InMoment XI

AUGUST 14, 2024

By leveraging natural language processing (NLP), AI can analyze customer reviews, social media posts, and support tickets to determine the overall sentiment—positive, negative, or neutral. Restaurants Restaurants can leverage AI to analyze customer feedback from review sites, social media, and direct feedback forms.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. A bad review or post gone viral could deter potential guests from ever getting to your website. Engage with guests post-stay to thank them for their feedback and encourage them to return.

Hotels 195

Hotels Management Social Media Hospitality 195

CSM Magazine

MARCH 17, 2025

The Effects of Social Media and Online Reviews Social media and review platforms have placed immense power in the hands of diners. A happy team is better equipped to deliver memorable guest experiences.

Hospitality 52

Hospitality Social Media Guest Experience Presentation 52

InMoment XI

AUGUST 1, 2024

Customer sentiment analysis involves using natural language processing (NLP) and machine learning techniques to analyze customer feedback from various sources— think social media, reviews, surveys, and more. First, collect feedback from various sources, including social media, reviews, surveys, and support interactions.

Measurement 195

Measurement Hotels Social Media Hospitality 195

InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. million global participants.

Insights 195

Insights Social Media Net Promoter Score Events 195

InMoment XI

OCTOBER 3, 2024

Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues. Working to improve the guest experience and encouraging them to return can lead to increased revenue, positive online reviews, and valuable word-of-mouth marketing.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. Building your restaurant’s online reputation Every guest interaction with your restaurant leaves a digital footprint.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Omnichannel 54

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

CSM Magazine

FEBRUARY 19, 2025

Chatbots integrated into restaurant websites, apps, and social media platforms can instantly assist customers without requiring human intervention. In the past, manually sifting through online reviews, social media comments, and customer surveys was a time-consuming process.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels 2025 Books Management 52

ReviewTrackers

MAY 15, 2017

And with the focus shifting to online review sites, social media platforms, and search engines, the reputation of your hotel is no longer shaped as heavily by traditional offline media, advertising, and brand-centric content as it used to be. Social Media Link ). 2017 Local Search Survey ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

Beyond Philosophy

MARCH 6, 2017

They may mention you in social media posts and may bring their friends the next time they come in. They don’t just feel valued, they feel happy and pleased. They will return to your place of business AND they will tell everyone they know about you.

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

BirdEye

JUNE 21, 2023

Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience. Wendy’s continuously analyzes the competition’s social media posts to burn them with their own tweets.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

Opinionator

JANUARY 7, 2025

With the rise of social media, many businesses are faced with the dilemma of choosing between traditional guest experience surveys and spontaneous social media feedback. Think of it this way: […] The post Guest Experience Surveys vs. Social Media Feedback: Which is More Reliable?

Social Media 94

Social Media Guest Experience Feedback 2025 94

Oracle

MAY 1, 2019

One of the key findings from WeddingWire’s 2019 Newlywed Report indicated that an emphasis is placed “on personalization and creating a full guest experience.” Introducing the GIF booth, which takes a quick stream of images and pieces them together into a GIF for guests. 3D printing.

2019 81

2019 Guest Experience Social Media Events 81

BirdEye

MARCH 4, 2024

Each picture you take here would look stunning on social media, from the food images to the overall setting. Boost your restaurant chain’s reputation Automate review collection, respond to customer reviews, and share the best reviews on social media from a single dashboard.

Social Media 111

Social Media Hospitality Guest Experience Feedback 111

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Hotels Customer Experience Guest Experience 52

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

Happy or Not

APRIL 1, 2025

Many businesses focus only on third-party review sites or social media comments rather than developing a structured customer feedback program. Customer reviews are publicly shared opinions about a companys products or services on third-party review sites, social media, or company websites. What are customer reviews?

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Hospitality Guest Experience Books 52

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

2017 45

2017 Customer Service Social Media Guest Experience 45

CSM Magazine

MAY 12, 2022

Then incorporate other forms of marketing like social media, blog posts, videos, flyers, etc. More importantly, they’re local, so that they can resolve any immediate guest issues. Amenities And Guest Services. How do you make your vacation rental stand out and enhance your guests’ experiences?

Customer Experience 52

Customer Experience Travel Entertainment Guest Experience 52

Qualtrics

JULY 2, 2019

Social media and mobile app reviews are fast becoming the key battleground in customer experience – hardly surprising when you consider that 95% of people have sought out online reviews before making a purchase decision about a product or service. What your customers and prospects say in social media matters.

Innovation 39

Innovation Social Media Contact Center Download 39

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 40

Hotels Tourism Guest Experience Social Media 40

Magellan Solutions

MAY 10, 2024

Marketing and Promotion If you want to increase your visibility and attract more bookings, a VA can help with tasks such as creating and optimizing listings, responding to reviews, and managing your social media presence to promote your Airbnb business.

Hospitality 52

Hospitality Competitive Advantage Guest Experience Books 52

SurveySparrow

JUNE 28, 2023

Here are some key strategies to continually refine your customer experience: Collect and analyze customer feedback: Actively seek feedback from your customers through surveys, reviews, and social media channels. Hence, this feedback provides valuable insights into their experiences, pain points, and areas for improvement.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

SurveySparrow

OCTOBER 12, 2023

“Which of these social media platforms do you use?” Customer satisfaction surveys in the hospitality industry evaluate room cleanliness, staff conduct, and the overall guest experience. Multiple-Choice Questions: Multiple-choice questions present respondents with several answer options.

Feedback 52

Feedback Measurement Insights Presentation 52

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: When individuals are fighting for budgets, well, maybe fighting is not the right word, it’s not fitting for that, but trying to present their case for their yearly budgets for the departments and something like company culture isn’t as clean cut or measurable in terms of ROI, as a social media ad campaign.

Culture 60

Culture 2003 ROI Leadership 60

Grade.us

APRIL 2, 2019

Social media. For better or worse, social media has built-in virality. As far as review requests go, social media is a two-edged sword. If you'd like a natural, consistent stream of positive reviews, you'll need a multi-layered autoresponder sequence (SMS, email, social media and face-to-face).

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. As of July 2018, the top 9 messaging apps boasted a combined total of over 5.8 billion monthly users worldwide. Source: Business Insider. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 45

Exceptional Customer Service 2018 Customer Service Hotels 45

Michel Falcon Experience

APRIL 11, 2019

Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google. We’re going to ask them two questions to understand would this person take ownership over the guest experience? That, at the core, is servant leadership.

Culture 60

Culture Books Leadership Hospitality 60

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. Enhance guest loyalty : Personalization helps develop a stronger relationship with customers, encouraging them to return for future stays.

Hotels 84

Hotels Hospitality Marketing Guest Experience 84