CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.

Webinar 150

Webinar Insights Customer Insights Presentation 150

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.

Webinar 52

Webinar Demo NPS Feedback 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 78

Insights Webinar Feedback Innovation 78

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 78

Insights Webinar Feedback Innovation 78

Feedbackly

JUNE 20, 2024

Net Promoter Score (NPS) is one of the most popular CX metrics used for gathering feedback and gauging customer loyalty. But, understanding customers, especially the empowered customers we deal with at present, requires a comprehensive feedback collection strategy that taps into all the factors that affect a consumer’s purchasing decision.

NPS 52

NPS Feedback Net Promoter Score Webinar 52

SurveySparrow

JULY 19, 2023

The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. Before we dive into the article, the 55 best VoC questions, let’s explore some important factors affecting these questions, the value of their feedback and how SurveySparrow helps you make use of them. Performance 46.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 195

Social Media Insights Feedback Loyalty 195

Feedbackly

MAY 15, 2024

It’s time to reveal the insights. The research not only maps out the future direction of the CX industry but also provides highly valuable insights into how CX programs vary across different industries in terms of budget, data collection, data usage, and much more.

Webinar 52

Webinar 2024 Leadership Feedback 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

Feedbackly

APRIL 12, 2023

Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! To help our customers and friends stay ahead of the competition, we’re thrilled to announce our upcoming webinar collaboration with Zendesk , an award-winning customer service software.

Webinar 52

Webinar Measurement Government Feedback 52

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. These touchpoints could include onboarding, feedback requests, or follow-ups.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

MARCH 21, 2022

With that being said, Graham Tutton, InMoment’s Global Head of Consumer Products, has put some thoughts together around some of the biggest challenges facing the utilities sector, and what customer experience leaders can do about these for our latest webinar. Challenge #3: Taking Action on Feedback. Let’s dive in!

Brands 397

Brands Roadmap Webinar Social Media 397

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 78

Feedback Touchpoint Webinar Customers 78

Hello Customer

MARCH 15, 2023

There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable. For example: what if the feedback categories don’t fully match with your internal KPIs ? By default, ISAAC already generates a fine-grained analysis on multiple levels.

Insights 52

Insights Feedback Transportation Touchpoint 52

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. And if that’s ROI, you want to build a program that will allow you to capture insights that can be turned into actions that result in financial returns.

ROI 418

ROI Customer Experience Webinar Financial 418

Lumoa

SEPTEMBER 1, 2023

Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Check it out below! Pretty neat!

2023 147

2023 Webinar B2C ROI 147

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 111

Feedback Customer Journey Call Center Customers 111

SurveySensum

AUGUST 23, 2024

In this fast-paced digital world, businesses are turning more and more to QR code surveys as they provide a quick, interactive, and mobile-friendly way to gather actionable insights. Ease-of-use : Users can simply just scan the code on the go and can instantly give feedback without opening their email or typing in a web address.

Feedback 52

Feedback Download Events Demo 52

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Path Insights. Prescriptive Insights.

Insights 231

Insights CEM NPS ROI 231

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Feedback 52

Feedback 2024 Demo Social Media 52

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

Feedbackly

OCTOBER 12, 2021

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business?

Feedback 52

Feedback Webinar Customers Sales 52

SurveySparrow

DECEMBER 25, 2023

Quickly turn valuable feedback into actionable insights for sustainable growth and success! Craft Conversations with Precision using NPS Software Unlock Insights, Boost Loyalty Please enter a valid Email ID. Insights on the Spot: TNPS gives you the power to know precisely how your customers feel right after interacting with you.

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

Happy or Not

APRIL 26, 2023

Customer feedback is an essential tool for understanding the real experience your business offers. But can you set up the feedback collection in a way that produces the maximum amount of quality feedback? HappyOrNot Academy will help you use our solution efficiently, ensuring continuous feedback volumes and useful insights.

Feedback 36

Feedback Webinar Insights Measurement 36

CSM Magazine

SEPTEMBER 24, 2021

Reuters Events have announced the next free customer service & experience webinar: ‘Driving Customer Lifetime Value with Effortless Experience.’. This webinar will seek to provide insight on ways in which we can nurture customer loyalty through providing effortless experiences. Speakers include: Dr Nicola J.

Webinar 52

Webinar Loyalty Programs 2022 Loyalty 52

InMoment XI

NOVEMBER 2, 2022

All of your customer data needs to exist in one place, where it can be accessed from anywhere in the organization, meaning that the game changing insights you need to acquire new customers, keep the old ones, expand customer lifetime value, and cut inefficient or costly processes are all in one place.

ROI 370

ROI Return on Investment Airlines Call Center 370

Feedbackly

OCTOBER 12, 2022

To help you develop your Emotional Experience program further or to help you get started with it, we have put together this Q&A webinar. During her career, she has also led a startup intending to change the world of customer feedback collection – CX has always been in her heart. About the speakers. JAAKKO MÄNNISTÖ. EVELY KAASIKU.

Webinar 98

Webinar B2C Feedback Measurement 98

SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. Dive into this blog to explore 11 actionable insights and uncover the full potential. Elevate services by incorporating direct customer support surveys to gather insights.

Insights 52

Insights Customer Experience Metrics NPS 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

Alida

MAY 16, 2018

More than 100 senior leaders joined us on the Refinery Rooftop to network and hear how three industry-leading companies—BuzzFeed, Stanley Black & Decker and Group Nine Media—are transforming their company DNA to become insight-driven businesses. Stanley Black & Decker: Integrate insight at every stage of product development.

Insights 154

Insights Events Advertising Webinar 154

Feedbackly

FEBRUARY 15, 2023

At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to improve business results. Welcome to join another super practical CXforum webinar! Customer emotion can be evaluated in numbers, for example, with the help of the Emotional Value Index (EVI®).

Webinar 52

Webinar Measurement Feedback Customers 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Insights 52

Insights Customer Success Webinar Culture 52

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. It’s easy to ask for feedback!

Feedback 111

Feedback E-support Metrics NPS 111

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! It’s like a gold mine of insights that can propel your business to new heights. Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play.

Feedback 52

Feedback 2024 Culture Demo 52