CSM Magazine

OCTOBER 14, 2024

Time Efficiency Everyone can relate to the dragging hours in a waiting room, flipping through vintage magazines, and watching the clock tick away time. Telemedicine cuts through this inefficiency, letting you slot appointments into your day as seamlessly as pairing your morning cup of coffee with your go-to podcast.

Healthcare 52

Healthcare Customer Service Magazine Hospitality 52

CSM Magazine

NOVEMBER 11, 2024

Industry Publications: Stay informed by reading industry-leading magazines and blogs, such as Customer Service Manager, Customer Think, and CX Today.

Insights 52

Insights Customer Service Management 2029 52

InMoment XI

JANUARY 20, 2024

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm.

Retail 195

Retail Customer Experience Social Media Magazine 195

Experience Investigators by 360Connext

OCTOBER 8, 2024

Outside his speaking and consulting, Rohit has taught persuasive speaking and global marketing as an adjunct professor at Georgetown University, is frequently quoted in the global media and writes a monthly column on non-obvious ideas for Inc magazine. Rohit lives in the Washington DC area with his wife and is a proud dad of two boys.

2024 143

2024 Magazine Entertainment Workshop 143

Experience Investigators by 360Connext

DECEMBER 3, 2024

Top 10 Online Marketing Experts, Forbes Top 50 Marketing Influencer, Entrepreneur Magazine Top 25 Content Marketers, Express Writers/Buzzsumo Top 10 Social Media Influencers, Social Media Explorer Follow Andy and Orbit Media on… LinkedIn: linkedin.com/in/andycrestodina/ LinkedIn: linkedin.com/company/orbit-media-studios-inc./

2024 143

2024 Social Media Magazine Retail 143

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

CSM Magazine

FEBRUARY 4, 2025

Review streaming platforms, gym memberships, online tools, and magazine services. Review and Cancel Unnecessary Subscriptions Many people are surprised when they review their recurring subscriptions and discover how much theyre spending on unused services. Cancel anything you havent used recently, and be sure to check for hidden charges.

Financial 52

Financial Magazine Events Management 52

CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses.

Retail 98

Retail 2024 2023 Technology 98

CSM Magazine

MARCH 17, 2025

Customer satisfaction (CSAT) and Net Promoter Scores (NPS) are invaluable metrics when it comes to understanding your customers’ experiences and loyalty. But heres the challenge businesses often facehow can you improve these scores without significantly increasing operational costs?

NPS 52

NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

MARCH 27, 2025

If your contact center feels like its constantly busy but your customer satisfaction scores remain low, chances are there are hidden inefficiencies hampering performance. These inefficiencies dont just hurt your teams productivity; they negatively impact the customer experience , increasing complaints and lowering retention rates. The good news?

Contact Center 52

Contact Center Net Promoter Score Call Recording Average Handle Time 52

CSM Magazine

FEBRUARY 4, 2025

From Baby Boomers to Gen Z, each generation has unique expectations, communication styles, and preferences when it comes to customer service. To truly excel in providing a personalized experience, businesses need to adapt their approach to cater to these diverse needs.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

CSM Magazine

MARCH 17, 2025

The customer is always right. Its a phrase we’ve all heard, but in the hospitality world, sticking to this mantra is becoming increasingly challenging. Some challenging customer behaviors are making it clear that this principle isnt always fair, practical, or sustainable for restaurants in todays world.

Hospitality 52

Hospitality Social Media Guest Experience Presentation 52

CSM Magazine

MARCH 19, 2025

The world is becoming more and more globalized such that businesses are now interacting with customers from all corners of the globe more prominently. Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support.

Roadmap 83

Roadmap Customer Service Net Promoter Score NPS 83

CSM Magazine

MARCH 13, 2025

How do you know your customers are truly satisfied? Its a question that can make or break a business. Measuring customer satisfaction isnt just about knowing if people are happyits about understanding what drives loyalty, repeat business, and positive word-of-mouth. Following the right numbers lets companies change how they do things.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

CSM Magazine

MARCH 27, 2025

Effective customer communication is critical for building relationships, boosting satisfaction, and driving business success. Whether you’re sharing product updates, resolving issues, or engaging customers with personalized offers, how you structure and manage your messaging can significantly impact your outcomes.

Social Media 52

Social Media Omnichannel Communication Customers 52

CSM Magazine

JANUARY 20, 2025

Understanding how SEO metrics tie to customer satisfaction is no longer optionalit’s essential. Metrics like bounce rate, time on site, and keyword rankings don’t just track website performance; they reveal how well you’re meeting customer needs.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement User Experience 64

CSM Magazine

NOVEMBER 26, 2024

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices.

Interaction 52

Interaction Engagement E Commerce E-support 52

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

CSM Magazine

JANUARY 2, 2025

For customer service professionals, saying no isnt always easy. After all, we’ve been conditioned to prioritize the customers needs and create a positive experience. The reality is, there are situations where you have no choice but to decline a customers request.

Customer Relationships 52

Customer Relationships Article Customer Service Loyalty 52

CSM Magazine

OCTOBER 29, 2024

In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Customer Service Representative 52

CSM Magazine

MARCH 28, 2025

If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Understanding What Great Customer Service Means Before exploring actionable strategies, its essential to understand what great customer service looks like.

Customer Service 52

Customer Service Loyalty Programs Culture Social Media 52

CSM Magazine

MARCH 27, 2025

Strong client communication sits at the heart of every thriving business. Whether dealing with customers, partners, or stakeholders, keeping those channels smooth, efficient, and engaging is a must. Dropped balls in communication can spark confusion, tank customer satisfaction, or even cost a company deals.

Communication 52

Communication Customers User Experience Article 52

CSM Magazine

JANUARY 3, 2025

Empathy is essential in customer support, but how do you know if its actually making a difference? Measuring empathy might sound trickyafter all, how do you quantify something so emotional? But there are effective ways to assess its impact.

Measurement 52

Measurement Net Promoter Score Effort Score NPS 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

CSM Magazine

DECEMBER 3, 2024

In a world that’s more interconnected than ever, customer service has transformed. It’s no longer about merely resolving issues; it’s about building relationships across borders, languages, and cultures. This is where cultural intelligence (CQ) steps in—a vital competency that allows businesses to connect authentically with a global audience.

Culture 52

Culture Customer Service Net Promoter Score Customer Satisfaction 52

CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right.

Communication 59

Communication Contact Center 2007 2024 59

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners.

2024 52

2024 Customer Experience Travel 2025 52

CSM Magazine

MARCH 11, 2025

Increasing adoption of AI-driven support solutions and omnichannel communication is transforming customer service experiences. According to a new report published by Market Research Future (MRFR), the Customer Service Market Size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0

Customer Service 52

Customer Service E Commerce Marketing E-support 52

CSM Magazine

MARCH 5, 2025

Smart support team training needs a plan, fresh ideas, and a solid business background. For professionals aspiring to lead customer support departments, such as Customer Service Managers or Directors, business educationincluding programs like MBAs, BSc in Management (BIM), and Master in Management (MIM)plays a crucial role.

E-support 52

E-support Leadership Customer Satisfaction Communication 52

CSM Magazine

MARCH 5, 2025

Strong client relations with long-term retention depend heavily on the practice of appreciating clients. Financial advisory clients wish to experience higher value and greater respect than the standard transactional service provides them.

Financial 52

Financial Seminar Events Presentation 52

CSM Magazine

MARCH 4, 2025

Product returns are a fact of life for most businesses. Whether its a sizing issue, a defective item, or simply a change of heart, customers value the opportunity to return productsand they expect the process to be hassle-free.

Management 52

Management Transportation Retail Technology 52

CSM Magazine

MARCH 28, 2025

Despite the important contributions they make, many customer service managers experience a nagging, internal doubt known as imposter syndrome. Its the feeling that you’re not as capable as others perceive you to be, and that its only a matter of time before you’re exposed as an imposter. If this sounds familiar, you’re not alone.

Customer Service 52

Customer Service Management Leadership Document 52

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights Insights E Commerce E-support 52

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. But how do you deliver that level of care when transactions happen entirely online? Its simpler than you might think. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions.

Connections 52

Connections Interaction Brands Customer Satisfaction 52

CSM Magazine

DECEMBER 10, 2024

The cryptocurrency industry has grown rapidly over the past decade, with more businesses and individuals adopting digital currencies. As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Document 52