Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

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Roadmap Document Webinar Definition 58

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

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Webinar Roadmap ROI Touchpoint 52

Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. Your support team will be able to confidently take customer feedback and answer questions about feature requests.@simplybastow Sign up here.

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Roadmap Webinar Communication Feedback 30

ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. 4: Build a strong feedback loop between your customer success and product teams.

Customer Success 52

Customer Success Roadmap Sales Customers 52

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Seek feedback when a customer leaves. Use that information to inform your roadmap for improvements. Ask for what might be missing.

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Customer Journey Mapping Customer Journey E-support Customers 297

ChurnZero

MAY 30, 2024

If you don’t have one and you are planning to create a robust learning program, it’s a good time to research different tools that would fit within your budget. Related: Learn how to seamlessly integrate customer education, including LMS tools, into your workflows in this webinar with ChurnZero and Absorb Software.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. Feedback: How an organization delivers customer surveys, collects responses, and analyzes and implements changes based on results.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. This will become a normal feature over time.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

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Roadmap Webinar Customer Relationships Customer Relationship Management 52

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Voice of the Customer (VoC) surveys are utilized to gather regular customer feedback in an actionable manner.

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

PeopleMetrics

JANUARY 24, 2022

Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). This feedback is both qualitative and quantitative. There’s a lot more on the roadmap, more to come soon. How the Customer Feedback Management Process Works.

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B2B Roadmap B2C Hotels 90

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. APIs, the current native NPS/CSAT feedback surveys will no longer function starting June 24.

2024 52

2024 NPS Roadmap Insurance 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

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2022 Customer Success Roadmap Events 98

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Register now.

2021 52

2021 Webinar Events Download 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Adjust your tours and tutorials based on their feedback.

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Customer Journey Customer Experience Webinar Net Promoter Score 52

Lithium

NOVEMBER 1, 2022

NEW Coaching Video: NPS/CSAT Enable users to privately share their feedback with your brand after a customer service interaction. Gain real-time one question feedback from your customers and save time and time from larger surveys. Webinars & Events Some event areas are limited to Khoros customers only. Read on to find out.

2022 52

2022 Roadmap ROI Social Media 52

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Voice of Customer. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

2021 52

2021 Webinar Roadmap Blog 52

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. Care Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.”

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2023 Omnichannel Webinar Social Media 52

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

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Customer Service Marketing Roadmap Social Media 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? Embedding a Customer Feedback Loop Into Your Product Delivery. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

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2022 Government 2021 Magazine 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data. Product experience is a primary driver of customer experience.

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NPS Webinar Roadmap Feedback 59

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 78

Technology Customer Experience Consulting Insurance 78

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

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Insights Marketing Innovation Roadmap 65

Lithium

MAY 4, 2021

Community Journeymap: Your Feedback and Our Improvements : With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified. _. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

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2021 Webinar Events Social Media 52

Lithium

APRIL 6, 2021

Journey Mapping & Actioning Your Feedback: Part 2. This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback. Webinars & Events. Some webinars are limited to Khoros customers only. Marketing Roadmap Deep Dive Webinar.

2021 52

2021 Webinar B2C Roadmap 52

ClientSuccess

APRIL 5, 2022

But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow. Sometimes, all it takes to unlock this feedback is a simple forum for your users to share it with your team. . NPS survey questions to consider .

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NPS Social Media Roadmap Feedback 52

Lumoa

APRIL 8, 2024

You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. Sign up for our webinar to learn more ! New guides in the Knowledge base to level up your Lumoa experience ????

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2024 Roadmap Webinar Demo 83

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

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2020 2021 Webinar ROI 75

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

2022 52

2022 Customer Success Roadmap Events 52

Wootric

MARCH 15, 2020

We offered to work out a plan to enable her to continue to get customer feedback during this critical time. Close the loop with customers when they offer feedback. Closing the loop can be automated when you have your feedback readily available in systems like Intercom or Salesforce. Her response was ‘That would be amazing!

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E Commerce E-support Chief Customer Officer Loyalty 125

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

Confirmit

MAY 29, 2019

But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Webinars. Usage and/or transactions. Our Speaker.

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Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Featured Webinars. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

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Roadmap ROI Customer Success NPS 59