Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue.

Multi-Channel 52

Multi-Channel Sports Download Measurement 52

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Sports 69

Sports Multi-Channel 2012 Download 69

Alida

SEPTEMBER 30, 2016

In our customer-led world, the various types of online communities have become an indispensable tool to harness customer feedback and insight. Online communities have measurable, proven ROI. In the last decade, online communities have taken the business world by storm. TWEET THIS STAT ). TWEET THIS STAT ). TWEET THIS STAT ).

ROI 254

ROI 2016 E-support Sports 254

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community. They have a free or paid version.

Culture 244

Culture 2019 Contact Center Leadership 244

Totango

MAY 7, 2024

Proving measurable value to customers is the single most important factor driving retention and expansion. Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales 2024 Net Promoter Score 103

InMoment XI

JUNE 13, 2024

However, extracting meaningful insights from this unstructured data can be challenging. Text mining, also known as text data mining, is the process of analyzing unstructured text data to extract meaningful patterns and insights. This is where text mining comes into play. What is Text Mining? Get the Report Why is Text Mining Important?

Social Media 195

Social Media Document Contact Center Insights 195

Thematic

FEBRUARY 9, 2025

Take note that while NPS ( Net Promoter Score ) measures how likely customers are to recommend a brand, sentiment analysis helps explain why. Determining these themes is the holy grail of actionable insight. Tracking customer sentiment can measure this. It will improve customer service effectively in a targeted manner.

NPS 62

NPS Sports Net Promoter Score Hotels 62

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. We discovered some fascinating insights that we’re sure will make a difference in how you approach emotion-based branding in future.

Brands 141

Brands Customer Experience Advertising 2011 141

Happy or Not

NOVEMBER 13, 2024

These examples of good customer service demonstrate how continuous customer feedback collection and actionable insights enable companies to address customer concerns, turn upset customers into satisfied ones, and improve customer satisfaction across different touchpoints. Read the full case study here 2.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. Download the Report to Learn More !

Sports 52

Sports 2023 2004 Engagement 52

AskNicely

MAY 16, 2016

A business dashboard should be easy to read and access, allowing for on-demand insight and visibility. A dashboard can enable you to measure performances using numbers. If you measure and watch something, improvement normally follows. Get your entire business on one page. A team that knows the score plays to win.

Sports 60

Sports Net Promoter Score Metrics Measurement 60

ProProfs Chat

NOVEMBER 19, 2021

A Net Promoter Score uses a scale of 0 to 10 to measure the likelihood of customers to recommend a brand’s products or services to their friends and family. The Likert Scale is basically a type of survey scale used to measure the respondent’s opinion on a particular subject. – To measure satisfaction. Strongly Agree .

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

ShepHyken

JANUARY 14, 2019

According to this article, only 42% of companies can accurately measure the lifetime value of a customer. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts. Assuming your customer would have had a positive experience, he/she would likely come back and spend more.

2019 99

2019 Article Customer Journey Mapping Customer Service 99

BirdEye

OCTOBER 5, 2023

By getting inside the minds of your customers, you’ll gain actionable insights to craft a brand image that resonates, engages, and stands out from the competition. How to measure brand perception? How to measure brand perception? The study uncovers nuanced insights about how different demographics perceive the brand.

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

BirdEye

AUGUST 3, 2022

Direct marketing is an incredibly effective and widely-used strategy because it’s both easy to customize and easy to measure. Let’s say you own a sporting goods store and there’s an upcoming half-marathon race in your area. Easier to measure – Track and measure open and click rates for reliable insights.

Connections 98

Connections Marketing Social Media Advertising 98

SurveySparrow

APRIL 17, 2023

Sports team registration forms are crucial to organizing any sports event or tournament. However, creating a catchy template for sports registration forms can be daunting. However, creating a catchy template for sports registration forms can be daunting. Consent to use their photo/video.

Sports 52

Sports Social Media Events Information 52

Eptica

AUGUST 11, 2015

Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport. Customer service is no different. Where are they in the customer journey?

Customer Engagement 88

Customer Engagement Engagement Social Media Sports 88

Beyond Philosophy

OCTOBER 3, 2014

Most things seem to get measured in the revenue sense. From a sporting context, an organization can decide they are going to take part or try to win. Blogs Customer Experience Thought Leadership CEO Customer experience Customer Experience Program Customer Loyalty experts insights Royal Yacht Brittania TripAdvisor'

Leadership 154

Leadership CEM 2014 Sports 154

GetFeedback

JANUARY 6, 2020

Personas help unlock customer insight. Conduct buyer insight research. . Measurements and metrics are put into place. . A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Modeling of buyer personas. .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Optimove

JUNE 1, 2020

Champion sports betting operators know that every game counts, and your CRM strategies should already be put in place to kick off a successful season. For example, one sports betting brand scheduled a campaign for five days after the first deposit was made by players. Great opportunities come to those who are ready to win.

Sports 98

Sports Download Loyalty Measurement 98

Gainsight

JANUARY 8, 2021

They also spoke about what insights they gathered from customers, key internal stakeholders, and Adobe’s in-product framework where they build out their guides. She also works closely with field teams, including CSMs, to drive retention and bring their insights back to the Product Management team to improve the product.

Sports 52

Sports Roadmap Government Customer Centricity 52

ProProfs Chat

APRIL 17, 2020

You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. With the useful insights received, you’ll find the incentive worth offering. What Are Event Survey Questions ?

Events 83

Events Insights Seminar NPS 83

2020 Research

FEBRUARY 9, 2022

Measuring the True Fan Experience. We’re about to find out… Over the years, we have had the opportunity to partner with our industry colleagues to bring you neurological insights into the Presidential election and Biden’s address to Congress. Want to see the results happening in real-time? Spaces are limited.

Measurement 52

Measurement Sports Advertising Insights 52

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Events Social Media 52

BirdEye

JANUARY 24, 2025

In this blog, you’ll learn proven strategies and actionable insights to leverage social media effectively, prioritize the right platforms, and optimize your efforts to get the most out of your social media efforts. Use social media campaigns to highlight activities like beach outings, adventure sports, or wellness retreats.

Social Media 52

Social Media Hotels Marketing Travel 52

Education Services Group

SEPTEMBER 20, 2021

Among the checklist of validations performed is measuring the height of the net in select and vulnerable locations. If these measurements are off—even by 1 centimeter—angles and judgment can easily become skewed, more balls will be hit directly into the net, and even serve percentages can plummet. Walk out on the court.

Customer Success 97

Customer Success Sports Measurement Customers 97

Maru Group

JUNE 18, 2020

Sports – like most industries – is changing. UK fans aren’t as connected with sports, especially football, as they were four months ago. The break in the season and the on-going impact of social distancing measures appears to be having a negative influence on our sporting consumption. Sport is a social game.

Sports 52

Sports Connections 2013 2018 52

SuiteCX

JUNE 15, 2017

For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Self-selection bias; this is the big loyalty program measurement challenge. comparisons of sales, value or loyalty for members versus non-members do not necessarily measure program effectiveness.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

SuiteCX

JUNE 15, 2017

For this reason, it is critically important that we measure the profit returned from customer loyalty and retention marketing investments. Self-selection bias; this is the big loyalty program measurement challenge. comparisons of sales, value or loyalty for members versus non-members do not necessarily measure program effectiveness.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. And be sure to collect and analyze the metrics to measure ROI. Provide valuable insights and timely responses to build trust. Invest in traditional advertising 14.

Seminar 98

Seminar Social Media Advertising Workshop 98

Lumoa

FEBRUARY 6, 2018

Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials. What are CX program basics?

2018 121

2018 Customer Experience Customer Centricity Culture 121

NetBase

MAY 2, 2019

It combines social listening , sentiment analysis , and audience segmentation to create and discover online cultures you can speak to in these personal ways: Discover – using social listening, identify topics your audience cares deeply about, as measured by sentiment analysis , and speak to segments where these topics crossover.

2019 71

2019 Engagement Entertainment Sports 71

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. There are measurable steps companies can take to improve customer service. Check out our Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support performance metrics today. . Now for the good news!

Customer Service 117

Customer Service Social Media 2010 Competitive Advantage 117

BirdEye

MARCH 28, 2025

Example : Foundation Partners Group standardized NAP across 250 locations and saw a measurable lift in Maps visibility and discovery searches. Monitor trends with AI : Use tools like Birdeye Insights AI to track sentiment by location and uncover patterns across your network. Birdeye became our source of truth for online profiles.

2025 52

2025 Multi-Channel Social Media Demo 52

BlueOcean

JANUARY 20, 2022

Sometimes that looks like half a minute of small talk about weather, pop culture or sports—and that’s only possible when you have an intentional location strategy driving your outsourcing decision. How do they ensure redundancy measures, robust infrastructure/cloud solutions, a remote-ready workforce, and built-in scalability?

2022 156

2022 Contact Center Customer Care Sports 156