2024 Related Topics 
InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.
TechSee
DECEMBER 11, 2024
2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!
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InMoment XI
NOVEMBER 12, 2024
2024 HubSpot State of Service. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. 2024 Social Media Marketing Industry Report. ( [link] ). Accessed 11/4/2024. Accessed 11/4/2024. See what InMoment can do for you by scheduling a demo today! References HubSpot. Mckinsey & Company. Social Media Examiner.
Experience Investigators by 360Connext
JULY 9, 2024
We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.
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Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond. This shift requires a reevaluation of how businesses prioritize their contact center operations. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive.
Experience Investigators by 360Connext
MARCH 26, 2024
Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?
InMoment XI
JUNE 5, 2024
InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.
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Make 2024 the year of ROI! Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours.
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Whether you're aiming to harness AI, stay ahead of training trends, increase product adoption, or fine-tune your scaling strategies, you'll walk away ready to thrive in 2024 and beyond. This year's theme, "Train, Retain, Thrive," centers on actionable strategies for scaling smarter, driving retention, and boosting your bottom line.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. 📈 Don't miss out on this exclusive event! Register today to save your seat!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar!
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Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Customer education has become a key driver for growth, retention, and product adoption.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST Are you excited to actually start making sense of customer analytics?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Secure your spot now and embrace the future of call center efficiency and innovation!
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