BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Download Government 156

Alida

JULY 18, 2023

In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

Sports 130

Sports Brands Entertainment Customer Experience 130

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 197

Sports Customer Experience E Commerce Travel 197

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. According to Schohl, food and beverage tend to have the worst ratings among in-stadium satisfaction factors in many sports teams.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Sales 78

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Sports 109

Sports Customer Success Customer Journey Blog 109

BlueOcean

MARCH 31, 2022

If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Management Customer Care 296

Alida

NOVEMBER 25, 2016

ESPN , the leader in sports broadcasting, is another great example. The company’s insight community, the ESPN FANography, is composed of sports fans who provide ongoing feedback on everything from marketing and ad campaigns to program content and media usage.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Sports 69

Sports Multi-Channel 2012 Download 69

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Engagement 2024 Events 69

Experience Investigators by 360Connext

DECEMBER 17, 2014

It sports what the press is calling a “Magic Mirror”. Ebay’s new retail store (an effort with the until now on-line only Rebecca Minkoff store) didn’t just make me turn my head, it made me look twice. The new flagship store is located in New York City. Don’t think Snow White or even a skinny mirror.

Innovation 275

Innovation Connections Consumers Sports 275

Beyond Philosophy

JANUARY 19, 2024

Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

Sports 88

Sports Customer Experience Customer Centricity Reference 88

Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 100

Sports Sales 2024 Net Promoter Score 100

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!) humanoid creatures dancing in a bowl? And then…you received the dehydrated package of krill shrimp. They didn’t have faces you could see.

Customer Service 274

Customer Service Sports Social Media Communication 274

Optimove

NOVEMBER 28, 2024

For sports betting sites, the NFL game provides a high-stakes platform to engage bettors with personalized, real-time offers that drive bets and enhance the fan experience. On November 29, the Las Vegas Raiders will face off against the Kansas City Chiefs, setting the stage for an unprecedented combination of shopping frenzy and sports mania.

Sports 59

Sports Retail Multi-Channel Download 59

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture Technology 130

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Out of 35 total responses, 53 majors, minors, and graduate degrees were represented, and some clear leaders emerged.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Events 52

Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. Others, like Lids Sports Group and Sally Beauty , are re-examining their loyalty programs to lure back customers to their shops. How retailers are bucking the trend. It’s not all bad news for retailers.

Retail 173

Retail E Commerce Sports Fashion 173

Optimove

JUNE 12, 2024

The insights are invaluable for sports betting sites aiming to optimize their offerings, enhance player experiences, foster loyalty, and promote responsible gambling practices. Additionally, 76% of participants placed a bet at least once a month, indicating consistent interaction with sports betting platforms.

Sports 52

Sports Insights 2024 Download 52

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Customer Bliss

SEPTEMBER 25, 2020

In my interview with Patti Phillips, the CEO of Women Leaders in Sports , we spoke about the overall importance of women in leadership positions, and the impact it has in the sports industry—where it’s most certainly needed. . — @SimonTBailey #bethespark Click To Tweet. Patti Phillips, CEO.

Sports 160

Sports Leadership Innovation 2020 160

Experience Investigators by 360Connext

APRIL 27, 2021

Customer experience is a long game and a team sport. You may not be able to overhaul and revitalize your total customer experience, but little improvements can make a huge impact. Focus on what you CAN do to gain traction and deliver for your customers. Who has the power to change the customer experience? Now, go attack the things you can.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

InMoment XI

FEBRUARY 15, 2023

What these additional elements suggest is that customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization—and that your success will be limited if it is a grassroots effort and not a strategy led and supported by the executive leadership team.

Sports 221

Sports Leadership Lifetime Customer ROI 221

ShepHyken

APRIL 15, 2020

Many of the trivia questions are about sports, but they’re not necessarily questions that would require you to be a true sports fan to answer. But this gentleman’s company does something different… so different, in fact, that customers actually ask to be put back on hold. For example, “Why is home plate-shaped the way it is?”

Sports 151

Sports Entertainment Customer Service Training Information 151

Experience Investigators by 360Connext

DECEMBER 8, 2020

Customer experience is a team sport. If it was based on ongoing customer feedback, did customers have a say in what improvements were made? If not, how can they be included in the future? Cross-functional leadership and support is needed to make these improvements.

Customer Experience 329

Customer Experience Net Promoter Score 2020 Leadership 329

Customer Bliss

APRIL 23, 2021

It is a little bit like being the team captain or manager of a sports team: if you cannot get all the players to agree to a way to play together, then it’s not their fault, that is your fault because you are the one in charge, so sort it out.

Customer Experience 273

Customer Experience Books Consulting Sports 273

Experience Investigators by 360Connext

MARCH 5, 2024

How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. Issues can quickly spread across an organization if left unchecked — an overwhelmed IT team may fall behind on resolving customer issues, which increases the number of customer help requests, which inundates the customer support team… you get the idea.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

Optimove

JULY 18, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimove’s iGaming Pulse aggregates anonymous sports betting player data from over 200 operators worldwide, providing daily benchmarks and trends throughout Euro 2024. The global peak for FTDs was 87%. This figure far surpasses the global average peak of 2.9%.

Sports 64

Sports 2024 2023 Download 64

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. It also takes a bunch of traits that are often not found in one person. But here I go anyway…my thoughts on the traits a great customer experience leader needs to be, well, great. Flexibility. You have to be ready to adapt, stretch and jump.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Alida

SEPTEMBER 30, 2016

After establishing its FANography insight community , sports broadcasting leader ESPN has been able to bring market research in-house, saving approximately $650,000 in one year. TWEET THIS STAT ). TWEET THIS STAT ). The use of communities is growing.

ROI 254

ROI 2016 E-support Sports 254

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey.

Document 358

Document Net Promoter Score Government Leadership 358

InMoment XI

MAY 18, 2023

This year awards were not given for the Premium Sports Car and Premium Large Car segments because too few models reached the minimum number of ratings to be included. Clair , our syndicated research lead. Only 2022 model year vehicles were included, and each vehicle required a minimum of 90 ratings to be included in the rankings.

2022 195

2022 Automotive 2023 Sports 195

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. There are others who support you and those whom you support.

Sports 151

Sports Workshop Customer Service Training Customer Service 151

ShepHyken

MAY 15, 2020

The Obstructed Sporting Event. My wife and I thought it would be fun to take our kids to a local sporting event. The sports franchise wasn’t listening on their social media channels but ultimately did listen when I contacted them directly. And can I trust this brand the next time I’m shopping for a major appliance?

Sports 113

Sports Contact Center Social Media Article 113

InMoment XI

FEBRUARY 8, 2023

Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization. CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company.

Sports 221

Sports Financial ROI Leadership 221