Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. Partner Ecosystem – Visit Booth D120 to connect with our partners and learn how our unique integrations power their strategies.

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2024 Insights Marketing Download 64

Retently

OCTOBER 11, 2024

Medallia Agent Connect (former Stella Connect) 3. QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4.

Retail 153

Retail 2024 Customer Service Feedback 153

Experience Investigators by 360Connext

AUGUST 6, 2024

This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David’s insights have been featured on thousands of media outlets around the world.

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2024 Entertainment Books Culture 300

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

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2024 Marketing Consumers Download 119

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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2024 Engagement Sports Multi-Channel 64

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Enter Staircase AI In order to eliminate blindspots and empower CS professionals with the real-time insights they need to make the most impactful decisions, Gainsight acquired Staircase AI. Learn more about Staircase AI.

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2024 Customer Success Connections Technology 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

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2024 Connections Download 2025 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Embracing these strategies fosters meaningful connections akin to skilled salespeople. citizens in January 2024.

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2024 Marketing Insights Download 75

Experience Investigators by 360Connext

JULY 9, 2024

Don’t miss this insightful conversation packed with actionable takeaways! Regis Hotel about the power of core values like transparency and collaboration in fostering a cohesive organizational culture. Discover how aligning personal and company values can enrich work experiences and create stronger customer relationships.

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2024 Fashion B2C Hotels 284

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This makes it easy to share customer experience insights across the organization.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

ShepHyken

NOVEMBER 11, 2024

The Fast Company Executive Board is a network of leaders and experts who share tips and insights with the publication’s readers. One of the Big Retail CX Trends of 2024? The outcome was a customer’s newfound emotional connection that led to loyalty. Connect with Shep on LinkedIn.

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Article 2024 Customer Service Magazine 69

eglobalis

JULY 31, 2024

These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Analytics and Reporting Tools Solutions like Google Analytics, HubSpot, and (Salesforce)Tableau among others provide in-depth insights into marketing performance across various channels.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. This strategy makes customers feel more connected and loyal to the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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2024 Social Media 2023 Events 59

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

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2024 Insights Automotive Hospitality 59

Gainsight

NOVEMBER 14, 2024

They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

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2024 Hospitality Innovation Customer Success 52

ShepHyken

JUNE 17, 2024

But with Gen Alpha just around the corner, Yasmin Burchill and Mike Wickham of Impression take a look at how best to connect with young consumers. This article has three simple tips on how to connect and attract young consumers. Customers want to create an emotional connection with a business. Connect with Shep on LinkedIn.

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2024 Article Magazine Customer Service 85

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. These pages help you connect with diners in specific regions and address their concerns.

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Feedback Management Social Media 2024 195

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. With insights into customer behavior, you can act faster and smarter than competitors. Using these insights, you can create actionable customer segments based on customer behavior data. This will help you better understand and serve customers. It supports long-term growth.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Segments for navigation : Users appreciate the customizable segments that help with easy navigation across different portfolios and real-time data pulling, offering valuable insights.

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2024 Customer Centricity User Experience 2023 111

BirdEye

NOVEMBER 18, 2024

AI is quickly becoming essential for agencies that want to stay competitive and truly connect with their clients. In this blog post, we’re going to take a deep dive into the current state of AI for agencies in 2024. For a more detailed analysis, check out the full State of AI for Agencies in 2024 report.

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2024 Social Media Insights Customer Insights 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Conduct surveys, interviews, and regular feedback sessions to gather insights into their challenges and expectations.

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B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. This not only boosts engagement but also creates a smoother experience that keeps customers connected and satisfied in today’s fast-paced world. And in 2024, accuracy is as important as efficiency. Adapt now to thrive.

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2024 Technology Customer Experience Apparel 52

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

2024 52

2024 Insights Automotive Hospitality 52

ShepHyken

AUGUST 4, 2024

How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it. This article highlights the importance of a return policy and includes some insights from L. In fact, £29.6

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2024 Article Customer Service Airlines 82

Experience Investigators by 360Connext

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.

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2024 Healthcare Culture Customer Voice 143

ShepHyken

SEPTEMBER 22, 2024

The emphasis on speed and efficiency, driven by Wall Street’s demands for short-term profit, has detracted from the personal connections that Starbucks was known for during its experiential boom. The focus is, as the title implies, AI and how it empowers front-liners, provides customer insights, and is driving the future of CX.

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Article 2024 Customer Service E Commerce 82

Gainsight

SEPTEMBER 12, 2024

This track delves into the fundamentals of CS, providing attendees with essential knowledge and practical insights to implement effective strategies for reducing churn, building effective CS teams, uncovering expansion, and more. Read All the Expert Learning Tracks Available at Pulse Europe 2024 appeared first on Gainsight Software.

2024 52

2024 Chief Customer Officer Leadership Events 52

Gainsight

SEPTEMBER 12, 2024

This track delves into the fundamentals of CS, providing attendees with essential knowledge and practical insights to implement effective strategies for reducing churn, building effective CS teams, uncovering expansion, and more. Read All the Expert Learning Tracks Available at Pulse Europe 2024 appeared first on Gainsight Software.

2024 52

2024 Chief Customer Officer Leadership Events 52

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development.

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2024 Customer Centricity Culture Employee Experience 265

InMoment XI

OCTOBER 24, 2024

Best Customer Engagement Platforms Customer engagement platforms are critical in helping businesses build long-lasting relationships with their customers by streamlining communications, enhancing experiences, and providing actionable insights. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

ShepHyken

MAY 26, 2024

BONUSES Onalytica Insider: 2024 B2B Influencer Marketing Report by Onalytica (Onalytica) Discover the latest trends and strategies in B2B Influencer Marketing with our new 2024 report. This unique approach allows for strategic alignments and actionable insights tailored to enhance your influencer marketing strategies.

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2024 Net Promoter Score Article Customer Service 79

VDS

MAY 7, 2024

At the Knowledge 2024 event, ServiceNow and Genesys introduced the Unified Experience solution, combining Genesys Cloud’s AI capabilities with ServiceNow’s Customer Service Management (CSM) workflows. The post ServiceNow and Genesys Announce Unified Experience Solution at Knowledge 2024 appeared first on VDS.

2024 52

2024 Contact Center Customer Satisfaction Connections 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

2024 52

2024 Customer Success Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

2024 52

2024 Customer Success Sports Leadership 52

Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

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2024 Innovation Connections Insights 76