InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Use analytics tools, customer feedback, and data from CRM systems to monitor how customers interact with your brand across touchpoints.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

MARCH 18, 2024

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.

Insights 195

Insights Multi-Channel Webinar Social Media 195

InMoment XI

JANUARY 27, 2025

At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Social Media Apparel 195

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough.

Webinar 150

Webinar Insights CEM Reference 150

CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough.

Webinar 150

Webinar Insights CEM Reference 150

InMoment XI

MARCH 21, 2022

With that being said, Graham Tutton, InMoment’s Global Head of Consumer Products, has put some thoughts together around some of the biggest challenges facing the utilities sector, and what customer experience leaders can do about these for our latest webinar. Challenge #3: Taking Action on Feedback. Let’s dive in!

Brands 397

Brands Roadmap Webinar Social Media 397

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. In this article, we recap the discussion and highlight the key takeaways which can help you turn your customer insights into actions that drive business value.

Webinar 150

Webinar Insights Customer Insights Presentation 150

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. And if that’s ROI, you want to build a program that will allow you to capture insights that can be turned into actions that result in financial returns.

ROI 418

ROI Customer Experience Webinar Financial 418

InMoment XI

NOVEMBER 2, 2022

All of your customer data needs to exist in one place, where it can be accessed from anywhere in the organization, meaning that the game changing insights you need to acquire new customers, keep the old ones, expand customer lifetime value, and cut inefficient or costly processes are all in one place.

ROI 370

ROI Return on Investment Airlines Call Center 370

CloudCherry

MARCH 28, 2019

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Journey-based insights. Path Insights. Prescriptive Insights.

Insights 231

Insights CEM NPS ROI 231

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Social Media 262

Social Media Webinar Feedback Books 262

Experience Investigators by 360Connext

DECEMBER 31, 2014

Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Are there topics you’d like us to cover in webinars or guests you’d like us to invite on the podcast?

2015 247

2015 Webinar Entertainment Leadership 247

GetFeedback

JULY 19, 2019

The number of insights gleaned from the data. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction. Subsequent NPS/CSAT scores and retention rates.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Alida

MAY 16, 2018

More than 100 senior leaders joined us on the Refinery Rooftop to network and hear how three industry-leading companies—BuzzFeed, Stanley Black & Decker and Group Nine Media—are transforming their company DNA to become insight-driven businesses. Stanley Black & Decker: Integrate insight at every stage of product development.

Insights 154

Insights Events Advertising Webinar 154

Experience Investigators by 360Connext

APRIL 14, 2020

Determine what goals you have, so it’s very clear what actions to take once you gain the insights you’re seeking. Determine what goals you have so it's very clear what actions to take once you gain the insights you're seeking. Consider a recipe to gain the insights you need. Click To Tweet. Click To Tweet.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 195

Social Media Insights Feedback Loyalty 195

GetFeedback

NOVEMBER 25, 2019

So, as you’re monitoring your CSAT score, you should also be collecting feedback, acting on it, and implementing other strategies that will actually improve the experience; this will ultimately lead to a better CSAT score and other desirable business outcomes. Trends, competitors, and expectations change. .

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Here’s Why Measuring the Financial Returns of CEM Is a Necessity.

ROI 256

ROI Financial CEM Metrics 256

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 98

Webinar 2021 Chief Customer Officer B2B 98

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. Even among season-ticket holders, we weren’t getting a consistent set of feedback.”.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. It’s easy to ask for feedback!

Feedback 111

Feedback E-support Metrics NPS 111

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Here’s Why Measuring the Financial Returns of CEM Is a Necessity.

ROI 225

ROI Financial CEM Metrics 225

Lumoa

SEPTEMBER 1, 2023

Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Check it out below! Pretty neat!

2023 147

2023 Webinar B2C ROI 147

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. So how do you gather the customer insight you need? One study reported that over 60% of consumers had abandoned a customer feedback survey before completing it. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal).

Marketing 210

Marketing Healthcare Webinar Blog 210

Feedbackly

JUNE 25, 2024

The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. At this webinar, you will learn: The synergy between NPS and customer emotions : Learn how combining these insights can provide a comprehensive view of customer satisfaction.

Webinar 52

Webinar NPS Net Promoter Score Insights 52

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Ask for input – don’t just offer training or webinars that are solely product-centered. Seek feedback when a customer leaves.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 78

Insights Webinar Feedback Innovation 78

Experience Investigators by 360Connext

JULY 14, 2020

In March of 2020, as Covid-19 first began disrupting the way we live and work, my team and I decided to put together a live webinar, called What Can CX Leaders Expect? As I write this in July of 2020, we’ve now run about 15 weekly webinars, and they show no signs of stopping. Customer Experience Questions require a CX Community.

Customer Experience 143

Customer Experience Webinar 2020 Presentation 143

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 78

Insights Webinar Feedback Innovation 78

CSM Magazine

MARCH 5, 2025

Webinars and live Q&A sessions together with online financial workshops supply advanced benefits and permit clients to join remotely from their chosen locations. Providing Exclusive Insights and Resources Delivering special insight and useful resources represents a dual method for enhancing value while displaying recognition to clients.

Financial 52

Financial Seminar Events Presentation 52

InMoment XI

SEPTEMBER 14, 2023

In today’s digital landscape, where consumers heavily rely on online reviews and social media feedback, the importance of reputation management cannot be overstated. Reviews and feedback are instrumental in shaping public perception. Read more on the importance of addressing concerns and closing the feedback loop here.

Brands 195

Brands Management Social Media Feedback 195

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 111

Feedback Customer Journey Call Center Customers 111

InMoment XI

JULY 20, 2023

We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. It seems like the internet is full of ChatGPT “hacks” these days.

Customer Experience 284

Customer Experience Customers Webinar Brands 284

customer sure

JANUARY 20, 2025

If youre a CustomerSure client, you can personalise customer interactions based on real-time feedback. AI-Driven Feedback Analysis: Turning Data Into Actions that Matter to Customers The sheer volume of customer feedback can overwhelm even the most dedicated CX teams.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62