eglobalis
JUNE 27, 2024
Establishing Clear CX Vision and Goals A clearly defined CX vision and specific, measurable goals are essential. Measuring Success and Impact To ensure the effectiveness of your customer experience efforts, it is critical to define clear metrics, scorecards, and KPIs to measure its impact comprehensively.
Customer Bliss
AUGUST 9, 2016
In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie also shares how she engaged with a very different type of C-Suite: the management level of the government. . When she started with the federal government, the role was new. About Stephanie.
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Comm100
APRIL 26, 2022
There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.
West Monroe
JULY 21, 2024
Our Take: Throw out the playbook on traditional corporate governance. Companies would never blindly uproot their regular operations without a new governance structure in place. Get some basic guidelines in place (it can’t be the Wild West) and then continue building an AI-enabled governance structure along the way.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
West Monroe
JUNE 19, 2024
Decision-making processes must be fair and unbiased, requiring proactive measures throughout the AI lifecycle, including controls within training and deployment environments to identify and mitigate algorithmic bias. To effectively address these concerns, banks must prioritize their investment in building robust AI governance capabilities.
West Monroe
JUNE 19, 2024
Decision-making processes must be fair and unbiased, requiring proactive measures throughout the AI lifecycle, including controls within training and deployment environments to identify and mitigate algorithmic bias. To effectively address these concerns, banks must prioritize their investment in building robust AI governance capabilities.
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