Experience Investigators by 360Connext

FEBRUARY 16, 2015

A really interesting transportation example is Gogoro, which is part product, part service, and all kinds of awesome! While the media covered lots of impressive and sexy demos at CES, there were a few products receiving accolades for what the customer can actually do with them.

Marketing 250

Marketing Innovation Transportation Demo 250

Cyara

AUGUST 24, 2023

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

Transportation 67

Transportation Connections Innovation Customer Experience 67

GetFeedback

APRIL 15, 2019

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Events 207

Events Transportation Seminar Hotels 207

InMoment XI

JANUARY 9, 2024

Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Experience Investigators by 360Connext

MARCH 16, 2015

Please tell me a little about your needs. Jon Drachenberg Jon Drachenberg is 360Connext''s administrative assistant and go-to guy!

Events 223

Events Customer Experience Webinar Telecommunications 223

eglobalis

SEPTEMBER 28, 2024

Short Case with Local Dealer I am not much of a car person, preferring to walk, bike, or use public transport given my health condition (type 1 diabetes). Toyota offers reliability, practicality, and often better customer experience than its competition, all of which attract customers.

Automotive 373

Automotive Loyalty Return on Investment Transportation 373

GetFeedback

FEBRUARY 12, 2019

Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Want to learn more? Get into the weeds with our Knowledge Base article.

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

GetFeedback

APRIL 29, 2019

Transportation feedback. Monitoring engagement and satisfaction levels at your events allows you to more accurately gauge what your attendees like or dislike rather than going by your intuition which can be very inaccurate. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

SAP Customer Experience

JUNE 13, 2023

Virtual June 15, 2023 Agenda Dear Valued Customer, We are very pleased to invite you to the SAP Premium Engagement Forum Nordic focusing on ‘SAP Transportation Management – Roadmap and Transformation’ taking place virtually on Thursday, 15 June 2023. Meet Eric Osterroth and Holger Wittmer from SAP Product Management and.

Transportation 54

Transportation Roadmap 2023 Engagement 54

InMoment XI

AUGUST 2, 2022

A lot of people in the city don’t drive a car and instead use public transportation, but others that live in the country desperately need their vehicles to get to their jobs every day. Residence Environment and Location: Speaking of urban cities, where someone is located, whether urban or rural, plays a big role in someone’s preferences.

Advertising 221

Advertising Transportation Marketing Hotels 221

SAP Customer Experience

JUNE 23, 2023

Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Kindly note that a wrap up blog will follow shortly. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

2023 82

2023 Transportation Roadmap Engagement 82

ShepHyken

APRIL 28, 2021

Maybe call for an Uber or help find some other form of transportation to get her customer home safely. If she really wanted to turn this Moment of Misery into a Moment of Magic , she could have offered to help him find a way home. After all, the car wasn’t even a month old. Unfortunately, that was not what happened.

Transportation 174

Transportation Customer Service Training Presentation Customer Service 174

TechSee

OCTOBER 5, 2021

While the lack of drivers affects many industries, the petrol crisis is the most acute as fuel tanker drivers need additional qualifications aside from their HGV license in order to be able to transport petrol, making these drivers an even rarer commodity. How to Ensure Business Continuity.

Transportation 207

Transportation Customer Satisfaction Insurance Travel 207

TechSee

JUNE 10, 2021

No matter what field you are in—consumer applications, home automation, transportation, healthcare, manufacturing, or even environmental monitoring – your company can utilize the massive amount of data coming from connected devices to proactively monitor for potential issues and fix them remotely before your customer experiences a breakdown.

Innovation 207

Innovation 2025 Transportation Consumers 207

Myra Golden

MAY 7, 2019

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility. Why not preempt questions and fear by stating up front that the hardest part, that the transport from the hospital to the rehab center is taken care of?

Transportation 92

Transportation Hospitality Workshop Interaction 92

Beyond Philosophy

NOVEMBER 7, 2016

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game.

Sports 167

Sports Rewards Programs Transportation Books 167

ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Transportation 137

Transportation Customer Service Training Events Customer Service 137

IntouchInsight

JULY 19, 2023

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one.

Insurance 118

Insurance Transportation Consumers Measurement 118

TechSee

OCTOBER 7, 2024

By reducing the need for physical transportation of faulty devices, companies can cut down on the associated emissions and waste, promoting a more sustainable business model. This reduction in travel translates into measurable sustainability gains, supporting global efforts to combat climate change.

ROI 124

ROI White Paper Travel Return on Investment 124

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care.

Contact Center 156

Contact Center Transportation 2014 2020 156

TechSee

MARCH 9, 2020

Organizations will often ask staff to work from home in order to minimize physical contact and because transportation is limited. In light of the current coronavirus outbreak, these safety protocols have led the likes of Microsoft, Amazon and Twitter – among many others – to encourage workers to carry out their duties remotely.

Travel 136

Travel Contact Center Transportation Insurance 136

GetFeedback

AUGUST 7, 2019

Field Service Lightning is most commonly used for industries like public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, and child care. Set up GetFeedback Actions to follow up with dissatisfied customers.

Telecommunications 170

Telecommunications Transportation Feedback Customer Satisfaction 170

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 149

Customer Experience Net Promoter Score 2021 Transportation 149

InMoment XI

SEPTEMBER 1, 2022

Here are some industry-average customer retention rates for you to benchmark against: Industry Average Customer Retention Rate (%) Media 84 Professional Services 84 Automotive and Transportation 83 Insurance 83 IT Services 81 Construction and Engineering 80 Financial Services 78 Telecommunications 78 Healthcare 77 IT and Software 77 Banking 75 Consumer (..)

Customer Retention 195

Customer Retention Telecommunications Customer Journey Mapping Automotive 195

Beyond Philosophy

MAY 18, 2018

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. The horse’s head also was a fuel tank, by the way! To read more about it, please click here. The Horsey Horseless is funny now, but it was essential at the time. Or that Toys R Us is gone.

2018 118

2018 Transportation Retail Books 118

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. The better answer is to say, “There are three options to get you to the hotel. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

Hotels 172

Hotels Hospitality Transportation Customer Service Training 172

ShepHyken

FEBRUARY 26, 2020

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. It is a prime example of being easy and frictionless. People will even pay more for convenience. ® is another great example. ® line, which is typically much faster.

Customer Experience 122

Customer Experience Transportation Books Travel 122

Experience Investigators by 360Connext

AUGUST 14, 2017

Please tell us a little about your challenges and the best way to contact you. *. The post How to Create Your Punch List for Quick CX Wins appeared first on Customer Experience Consulting.

2007 152

2007 Telecommunications Workshop Automotive 152

TechSee

JULY 1, 2022

This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This is a win-win-win, as the customer enjoys greater convenience and the equipment supplier saves on manpower and transportation costs. Turn On-Site Assessments into Virtual Calls or Self Service.

Technology 109

Technology Engagement Transportation B2B 109

Conversocial

MAY 20, 2021

Over the course of the last 12+ months countries have been in fluctuating states of lockdown, creating issues around factories, transport, stores and every link in between that makes the global supply chain function. For the purposes of this article, we are just going to focus on the first one.

Transportation 105

Transportation Retail Brands 2020 105

Beyond Philosophy

NOVEMBER 4, 2018

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Hyken’s Six Areas for Making Your Experience Convenient. Reduce friction: Where in the process can you make it easier?

Customer Experience 162

Customer Experience Banking Transportation Entertainment 162

InMoment XI

SEPTEMBER 25, 2024

Industrial & Aviation Design Gensler’s Los Angeles Aviation and Transportation Studio partnered with InMoment, leveraging sentiment analysis on customer feedback to make better-informed decisions about the planning and design of airports.

Insights 195

Insights Social Media Net Promoter Score Events 195

Beyond Philosophy

MARCH 9, 2018

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24. Anti-littering campaigns along the lines of “Please Don’t be a Litterbug” and “Keep America Beautiful” weren’t making a dent in the problem.

Transportation 178

Transportation Culture Article Books 178

eGain Blogs

JUNE 24, 2022

1 rank in Services: Transportation and travel – Low-cost airlines. #1 Auto/home insurance: 2 of top 5. Credit card issuers: 2 of top 3. Newsweek rankings. #1 1 rank in Online retailers: Food, health, and beauty – Shopping TV channels. #1 1 rank in Online services and digital products – Internet service providers. #1

Consumers 87

Consumers Airlines Magazine Transportation 87

Customer Bliss

FEBRUARY 28, 2017

But this had another wrinkle: Lyft is a high-growth company (in fact, it’s the fastest-growing transportation / ride-share app in North America right now). Because Lyft is a very mission-driven company, ultimately this need for trust in every interaction became baked into Mary’s role. First, she had to understand the stakeholders.

Customer Experience 149

Customer Experience Transportation Leadership Customers 149

Beyond Philosophy

MARCH 23, 2018

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. She had taken the same flight a few years before, but it had taken less time back then. How could she be early for a flight that was taking longer? What was really going on here?

Airlines 124

Airlines Management Transportation Reference 124

SAP Customer Experience

DECEMBER 15, 2021

Digital transformation in supply chains, business networks, warehouse management, logistics, and transportation.

Transportation 78

Transportation Innovation Technology Insights 78