Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons.

Sports 52

Sports 2025 2024 Insights 52

Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Elevate Web Marketing with Real-time Web Push Download Now >> How OptiLive Works OptiLive automates real-time messaging based on live sporting events and player interests.

Sports 75

Sports Marketing Download Events 75

Experience Investigators by 360Connext

APRIL 1, 2025

What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences.

Insights 143

Insights Healthcare 2025 Customer Experience 143

Michel Falcon Experience

JULY 16, 2021

… The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on. To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.…

Sports 167

Sports Culture Engagement 167

InMoment XI

SEPTEMBER 13, 2022

According to Saxey, the term “modern athlete” encompasses every athlete at any age, stage, and sport. These athletes are bringing their “A” game to their sport (whether that’s on the field, in their home, or at the gym). So what is the modern athlete?

Innovation 370

Innovation Sports Voice of Customer Retail 370

Optimove

MARCH 4, 2025

It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Events Download Customer Relationship Management 52

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Download Government 156

Alida

JULY 18, 2023

In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

Sports 130

Sports Brands Entertainment Customer Experience 130

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience E Commerce Travel 197

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. According to Schohl, food and beverage tend to have the worst ratings among in-stadium satisfaction factors in many sports teams.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Sports 112

Sports Customer Success Customer Journey Blog 112

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Management Customer Care 296

Optimove

FEBRUARY 6, 2025

Where bettors migrate to after the NFL season : 48% move to another sport. If a player engages in both sports betting and casino, theyre less likely to churn. Give them a reason to staywhether its cross-selling into another sport or introducing them to casino gaming. Know your audience. So, whats the game plan?

Sports 75

Sports Download Events Demo 75

Alida

NOVEMBER 25, 2016

ESPN , the leader in sports broadcasting, is another great example. The company’s insight community, the ESPN FANography, is composed of sports fans who provide ongoing feedback on everything from marketing and ad campaigns to program content and media usage.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Sports 69

Sports Multi-Channel 2012 Download 69

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Engagement 2024 Events 69

Experience Investigators by 360Connext

DECEMBER 17, 2014

It sports what the press is calling a “Magic Mirror”. Ebay’s new retail store (an effort with the until now on-line only Rebecca Minkoff store) didn’t just make me turn my head, it made me look twice. The new flagship store is located in New York City. Don’t think Snow White or even a skinny mirror.

Innovation 275

Innovation Connections Consumers Sports 275

ShepHyken

DECEMBER 24, 2024

If CX were a sport, what position would you play and why? Whats the first thing you think about when designing a new CX strategy? The customer. Start with the end in mind! Ask, What do we want the customer to experience? and work backward from there. Id play center on a hockey team. Thats sales and service combined!

Customer Experience 90

Customer Experience 2025 Sports Workshop 90

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. or preferred sports. Data shows that 81% of U.S.

Sports 64

Sports Download Events Loyalty Programs 64

Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales 2024 Net Promoter Score 103

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas.

2025 73

2025 Article Customer Service Sports 73

Optimove

NOVEMBER 15, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more U.S

Insights 52

Insights Sports Download Events 52

Beyond Philosophy

JANUARY 19, 2024

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

Sports 88

Sports Customer Experience Customer Centricity Reference 88

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!) humanoid creatures dancing in a bowl? And then…you received the dehydrated package of krill shrimp. They didn’t have faces you could see.

Customer Service 274

Customer Service Sports Social Media Communication 274

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture Technology 130

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

2023 52

2023 Insights 2024 Sports 52

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Out of 35 total responses, 53 majors, minors, and graduate degrees were represented, and some clear leaders emerged.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Optimove

DECEMBER 18, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 9 Takeaways for LATAM Betting Operators Needless to say, iGaming and sports betting market in Latin America is booming.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Nostalgia: Experiences that evoke positive memories can strengthen loyalty. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. Others, like Lids Sports Group and Sally Beauty , are re-examining their loyalty programs to lure back customers to their shops. How retailers are bucking the trend. It’s not all bad news for retailers.

Retail 173

Retail E Commerce Sports Fashion 173

Optimove

JUNE 12, 2024

The insights are invaluable for sports betting sites aiming to optimize their offerings, enhance player experiences, foster loyalty, and promote responsible gambling practices. Additionally, 76% of participants placed a bet at least once a month, indicating consistent interaction with sports betting platforms.

Sports 52

Sports Insights 2024 Download 52

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. For example, Nike’s collaboration with Apple, Beats by Dre, Virgil Abloh’s Off-White, Travis Scott’s collaborations, etc brought a merge of design, sports, fashion, and music together.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. For Employees: Money is nice and a pleasant surprise, but it may be quickly forgotten and considered part of their compensation and not a true gift. Those are memorable.

Sports 79

Sports 2024 Workshop Customer Service Training 79

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Customer Bliss

SEPTEMBER 25, 2020

In my interview with Patti Phillips, the CEO of Women Leaders in Sports , we spoke about the overall importance of women in leadership positions, and the impact it has in the sports industry—where it’s most certainly needed. . — @SimonTBailey #bethespark Click To Tweet. Patti Phillips, CEO.

Sports 160

Sports Leadership Innovation 2020 160

Experience Investigators by 360Connext

APRIL 27, 2021

Customer experience is a long game and a team sport. You may not be able to overhaul and revitalize your total customer experience, but little improvements can make a huge impact. Focus on what you CAN do to gain traction and deliver for your customers. Who has the power to change the customer experience? Now, go attack the things you can.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291