InMoment XI

FEBRUARY 15, 2023

What these additional elements suggest is that customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization—and that your success will be limited if it is a grassroots effort and not a strategy led and supported by the executive leadership team.

Sports 221

Sports Leadership Lifetime Customer ROI 221

Optimove

DECEMBER 18, 2024

Key takeaways: Data-Driven Marketing Optimization: LATAM operators can learn from European operators’ mastery of using customer data to create hyper-targeted campaigns, improving engagement and ROI through segmentation, predictive analytics, and real-time personalization.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. A vague understanding of the ROI. If you’re struggling to understand the customer experience ROI , it will be difficult to justify investments in CXM strategies.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

ClearAction

SEPTEMBER 22, 2022

CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. Even so, experience managers grapple with demonstrating ROI. The secret to the ROI and tenure dilemmas (and much more!) Lost ROI on customer acquisition cost. Like the players on a team sport, anyone in your firm can cause poor experience.

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

InMoment XI

FEBRUARY 8, 2023

CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 221

Sports Financial ROI Leadership 221

BlueOcean

JULY 16, 2019

One that can wow your customers while simultaneously delivering an unparalleled ROI? Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. Looking for an onshore contact center partner? Your answer may just lie to the friendly north. Your dollar will stretch further.

Contact Center 174

Contact Center Sports Culture Customer Care 174

Beyond Philosophy

APRIL 26, 2024

Drawing parallels to personal experiences, such as loyalty to sports teams (Lutown Town Football Club, recently reinstated in the Premiership) and brands like Apple (naturally), they highlight the importance of trustworthiness and the willingness to go the extra mile in fostering loyalty.

ROI 88

ROI Loyalty Sports Connections 88

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. Tactic 5: Assess your Employee ROI. When looking at ROI as it relates to people, Carolyne looked at data from the HR team to understand employee churn. This was a major improvement within their culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Customer Experience Improvement is a Team Sport.

Customer Experience 94

Customer Experience Sports Chief Customer Officer Customer Centricity 94

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Events Entertainment E-support 52

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy. You can have a very complicated and highly technical product.

2009 99

2009 Entertainment Sports Workshop 99

ClearAction

APRIL 3, 2015

And see how data can provide HR with meaningful insights to maximizing ROI of the work done by HR and employees collectively. Customer Experience Improvement is a Team Sport. Keep up-to-date through the ClearAction newsletter: Originally published on IBM Big Data & Analytics Hub. The #CXOchat can be found at [link].

Engagement 121

Engagement Customer Experience Government Culture 121

SuiteCX

JUNE 15, 2017

Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. This hopefully produces a set of paired customers large enough from which it is possible to extrapolate differences in value and churn to the larger program membership, to determine ROI. For programs with a loyalty currency (e.g.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

SuiteCX

JUNE 15, 2017

Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. This hopefully produces a set of paired customers large enough from which it is possible to extrapolate differences in value and churn to the larger program membership, to determine ROI. For programs with a loyalty currency (e.g.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

ClearAction

NOVEMBER 3, 2015

Customer Experience Improvement is a Team Sport. 3 Types of Customer Experience Action Essential to ROI. Let's discuss your goals for this area: The post Customer Experience for the Future: Outside-In Beyond Skin-Deep appeared first on Customer Experience ROI Enablement. Customer Experience Journeys: Map for Actionability.

Customer Experience 101

Customer Experience ROI Customer Experience Management Sports 101

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Customer Experience ROI Trajectory. Customer Experience Maturity Roadmap.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

BlueOcean

DECEMBER 13, 2022

Other examples are the collaborations between Hilton and Lyft , Shell and Dunkin’ , Macy’s and Dick’s Sporting Goods , and then there is Scene+ in Canada who’s loyalty program brings together company brands offering movies, travel, shopping, dining, groceries and more all under one consolidated program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

BlueOcean

AUGUST 27, 2020

Real-life sneak peek: In December of 2019, Blue Ocean was awarded a significant piece of new business supporting members of a major sports association with a launch date set for March 2020. How did these components play out in real life in response to lockdowns and how have they evolved since then?

Customer Care 156

Customer Care 2020 Contact Center Sports 156

Joe Rawlinson

JULY 22, 2024

Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Boosting Team Morale Team spirit is crucial for a cohesive work culture. Personalized merchandise can foster a sense of unity and pride among employees.

Apparel 78

Apparel Return on Investment Sports Culture 78

ClearAction

DECEMBER 31, 2015

“Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). . ” Exploring the Elusive ROI of Customer Experience Management. “In sports, a great deal of thought goes into creating winning teams.

Customer Experience 63

Customer Experience ROI Government Sports 63

BirdEye

APRIL 25, 2023

Sponsor charities or local sports teams 19. And be sure to collect and analyze the metrics to measure ROI. Sponsor charities or local sports teams Research local charities or non-profit organizations that resonate with your brand identity. You can also look to sponsor little league teams or local, minor league sports teams.

Seminar 98

Seminar Social Media Advertising Workshop 98

ClearAction

APRIL 18, 2015

Data insights can help maximize ROI of the work done by HR and employees collectively. Customer Experience Improvement is a Team Sport. Let's discuss your goals for this area: The post How Human Resources Can Add Value to Customer Experience Excellence appeared first on Customer Experience ROI Enablement.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

ClearAction

MAY 31, 2015

Customer Experience Improvement is a Team Sport. Let's discuss your goals for this area: The post Breaking Down Silos for Customer Experience Management appeared first on Customer Experience ROI Enablement. Customers First, or Employees First ? Employee Engagement in Balanced Scorecards.

Customer Experience Management 100

Customer Experience Management Customer Experience Management Sports 100

Michel Falcon Experience

APRIL 23, 2019

The scarf was particularly special to him because it was one of his favourite sports team, FC Barcelona (you may have heard of they’re star player, Lionel Messi). Before I explain the ROI of doing this, isn’t it something we should be doing to build true businesses? Ones that our communities love!

Customer Experience 95

Customer Experience Customer Service Net Promoter Score Workshop 95

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Indexes are useful in quantifying XM ROI when you use them for correlation analysis. XM annuities generate massive ROI. This is the key to quantifying XM ROI! 5 Best Experience Management Metrics Lynn Hunsaker.

Metrics 62

Metrics Management ROI Effort Score 62

Gravy Analytics

JULY 15, 2019

Location Data Can Improve Advertising ROI by Up to 600 Percent. Location data helped the company identify customers at other casual dining restaurants nearby, as well as people who regularly attend youth sport events and wine tastings in the area. Download the case study for more details.

Advertising 68

Advertising ROI Automotive Sports 68

BirdEye

MARCH 28, 2025

Example : Sydney Academy of Sport improved GBP listing accuracy across all service areas using Birdeye, increasing Google business profile interactions by over 50% in twelve months. Share executive-ready reports to showcase ROI. across 50+ directories and your Google Maps listings.

2025 52

2025 Multi-Channel Social Media Demo 52

Michel Falcon Experience

NOVEMBER 7, 2019

Mark Mastrov (left) and Barstool Sport’s Dan Katz (right). When our team members need something we ask ourselves: “What’s the ROI?” ” Try this on for size… What’s the ROI of giving a crap about doing something for the people who actually grow our businesses??!! and end our relationship.

Loyalty 60

Loyalty Culture ROI Sports 60

ClearAction

AUGUST 3, 2015

As exciting as swashbucklers, comic book characters, folklore figures, and sports stars are, that style of action is probably not right for customer experience excellence. appeared first on Customer Experience ROI Enablement. Maybe you dream of your customer-facing staff, or your executives, as customer experience action heroes?

Customer Experience 80

Customer Experience Customer Experience Management Sports Customers 80

Topdown

APRIL 1, 2019

Imagine a sports team. Team owners know that the return on this investment (ROI) is worth it. Customer communications management (CCM) consists of a set of technologies for managing multiple moving parts to present a cohesive, consistent image for communicating with customers. The same holds true for CCM.

Sports 48

Sports ROI Touchpoint Communication 48

Optimove

JULY 23, 2024

Brands can create a more engaging and satisfying environment by offering tailored recommendations, like popular slot games, bonuses and promotions, and sports betting options. Consumers, not just iGaming users, demand a personalized experience where they are recommended content based on their interests and user activity.

Sports 52

Sports Download Return on Investment Loyalty 52

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

ClearAction

AUGUST 16, 2016

3 Types of Customer Experience Action Essential to ROI. Customer Experience Improvement is a Team Sport. Keep up-to-date through the ClearAction newsletter: Related articles: Are You a Customer Experience Action Hero? Customer Experience Management Prevents Hassles. Assailing Customer Experience Assumption Silos.

Voice of Customer 67

Voice of Customer Customer Experience Sports Workshop 67

ShepHyken

JULY 31, 2020

As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI. She is a free soul and adventurous scholar who spends her free time with herself, loved once, music, as well as watching & playing sports. Give Personalization with Live Chat.

Customer Service 87

Customer Service Customer Experience Net Promoter Score E Commerce 87

BirdEye

APRIL 18, 2023

However, once you work through the growing pains, you can see a solid return on your investment (ROI). You can use the free credits to test your marketing strategies and observe if the ROI makes sense for your local business goals. It’s one method that can provide a good ROI without having to drain your budget.

Advertising 98

Advertising Social Media Events Magazine 98

CX Journey

JULY 30, 2015

I won't take the sports analogy very far, but what is the CX end game? Today, I'd like to focus on the rational (numbers) side and suggest that ROI doesn't always come immediately in the form of higher revenue or higher profits. Why should companies be focusing on customer experience? I've written in the past about different ways (e.g.,

ROI 66

ROI 2015 Financial Sports 66