffer repercussions if complaints about poor customer service during the outage gain traction on social media or in the news. Build bonds with customers by using your IVA to follow up with them after an outage.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

CSM Magazine

JUNE 30, 2021

The days of gathering a marketing team and spending huge budgets on marketing are seeing some competition from social media marketing. Using social media, a business can stay open 24/7 to attend to customers whenever. Using social media, a business can stay open 24/7 to attend to customers whenever.

Social Media 52

Social Media Entertainment Seminar Fashion 52

Second to None

APRIL 18, 2019

Marketing strategies inevitably change over time–especially when that time covers the birth of social media, a slew of technological advances and the blossoming of a new generation. Cultural shifts have led to the adoption of new customer demands and values, pushing companies to evolve towards these changes. 2,3] [link].

Marketing 76

Marketing Customer Experience Social Media Fashion 76

SurveySensum

MARCH 14, 2025

Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys. Why it matters : Identifies the most effective marketing channels (social media, email, TV, etc.)

Marketing 52

Marketing Social Media Demo Insights 52